Inbound Customer Service Representative Resume Example & Writing Guide

Use this Inbound Customer Service Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Inbound customer service reps are the first point of contact for many customers, and they’re often tasked with handling inquiries on the spot or connecting customers with the right department for a faster response.

Inbound customer service reps are often the face of a company to its customers, so they need to be friendly, helpful, and empathetic. They also need strong listening skills and the ability to think on their feet.

If you’re looking for a new job in customer service or just want to work for a company that values customer satisfaction, here are some tips and an example resume to follow when writing your own inbound customer service resume.

James Smith
Phoenix, AZ | (123) 456-7891 | [email protected]

Seasoned inbound customer service representative with over five years of experience providing stellar customer service. Proven ability to resolve customer inquiries, provide product recommendations, and drive customer satisfaction. Eager to join a team that is passionate about providing excellent customer service.

Carl Hayden Community High School Jun '08
High School Diploma
Company A, Inbound Customer Service Representative Jan '17 – Current
  • Managed inbound calls and emails from customers regarding product information, account status, order tracking, etc.
  • Provided excellent customer service by following the company’s best practices for phone support.
  • Resolved escalated issues with management oversight as needed and documented all actions taken during each call or email interaction.
  • Assisted other team members when necessary to ensure a high level of customer satisfaction through quick resolution times on inquiries/issues.
  • Maintained knowledge of current products and services offered by the company and ensured that customers are provided accurate information based on their needs.
Company B, Inbound Customer Service Representative Jan '12 – Dec '16
  • Answered inbound calls and emails from customers with questions about product features, pricing and order status
  • Resolved customer issues by researching company policies, products and competitors’ offerings to find the best solution for each customer
  • Maintained a positive attitude while dealing with frustrated customers who had experienced problems with their orders
  • Achieved 95% satisfaction rating on customer surveys through effective problem-solving skills and friendly demeanor
  • Improved average ticket time by 10% by identifying unnecessary steps in the ordering process and eliminating them
Company C, Customer Service Representative Jan '09 – Dec '11
  • Assisted customers via phone and email with questions about their accounts, payment options, and account cancellation/restoration requests.
  • Monitored company training program initiatives to ensure that representatives meet customer service standards of quality & accuracy.
  • Processed service orders for customers, including new installations and troubleshooting issues in the field, on-site within a designated area.

Industry Knowledge: Salesforce, Zendesk, Sales Funnel, Customer Retention, E-Commerce
Technical Skills: Zendesk, Salesforce, Sales Forecasting, Reporting, Data Analysis, Excel, Google Analytics
Soft Skills: Communication, Customer Service, Attention to Detail, Time Management, Problem Solving

How to Write an Inbound Customer Service Representative Resume

Here’s how to write an resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “assisted customers,” you could say you “increased customer satisfaction rate by 10% by providing timely and accurate customer service for over 200 customers per day.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number to demonstrate your impact.

Identify and Include Relevant Keywords

When you apply for a customer service role, your resume is likely to go through an applicant tracking system (ATS) that looks for certain keywords related to the job opening. If your resume doesn’t have enough relevant keywords, your application might not make it past the initial screening process.

That’s why it’s important to include relevant keywords throughout your resume. You can use the most common inbound customer service keywords as a starting point and then add others that are specific to your experience.

  • Customer Service
  • Telecommunications
  • Contact Centers
  • Customer Satisfaction
  • Technical Support
  • Time Management
  • Phone Etiquette
  • Sales
  • Troubleshooting
  • Data Entry
  • Teamwork
  • Communication
  • Social Media
  • Customer Experience
  • Sales Support
  • Research
  • Microsoft Access
  • Administration
  • Computer Hardware
  • Switching
  • Inventory Management
  • Logistics Management
  • Problem Solving
  • Warehouse Operations
  • Negotiation
  • Leadership
  • Transportation
  • Customer Retention
  • Enterprise Software
  • Team Leadership

Showcase Your Technical Skills

As an inbound customer service representative, you will need to be proficient in the use of customer service software, such as Zendesk and Salesforce. You will also need to be able to use Microsoft Office programs, such as Word and Excel. Additionally, it is important to be familiar with social media platforms, such as Twitter and Facebook, as you may be required to use them to resolve customer issues.


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