20 Independence Blue Cross Interview Questions and Answers

As the leading health insurer in southeastern Pennsylvania, Independence Blue Cross is always looking for talented and dedicated employees. If you’re interested in working for this company, you’ll need to be prepared to answer some specific interview questions.

Independence Blue Cross interviewers will want to know why you’re interested in working for the company, what you know about the company and the health insurance industry, and what you think sets the company apart from its competitors. They’ll also want to know about your customer service skills and your ability to handle difficult situations.

To help you prepare for your interview, we’ve compiled a list of sample questions and answers that you can use to practice your responses.

Independence Blue Cross Interview Process

The interview process at Independence Blue Cross is generally efficient and straightforward. After applying online, candidates can expect to hear back from HR within a few weeks. From there, the process typically consists of a phone screen, followed by an in-person interview with the hiring manager. For some positions, like internships, there may also be a panel interview. Overall, the interview process is relatively quick and easy, although some candidates have reported feeling ghosted by recruiters after their initial phone screening.

1. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be prepared with an answer. Independence Blue Cross wants to know what your strengths are as well as any areas you’re working on improving. When answering this question, try to focus on your soft skills rather than technical ones.

Example: “My greatest strength is my ability to work independently while still being able to collaborate with others when necessary. I’ve found that sometimes the best solutions come from combining ideas from different people. My weakness would probably be that I’m not always the most organized person. However, I have been trying to implement more organization into my life by using apps and other resources.”

2. Why do you want to work for Independence Blue Cross?

Independence Blue Cross is a leading health insurer in southeastern Pennsylvania. They are looking for candidates who have a passion for the company and its mission to provide affordable healthcare to their customers. When answering this question, make sure you highlight your interest in Independence Blue Cross specifically.

Example: “I want to work for Independence Blue Cross because I am passionate about providing quality healthcare to people in need. Your company has been doing that for over 100 years now, which is amazing. I think it’s important to find a career where I can help others, and working at Independence Blue Cross would allow me to do just that.”

3. Do you know the difference between HMO, PPO, POS, and EPO health plans?

Independence Blue Cross offers a variety of health plans, and the interviewer wants to make sure you understand how each plan works. Use your answer to explain what each type of plan is and when it’s best to use it.

Example: “HMO stands for Health Maintenance Organization, which means that this type of insurance only covers care from in-network providers. PPO stands for Preferred Provider Organization, which means that this type of insurance will cover care from both in-network and out-of-network providers. POS stands for Point of Service, which means that this type of insurance has features of both HMOs and PPOs. EPO stands for Exclusive Provider Organization, which means that this type of insurance only covers care from in-network providers.”

4. Tell me about a time when you received positive feedback from a customer or client.

Independence Blue Cross wants to know that you are a team player and enjoy working with others. This question is an opportunity for you to show your interpersonal skills by describing how you helped someone or made them feel valued.

Example: “When I worked at the local library, I had a patron who was looking for a book on a specific topic. After searching through our database, I found several books that were similar to what they were looking for. The patron thanked me for my help and said it would be easier to find what they were looking for in one of those books. They ended up checking out all three books.”

5. Describe how you would handle an angry caller.

Independence Blue Cross is a health insurance company, and they want to ensure that their employees can handle difficult situations. This question helps the interviewer determine how you would respond to an angry customer. Use your answer to show that you have excellent communication skills and are able to diffuse tense situations.

Example: “I understand that customers may get upset when they call about an issue with their account or coverage. I always try to remain calm and listen to what the caller has to say. If they’re upset, I apologize for any inconvenience and explain why there was a problem with their claim. I also offer them solutions to help resolve the issue.”

6. Can you give me an example of a recent project with which you were involved? How did it turn out?

Independence Blue Cross wants to know that you can work independently and complete projects on time. This question is a great opportunity for you to show your interviewer what you’re capable of doing by describing a recent project you completed successfully.

Example: “I recently worked with my team to create an online database where our clients could view their medical records, including test results and doctor visits. It was important to me that the website be user-friendly so that anyone who visited it would have no trouble navigating through it. I also wanted to make sure that all information was secure and private. My team and I spent several weeks working on this project, but we were able to launch it ahead of schedule.”

7. In what areas could you improve as a business analyst?

Independence Blue Cross wants to know that you are self-aware and willing to improve your skills. When answering this question, be honest about what areas you could improve in but also highlight the ways you have already worked on these weaknesses.

Example: “I am always looking for new ways to streamline processes and increase efficiency. However, I think my biggest weakness is not being able to delegate tasks effectively. In the past, I would take on a lot of work myself because I wanted to ensure it was done correctly. Now, I understand that delegating tasks can help me get more work done while also helping others develop their skills.”

8. Have you ever worked in a team setting before? If so, what kind of role do you play?

Independence Blue Cross is a large company that employs many different kinds of people. The interviewer wants to know if you have experience working in a team setting and what kind of role you play in the workplace.

Example: “I’ve worked in a team setting for most of my career, but I prefer to be more of an individual contributor. In previous roles, I was always willing to help out when needed, but I preferred to work on my own projects rather than collaborate with others. However, I am happy to learn new things from other team members.”

9. Explain how you would keep track of multiple projects at once.

Independence Blue Cross is a large company that offers many different products and services. The interviewer wants to know how you would manage your time while working for them. Use examples from previous jobs where you had multiple projects or responsibilities at once.

Example: “I have experience managing multiple projects at the same time, especially when I worked as an assistant manager at my local grocery store. There were times when we had long lines of customers waiting to check out, but there was also a shortage of cashiers. I used my organizational skills to keep track of which cashier needed help with what line, so no one customer waited too long. This helped me ensure all customers got through checkout quickly.”

