20 In-N-Out Burger Interview Questions and Answers

In-N-Out Burger is one of the most popular fast food chains in the United States. If you’re looking for a job at In-N-Out, you can expect to be asked some company specific interview questions. In this article, we’ll give you some examples of In-N-Out Burger interview questions and answers.

In-N-Out Burger Interview Process

The interview process at In-N-Out Burger can vary depending on the position you are applying for. For entry-level positions, the interview process is generally quick and easy. The interviewer will ask basic questions about your availability and experience. For more experienced positions, the interview process may be more intense, with multiple interviews with different managers. Overall, the interviewers are friendly and interested in getting to know the applicant.

1. What is your favorite menu item at In-N-Out Burger?

This question is a great way to see if you are passionate about the food at In-N-Out Burger. Interviewers ask this question to make sure that you enjoy working with their company’s food and will be motivated to serve it to customers. When answering this question, try to pick something unique or special about your favorite menu item.

Example: “My favorite menu item would have to be the protein style burger. I love how they use lettuce instead of buns because it makes for such a healthy option. It also tastes amazing, which is always important when serving food to customers.”

2. How would you handle an angry customer?

In-N-Out Burger is a fast food restaurant, so you may encounter customers who are upset about something. Employers ask this question to make sure that you can handle difficult situations and remain calm. In your answer, explain how you would use your communication skills to diffuse the situation. Try to show that you have empathy for the customer’s feelings.

Example: “I understand that working in a fast food restaurant means dealing with unhappy customers sometimes. If I ever encountered an angry customer, I would try my best to listen to what they had to say. I would also apologize if there was anything we could do to improve their experience. For example, if someone ordered a burger without pickles and it arrived with pickles, I would offer them a new one free of charge. This shows the customer that I care about their concerns.”

3. Tell me about a time when you had to make a difficult decision as part of your job.

When an interviewer asks you a question like this, they’re trying to get a better sense of how you make decisions and what your thought process is. This can be a great opportunity for you to show the interviewer that you have strong critical thinking skills and are able to use them in real-world situations.

Example: “When I was working as a server at a restaurant, my manager asked me to work a double shift on a day when I had already scheduled plans with friends. I knew that if I didn’t take the shift, someone else would have to cover it, so I decided to cancel my plans with my friends and worked the shift. It’s important to me to be reliable and responsible, so I made sure to communicate with my friends about why I couldn’t hang out with them.”

4. What’s the most important thing you’ve learned in school?

This question is a great way to learn more about the applicant’s interests and values. It also helps employers determine if the applicant has learned any skills that would be useful in their position. When answering this question, it can be helpful to mention something you’ve learned recently or an important skill you developed.

Example: “The most important thing I’ve learned in school is how to manage my time effectively. In high school, I was involved in many extracurricular activities, so I had to learn how to balance all of my responsibilities. This skill has helped me stay organized as I’ve gotten older, which makes it easier for me to get things done.”

5. Are there any parts of this job that may cause you difficulty?

Employers ask this question to make sure you’re aware of any challenges that may come with the job. They want to know if there are any aspects of the position that would be difficult for you, so they can help you learn how to overcome them or find a different role within the company. When answering this question, it’s important to be honest and consider what skills you have that could help you overcome these difficulties.

Example: “I’ve noticed that In-N-Out Burger is open late into the night. I’m used to working during normal business hours, but I think I could adjust to working later in the evening. I am also very comfortable working alone, which I assume is necessary when working at a fast food restaurant.”

6. If hired, how long do you plan to stay with our company?

This question is a great way for employers to learn about your commitment to their company. It’s important that you answer honestly, but also show them how long you plan to stay with the company if hired.

Example: “I would love to work at In-N-Out Burger for as long as I can. I’m passionate about food and customer service, so this job seems like it was made for me. If I were offered this position, I would gladly accept it and commit myself to working here until retirement.”

7. Describe a situation where you were faced with problems or stresses that tested your coping skills.

When answering this question, it can be beneficial to highlight your problem-solving skills and ability to remain calm under pressure.

Example: “When I was working as a server at a high-end restaurant, we were short on staff one night due to illness. This meant that the servers had to work double shifts without breaks. The kitchen also got backed up because of the increased volume of customers. As a result, some of our food orders took longer than usual to arrive at the table. One customer became upset with us when his meal arrived 20 minutes after ordering. I calmly explained the situation to him and offered him a free dessert for his patience.”

8. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to answer honestly. Employers want to know what your greatest strengths are so they can use them when you’re on the job. They also want to know about any weaknesses that you’re actively working to improve. When answering this question, be sure to focus on your strengths first.

Example: “My greatest strength is my ability to work well with others. I am always looking for ways to help other people succeed. My weakness would be that sometimes I get too focused on helping others that I forget to take care of myself. I’m currently taking steps to make sure I’m getting enough sleep and eating healthy meals.”

9. Why are you leaving your current position?

This question can help the interviewer determine if you are looking for a new job because of dissatisfaction with your current employer or if you’re simply seeking out more opportunities. When answering this question, it’s important to be honest and provide specific reasons why you are leaving your current position.

Example: “I am leaving my current position at Burger King because I’m ready for a new challenge. While I enjoyed working at Burger King, I feel like I’ve learned all that I can there. I want to work somewhere where I can continue learning and growing as a food service professional.”

10. Do you have any previous experience working in food service?

In-N-Out Burger is a fast food restaurant, so it’s likely that you’ll be working in the food service industry. Employers ask this question to make sure you have experience working in a similar environment and can adapt to their specific culture. Before your interview, think about what skills you developed while working in food service. Try to relate these skills back to how they would benefit you in this role.

