20 Huntington National Bank Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. However, you may also be asked some company-specific interview questions.

If you’re interviewing for a position at Huntington National Bank, you should be prepared to answer questions about the company, its history, and its products and services. You may also be asked about your thoughts on the banking industry and how you would handle certain situations.

Answering these questions effectively will show the interviewer that you’re knowledgeable about Huntington National Bank and that you’re excited about the opportunity to work there. To help you prepare, we’ve compiled a list of sample Huntington National Bank interview questions and answers.

Huntington National Bank Interview Process

The interview process at Huntington National Bank can vary depending on the position you are applying for. However, most positions will require an initial screening call from HR, followed by an interview with the hiring manager. For some positions, you may also be interviewed by a panel of team members. The entire process can take anywhere from a few weeks to a month.

1. What do you like about Huntington National Bank?

This question is a great way to show your interest in the company and its values. It also gives you an opportunity to talk about what attracted you to this role in the first place. When answering, try to highlight aspects of Huntington National Bank that align with your own personal values.

Example: “I love Huntington National Bank because it’s a public bank that serves both individuals and businesses. I think it’s important for banks to be accessible to everyone, not just large corporations. I’m excited to work for a company that has such a strong commitment to community.”

2. What is your experience with providing excellent customer service?

Huntington National Bank is a customer-focused organization, so interviewers may ask this question to learn more about your experience interacting with customers. Use examples from previous jobs or school experiences to show how you can provide excellent service and help others.

Example: “I have worked in customer service for the past five years, starting as a teller at my local bank branch and then moving into a call center role where I helped customers over the phone. In both roles, I learned that providing excellent customer service means listening to what customers need and helping them find solutions to their problems. I also try to be empathetic and friendly when speaking with customers, which helps put them at ease.”

3. Describe a time when you had to deal with an angry or upset customer. How did you handle the situation?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would react in a challenging situation and whether or not you have the necessary skills to help calm an upset customer. In your answer, try to describe what steps you would take to diffuse the situation and make the customer feel heard.

Example: “I once had a customer who was upset because they were having trouble accessing their account online. I listened carefully to understand why they were so frustrated and then explained that there was a system outage that prevented them from logging into their account. I apologized for the inconvenience and assured them that we were working on fixing the problem as quickly as possible.”

4. Do you have any previous sales experience?

Huntington National Bank is a financial institution that offers many different types of services. The bank’s hiring managers want to know if you have any experience selling products or services in the past. They are looking for candidates who can connect with customers and help them make informed decisions about their finances.

Example: “I worked as a sales associate at a local clothing store while I was in college. It was my job to greet customers, answer questions and sell our inventory. I learned how to interact with people from all walks of life and build lasting relationships. This helped me develop my communication skills and learn how to overcome objections.”

5. As a bank employee, it is important that we protect our customers’ personal information and maintain their trust in us. Can you think of a time when you went above and beyond for a customer?

This question is an opportunity to show your interviewer that you are trustworthy and have integrity. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer or helped them in some way.

Example: “I once had a customer who was having trouble with their online banking account. They were trying to make a large purchase, so they called the bank to ask for help. I spent over an hour on the phone with them troubleshooting their issue until we figured out what was wrong. In the end, we fixed their problem and they made their purchase.”

6. Have you ever been in a position where you had to make a decision without consulting your manager first? Tell me how you handled the situation.

This question is a great way to learn more about your potential manager’s leadership style. It can also help you determine if the company has a culture of trust and empowerment or one that requires employees to ask for permission before making any decisions.

Example: “In my previous position, I was working on a project with another employee who had been there longer than me. We were both responsible for different aspects of the project, but he would often make decisions without consulting me first. This led to some confusion when we presented our work to our managers because it wasn’t clear which parts of the project each of us completed.

I approached him privately and explained how his actions could negatively impact our reputation as well as our ability to advance in our careers. He apologized and agreed to be more mindful of communicating with me going forward.”