10. Which part of the hiring process is most important to you: salary, benefits, location, flexibility, etc.?

This question is a great way to determine what the candidate values most in their job. Independence Blue Cross wants to make sure that you are as passionate about working for them as they are about hiring you, so it’s important to show your enthusiasm and excitement throughout the interview process.

Example: “I am looking for a company with a strong mission statement and an excellent culture. I think Independence Blue Cross has both of these things, which is why I applied here. The salary and benefits package are also very important to me, but I’m willing to negotiate if there is room for improvement.”

11. How will this internship help you achieve your future career goals?

Independence Blue Cross is looking for interns who are eager to learn and develop their skills. This question helps the interviewer determine if you have a plan for your future career development. Use this opportunity to explain how this internship will help you achieve your goals.

Example: “I am passionate about healthcare, and I want to work in a hospital setting as a registered nurse. My goal is to complete my nursing degree by next year. This internship has given me valuable experience working with patients and learning more about insurance plans. I hope that after completing this internship, I can apply to medical school.”

12. Can you talk about one of the biggest challenges that you have faced as an intern?

This question is an opportunity to show your interviewer that you are willing to take on challenges and learn from them. When answering this question, it can be helpful to choose a challenging situation and explain how you overcame the challenge or what you learned from it.

Example: “The biggest challenge I faced as an intern was learning how to balance my time between multiple projects. At first, I found myself working late into the night trying to get everything done. However, after talking with my supervisor, I realized that I needed to prioritize my work and focus on the most important tasks. This helped me manage my time more effectively and allowed me to complete all of my assignments in a timely manner.”

13. How would you deal with a difficult manager who doesn’t listen to your ideas?

Independence Blue Cross wants to know that you can work well with others, even if they’re not as experienced or knowledgeable as you. Your answer should show your ability to collaborate and communicate effectively.

Example: “I would first try to understand why my manager is acting this way. Maybe they are under a lot of pressure from their superiors or maybe they just don’t have the skills to manage people. I would then ask them for advice on how to improve my performance. If they still refuse to listen to me, I would find another manager who values my input.”

14. What was the last project you took on where you had no experience in the field? How did you learn what you needed to know?

Independence Blue Cross wants to know that you’re willing to take on new challenges and learn from them. This question can help the interviewer determine how much independence you have in your work, as well as how you approach learning new things. In your answer, try to show that you enjoy taking on new projects and are willing to put in the time and effort needed to succeed.

Example: “The last project I took on where I had no experience was when my company hired a new marketing team member. The person they hired was an expert in social media marketing, but I had never used any of those platforms before. I asked her for some advice on what she thought were the best ways to use each platform and then spent several weeks practicing using different types of posts.”

15. Are you willing to make sacrifices to get ahead in your career?

Independence Blue Cross is looking for candidates who are willing to make sacrifices in order to advance their careers. This question helps employers determine if you’re willing to do what it takes to succeed and how far you’re willing to go. When answering this question, be honest about your willingness to sacrifice and explain why you feel that way.

Example: “I’m willing to make sacrifices to get ahead in my career because I know the rewards of doing so will outweigh any temporary discomfort or inconvenience. For example, when I was working as a receptionist at a law firm, I knew that I wanted to become an attorney. So, I studied hard and took on extra work by taking night classes to earn my JD. While it was challenging, I knew that it would pay off in the long run.”

16. What is your favorite aspect of being a manager?

Independence Blue Cross wants to know what you enjoy about your job and how it helps others. Your answer should show that you are passionate about helping people, but also have a good sense of humor.

Example: “My favorite aspect of being a manager is the opportunity to help my team members grow professionally. I love seeing employees develop new skills or take on more challenging projects as they gain confidence in their abilities. It’s rewarding to see someone succeed because of something I did.”

17. How would you go about convincing your boss to make changes to a current policy?

Independence Blue Cross is looking for employees who can think critically and make decisions that benefit the company. Your answer should show your ability to analyze a situation, consider different options and choose the best one.

Example: “I would first try to understand why my boss made the policy in the first place. Then I would look at how it’s currently being implemented and what its effects are. If there are any problems with the policy, I would suggest alternative solutions or ways of implementing the current policy more effectively. For example, if the policy was to offer discounts on certain medications but many customers were not aware of this, I might suggest sending out an email newsletter about the discount.”

18. What do you think is the biggest challenge facing managers today?

Independence Blue Cross is looking for candidates who can help the company overcome challenges and achieve its goals. Your answer should show that you have a plan to address this challenge in your current role or future position.

Example: “I think the biggest challenge facing managers today is finding ways to motivate their teams while also balancing budgets. I’ve found that offering small rewards, like gift cards or time off, are great motivators for employees. However, these incentives can add up quickly, so it’s important to find creative solutions to keep costs down.”

19. Would you say that you’re more of a leader or a follower?

Independence Blue Cross is looking for a leader who can inspire and motivate their team. Your answer should show that you’re comfortable in a leadership role, but also willing to learn from others.

Example: “I would say I’m more of a leader than a follower. However, I don’t believe there’s anything wrong with being a follower if it means learning from someone else. In my previous position, I was the youngest member of the team by at least ten years. My coworkers were all very experienced and had been working together for many years. I learned so much from them about how to be an effective communicator and problem solver.”

20. How would you determine if a project was successful?

Independence Blue Cross is looking for employees who can evaluate their work and determine if it was successful. This question helps employers understand your thought process when evaluating a project’s success. Use examples from past experiences to explain how you would measure the success of a project.

Example: “I believe that a project is only successful if it meets its goals. I always make sure to set realistic expectations before beginning a project so I know what to expect at the end. If I’m working on a marketing campaign, I’ll look at the number of leads generated by the campaign and compare them to the amount of sales they generate. If I’m working on an IT project, I’ll check to see if there are any issues with the system after the launch.”