Inbound Customer Service Representative Resume Example & Writing Guide
Use this Inbound Customer Service Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Inbound customer service reps are the first point of contact for many customers, and they’re often tasked with handling inquiries on the spot or connecting customers with the right department for a faster response.
Inbound customer service reps are often the face of a company to its customers, so they need to be friendly, helpful, and empathetic. They also need strong listening skills and the ability to think on their feet.
If you’re looking for a new job in customer service or just want to work for a company that values customer satisfaction, here are some tips and an example resume to follow when writing your own inbound customer service resume.
How to Write an Inbound Customer Service Representative Resume
Here’s how to write an resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “assisted customers,” you could say you “increased customer satisfaction rate by 10% by providing timely and accurate customer service for over 200 customers per day.”
The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number to demonstrate your impact.
Identify and Include Relevant Keywords
When you apply for a customer service role, your resume is likely to go through an applicant tracking system (ATS) that looks for certain keywords related to the job opening. If your resume doesn’t have enough relevant keywords, your application might not make it past the initial screening process.
That’s why it’s important to include relevant keywords throughout your resume. You can use the most common inbound customer service keywords as a starting point and then add others that are specific to your experience.
- Customer Service
- Telecommunications
- Contact Centers
- Customer Satisfaction
- Technical Support
- Time Management
- Phone Etiquette
- Sales
- Troubleshooting
- Data Entry
- Teamwork
- Communication
- Social Media
- Customer Experience
- Sales Support
- Research
- Microsoft Access
- Administration
- Computer Hardware
- Switching
- Inventory Management
- Logistics Management
- Problem Solving
- Warehouse Operations
- Negotiation
- Leadership
- Transportation
- Customer Retention
- Enterprise Software
- Team Leadership
Showcase Your Technical Skills
As an inbound customer service representative, you will need to be proficient in the use of customer service software, such as Zendesk and Salesforce. You will also need to be able to use Microsoft Office programs, such as Word and Excel. Additionally, it is important to be familiar with social media platforms, such as Twitter and Facebook, as you may be required to use them to resolve customer issues.