7. Why should we hire you over other candidates who are applying for this position?

This question is a great way for the interviewer to learn more about your qualifications and how you can contribute to their organization. Before your interview, make sure you thoroughly review the job description so that you can reference specific skills or requirements in your answer.

Example: “I believe I am an excellent candidate for this position because of my proven track record of customer service and problem-solving skills. In my previous role as a teller at First National Bank, I was responsible for resolving any issues customers had with their accounts. One time, a customer came into the branch upset because they were unable to access their funds due to a technical issue. I worked with our IT department to resolve the issue within 30 minutes.”

8. Give me an example of something you tried at work but did not work out so you had to go at things another way.

This question is a great way to show your problem-solving skills and how you learn from mistakes. When answering this question, it can be helpful to mention that you learned something new or improved upon an existing skill as a result of the mistake.

Example: “At my last job, I was tasked with creating a marketing campaign for our bank’s online services. I created a plan that would include social media posts, email newsletters and banner ads on various websites. However, after implementing the first part of the plan, I realized that we were not getting enough engagement on our social media accounts. So, I decided to change up the order of the campaign so that we started with the emails and then moved onto the banner ads.”

9. What skills would you bring to this position?

This question is an opportunity to show the interviewer that you have the skills and experience necessary for this role. When answering, it can be helpful to list your most relevant skills first and then mention any other skills you have.

Example: “I would bring my customer service skills, problem-solving abilities and attention to detail to this position. I am a highly motivated individual who enjoys helping others solve problems and find solutions. My attention to detail is one of my strongest skills as a banker because it helps me ensure customers are getting accurate information and services.”

10. How would you describe yourself as a team member?

Huntington National Bank is a large company that offers many opportunities for growth. Your interviewer may ask this question to learn more about your teamwork skills and how you fit into the Huntington National Bank culture. To answer this question, think of a time when you were part of a team or group project. Describe what made you successful as a team member in that situation.

Example: “I am an excellent communicator who can work well with others. In my last position, I was part of a marketing team that worked on developing new campaigns for our clients. We had weekly meetings where we discussed our progress and any challenges we faced. I always contributed ideas during these meetings and actively listened to my teammates’ ideas. This helped me understand their perspectives and develop better solutions.”

11. What does great customer service mean to you?

Customer service is a key part of working at Huntington National Bank. The interviewer may ask this question to learn more about your customer service skills and how you define great customer service. In your answer, try to explain what makes customers happy and how you can use those skills in your role as a teller.

Example: “I think that great customer service means making the customer feel like they are important. I believe that every person deserves to be treated with respect and kindness, so I would always make sure my customers know that I am there for them. I also think it’s important to listen to what the customer wants and needs, rather than just fulfilling their request. This helps me ensure that I’m providing exactly what they want.”

12. If hired for this position, what areas would you focus on improving and why?

This question is a great way to show your interest in the company and its goals. When answering this question, it can be helpful to mention an area you feel needs improvement and how you would implement change.

Example: “I believe that Huntington National Bank’s customer service could improve. I have noticed that some of the tellers are not as friendly or helpful as they could be. If hired for this position, I would work with management to create training programs for employees on providing excellent customer service. This will help ensure customers leave the bank feeling satisfied.”

13. Are there any aspects of Huntington National Bank’s culture that stand out to you?

Huntington National Bank wants to know that you’re interested in their company culture and values. They want to make sure you fit into the Huntington National Bank family, so they ask this question to see if you have any similar interests or goals. When answering this question, try to show your interest in Huntington National Bank’s mission statement and how it aligns with your own personal goals.

Example: “I was really impressed by Huntington National Bank’s commitment to community involvement. I’ve always wanted to work for a company that gives back to its local communities, and I think Huntington National Bank is doing some great things in that area. I also love the idea of working for a public bank because I feel like it would be more transparent than other banks.”