Example: “I worked as a server at a local restaurant for three years before moving here. During my time there, I learned how to work with a team of people to ensure our customers had an enjoyable dining experience. I also became very comfortable taking orders from customers and handling money. These skills helped me get promoted to head server after just one year on the job.”

11. Can you tell me about a time when you resolved a conflict between two employees?

In-N-Out Burger is a company that values teamwork and collaboration. As such, it’s important to show you can work well with others. When answering this question, try to highlight your communication skills and ability to resolve conflict.

Example: “At my previous job, I had two employees who were constantly arguing about how to do their jobs. One employee was more experienced than the other, but they didn’t want to listen to her advice. After talking to both of them separately, I learned that the more experienced employee wanted to help the newer one learn. She just needed to be approached in the right way. I talked to the manager about the issue, and we came up with a solution where the new employee could shadow the other for a few days.”

12. Why do you want to work for In-N-Out Burger?

This question is a great way for the interviewer to learn more about your interest in working at In-N-Out Burger. They want to know that you are passionate about their company and what it stands for. When answering this question, make sure to highlight some of the aspects of the company that attracted you to apply.

Example: “I have always been a fan of In-N-Out Burger’s mission statement. I think it’s important to work somewhere where everyone feels valued and appreciated. The fact that In-N-Out Burger has such high standards when it comes to customer service makes me excited to be part of the team. I also love the food they serve and how fresh everything tastes.”

13. Tell us what makes you stand out from other candidates.

Employers ask this question to learn more about your personality and how you view yourself. They want to know what makes you unique, so share a quality that sets you apart from other candidates. You can also mention any skills or experiences that make you qualified for the position.

Example: “I think I stand out because of my dedication to customer service. In every job I’ve had, I have always strived to provide excellent service to customers. When I worked at the bookstore, I was often complimented on my helpful attitude and willingness to go above and beyond for customers. I am excited to work at In-N-Out Burger because I feel like I would be a great fit here.”

14. We always want to be friendly towards our customers. Give an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are friendly and willing to help others. When answering this question, it can be helpful to mention how the customer reacted or what they said about your service.

Example: “When I was working at my previous job, we had a regular customer who always ordered the same thing. One day, he came in and asked for something different. He seemed confused when I told him we didn’t have that item. After checking with the kitchen, I found out we did have that item but hadn’t put it on the menu yet. I offered to give him the meal for free as an apology.”

15. Have you ever been fired from a job? If yes, explain why.

Employers ask this question to learn more about your work history and how you’ve grown from past experiences. When answering, be honest and explain what you learned from the experience. If you haven’t been fired, consider a time when you made a mistake at work that led to positive change in your career.

Example: “I was working as a server at a restaurant when I got into an argument with my manager over scheduling. I felt like she wasn’t giving me enough hours, so I quit without having another job lined up. After leaving, I realized it was important to have a backup plan before quitting a job. I applied for several other positions and ended up getting hired at a different restaurant where I am still employed today.”

16. Do you consider yourself a team player?

In-N-Out Burger is a fast food restaurant that relies on teamwork to ensure customers receive their orders quickly and efficiently. Employers ask this question to make sure you understand the importance of working as part of a team. Use your answer to explain why teamwork is important, and share an example of when you have worked well with others in the past.

Example: “I definitely consider myself a team player. I know that it’s impossible to get anything done without help from others. In my last job, I was responsible for taking customer orders at the drive-thru window. One day, one of my coworkers called out sick, leaving us short-staffed. I volunteered to cover the drive-thru while another coworker took orders inside. We were able to serve all our customers within 15 minutes, even though we had two fewer employees than normal.”

17. What qualities do you think make a successful fast food employee?

This question can help the interviewer determine if you have the skills and abilities to succeed in this role. When answering, it can be helpful to mention a few of your strongest qualities that relate to working in a fast food environment.

Example: “I think one of the most important qualities for a successful employee is being able to work well with others. I am very friendly and enjoy interacting with customers and coworkers alike. Another quality I believe is essential is efficiency. I am always on time and ready to work, which helps me get tasks done quickly and efficiently. Finally, I think communication is an important skill to have as a fast food employee. I like to ask questions when I need clarification and make sure my coworkers know how they can reach me.”

18. What would you do if you noticed someone stealing from the cash register?

This question can help the interviewer determine how you would respond to a challenging situation. Your answer should show that you are willing to report theft and support your employer’s policies.

Example: “If I noticed someone stealing from the cash register, I would immediately alert my manager or another supervisor. Then, I would fill out an incident report with all of the details about what happened. If the person was caught, I would be prepared to testify in court if necessary. In-N-Out Burger has a zero tolerance policy for theft, so I would expect anyone who stole from the company to be terminated.”

19. How would you deal with a coworker who was not following company policy?

In-N-Out Burger has a reputation for being an excellent place to work, and the interviewer may want to know how you would handle a situation where a coworker was not following company policy. This question can also help employers understand your leadership skills and ability to resolve conflict.

Example: “I would first try to speak with them privately about their actions or behavior. If they were still not complying with company policy after our conversation, I would report it to my manager so that they could address the issue. In this case, I would be willing to provide any information or support that my manager needed.”

20. How would you respond to a customer asking for their money back after they ate half their burger?

This question is a great way to test your customer service skills. In-N-Out Burger wants to know that you can handle difficult situations with grace and professionalism. Your answer should show the interviewer that you are willing to help customers, even when they’re upset.

Example: “I would first apologize for their experience. I would then ask them if there was anything else we could do to make up for it. If they still wanted their money back, I would offer them a gift card so they could come back another time. I would also give them a coupon for free fries or milkshake on their next visit.”