14. Would you say you’re more introverted or extroverted?

This question is a way for the interviewer to get to know you better and understand how you interact with others. It’s important to be honest about your personality type, but also highlight any skills or experiences that make you effective in both types of situations.

Example: “I would say I’m more introverted, however, I have learned to become comfortable speaking in front of groups. In my previous position, I was responsible for presenting quarterly reports to upper management. While it took me some time to feel confident doing this, I eventually became quite good at public speaking.”

15. Do you prefer working alone or as part of a team?

Huntington National Bank is a public bank that offers many opportunities for advancement. The interviewer may ask this question to determine if you prefer working alone or as part of a team. To answer, consider your previous work experience and how you have handled different types of assignments.

Example: “I enjoy both working alone and in teams. I find that when I am working on my own, I can focus more on the task at hand without any distractions. However, I also like collaborating with others because it allows me to learn from their experiences and perspectives. In my last position, I worked mostly independently but occasionally collaborated with other employees.”

16. How has your experience prepared you for a career at Huntington National Bank?

This question is an opportunity to show the interviewer that you have relevant experience and can apply it to a career at Huntington National Bank. Use your answer to highlight any skills, knowledge or abilities that are directly applicable to this role.

Example: “I’ve worked in customer service for over five years now, so I understand how important it is to provide excellent customer service. In my last position, I was responsible for training new employees on our policies and procedures, which helped me develop my ability to train others. This skill would be helpful if I were hired as a teller because I could help other tellers learn the best ways to serve customers.”

17. Which social media platforms do you use most often?

Huntington National Bank wants to know which social media platforms you use most often and how you can help them reach their target audience. You should list the social media platforms that you are familiar with and explain why they’re important to your career or personal life.

Example: “I am active on Facebook, Twitter, Instagram and LinkedIn. I have a large following on all of these platforms because I enjoy sharing my thoughts and opinions about current events and news stories. I also like to share inspirational quotes and photos from my travels. These accounts allow me to connect with people who have similar interests.”

18. At Huntington National Bank, we strive to provide our customers with the best possible service. Think of a time when you gave exceptional customer service. How did you accomplish this?

Interviewers ask this question to learn more about your customer service skills and how you can apply them in their organization. When answering, think of a time when you went above and beyond for a client or customer. Explain what motivated you to provide exceptional service and highlight any relevant experience you have with customer service.

Example: “I believe that providing excellent customer service is the most important part of my job. I strive to make every interaction with customers positive and helpful. For example, last year I had a customer who was looking for a specific type of investment. After speaking with him on the phone, I realized he didn’t understand some of the basics of investing. So, I offered to meet with him at his home so we could discuss it further. He appreciated my willingness to go out of my way to help him.”

19. We want our employees to be able to take initiative and find solutions independently. Give me an example of a time when you took the initiative to solve a problem in the workplace.

This question is an opportunity to show your problem-solving skills and ability to work independently. When answering this question, it can be helpful to provide a specific example of how you solved the issue and what the outcome was.

Example: “At my previous job, I noticed that our customers were having trouble finding certain products on our website. This made me think about ways we could improve our search function so that customers would have an easier time finding what they were looking for. I spoke with my manager about my idea, and together we decided to implement a new search function on our website. After implementing the new search function, customer satisfaction increased by 10%.”

20. In the banking industry, it is essential that we build strong relationships with our customers and get them to trust us. As a bank teller, how would you build these relationships with your customers?

This question is an opportunity to show the interviewer that you understand how important customer service is in the banking industry. Use your answer to highlight a specific skill or strategy you use to build trust with customers and create positive relationships.

Example: “I believe that building strong relationships with my customers is one of the most important parts of my job as a bank teller. I always try to greet my customers with a smile, and I make sure to listen carefully to their needs so I can provide them with the best possible service. When I am helping someone who has questions about our products or services, I take the time to explain things clearly and thoroughly so they feel confident in their decision.”