20 Inogen Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Inogen.

Inogen is a company that provides oxygen therapy to patients who need it. Inogen is a great company to work for, and they are always looking for new employees. If you are interested in working for Inogen, you should definitely be prepared to answer some company specific interview questions. In this article, we will give you some examples of company specific interview questions that you may be asked during your interview with Inogen.

Inogen Interview Process

The interview process at Inogen is generally quick and easy. Most applicants will have a phone screening followed by an in-person interview, and then may be asked to submit to a background check and/or intelligence test. The questions asked are typically sales-related and not overly difficult. Overall, the experience is generally positive and applicants can expect to receive a job offer within a few days.

1. What is your sales process?

Inogen is a company that sells its products to customers. The sales process is an important part of the job, so interviewers want to know how you would approach selling their oxygen therapy equipment and supplies.

Example: “I believe in building relationships with my clients before making any sales. I start by asking them what they need from our product line. Then, I show them some options based on their needs and budget. If they are interested in one of the options, I explain all of the details about it and answer any questions they have. Once we agree on a price, I make sure they understand how to use the product once it arrives.”

2. Have you sold any medical equipment before? If so, what were some of the challenges and how did you overcome them?

This question is a great way to show your experience in the medical industry and how you can apply it to this role. If you have no previous experience, you can talk about any other sales job you’ve had and what skills you learned from that position.

Example: “I haven’t sold medical equipment before, but I do have experience selling home goods online. In my last position, I was responsible for finding new products to sell on our website and creating marketing campaigns to promote them. This helped me learn more about different types of products and how to market them effectively.”

3. Explain a time when you had to adapt your style based on customer feedback.

This question can help the interviewer understand how you use customer feedback to improve your work. Use examples from previous jobs or experiences to explain how you used this information to make changes in your style and approach.

Example: “In my last position, I was responsible for creating a new brochure that would be distributed to our customers. After presenting the brochure to my supervisor, they asked me to change some of the colors based on customer feedback. I worked with my graphic designer to create a new brochure using the color scheme suggested by our customers.”

4. Tell us about a situation where you made a sale by overcoming an objection. How did you handle that situation?

This question is a great way to show your sales skills and how you can overcome challenges. When answering this question, it’s important to be specific about the objection and what you did to overcome it.

Example: “I had a client who was hesitant to purchase our oxygen tanks because they were worried about the cost of replacement parts. I explained that we have an excellent warranty program in place for all of our products, which includes free replacements for any damaged or malfunctioning parts within the first year of ownership. This helped my client feel more comfortable with their decision to buy from us.”

5. Why do you want to work at Inogen?

This question is a great way for the interviewer to learn more about your interest in working at Inogen. It’s important to show that you have done some research on the company and are excited about what they do. Consider mentioning something specific about the company, such as an innovative product or service.

Example: “I am very interested in working for Inogen because of its commitment to providing quality oxygen therapy equipment to patients. I believe it’s important to work for a company that makes products that help people live healthier lives. I also really like the idea of working for a smaller company where I can make a big impact.”

6. Are you comfortable talking to people over the phone?

Inogen is a company that offers home oxygen therapy, so you may be required to speak with patients over the phone. The interviewer wants to know if you have experience doing this and how comfortable you are in these situations. If you do not have any experience speaking on the phone, explain what steps you would take to prepare for this type of work.

Example: “I am very comfortable talking on the phone because I worked as an operator at my previous job. In this role, I answered questions about our products and helped customers find the right product for their needs. I also had to talk to people who were upset or angry, which taught me how to remain calm when someone was being difficult.”

7. What have you done in your previous role to build relationships with customers?

Inogen is a company that focuses on customer service, so it’s important to show the interviewer you can build relationships with customers. Use examples from your previous job where you helped customers and how you did it.

Example: “I always make sure I am available for my patients when they need me. If they have questions or concerns about their oxygen therapy, I try to answer them as quickly as possible. I also offer advice if they are having trouble using their equipment. For example, I once had a patient who was having trouble getting her Inogen machine to work properly. She called me in a panic because she needed to use it right away. I talked her through the problem until she figured out what she was doing wrong.”

8. Do you think you can connect well with our customers?

This question is a great way to determine if you have the right personality for this role. Employers want to know that you can be empathetic and compassionate toward their customers, especially those who may be in need of oxygen therapy. In your answer, try to show how much you care about others and how you would go out of your way to help them.

Example: “I think I can connect well with our customers because I am very empathetic and compassionate. If someone was having trouble using their oxygen machine or had questions about it, I would do my best to make sure they felt comfortable talking to me. I would also do everything I could to ensure they were getting the best service possible.”

9. We often have to stay late or come in early for certain events. Can you be available outside of regular working hours?

This question is a good way to see if the company has any special events or occasions that require employees to work outside of regular business hours. It’s also an opportunity for you to show your flexibility and willingness to do what it takes to get the job done.

Example: “I am happy to stay late or come in early as needed, especially when it comes to helping patients who need extra care. I understand that sometimes we have to go above and beyond our normal working hours to ensure our patients are getting the best possible care.”

10. Describe a time where you had to solve a problem without consulting your manager.

This question is a great way to assess your problem-solving skills and ability to work independently. When answering this question, it can be helpful to describe the steps you took to solve the issue and how you were able to resolve it without any help from your manager.

Example: “When I was working as an oxygen therapist at my previous job, one of my patients had a hard time using their oxygen therapy equipment. They would often call me or my manager for assistance with changing their settings or batteries. After speaking with them about their issues, I realized that they just needed more training on how to use their equipment. So, I scheduled a meeting with them and showed them how to change their settings and use their equipment.”

11. What would you do if a prospect was upset about one of our products?

This question is a great way to test your customer service skills. It also shows the interviewer how you would handle conflict and complaints. In your answer, try to show that you can remain calm under pressure and solve problems effectively.

Example: “I would first apologize for any inconvenience caused by our product. Then I would listen carefully to what they had to say and ask them questions to understand their concerns better. If it was a problem with one of our products, I would offer to replace it or give them a refund. If it was a more complicated issue, I would find out if there were other ways we could help them.”

12. Tell me about a time where you disagreed with someone’s approach but still came up with a solution collaboratively.

This question can help the interviewer understand how you work with others and your ability to compromise. Use examples from previous experiences where you disagreed with someone’s approach but still managed to find a solution that worked for everyone involved.

Example: “In my last position, I had an issue with one of my coworkers who was constantly late to our morning meetings. This made it difficult for me to plan out my day because I would have to wait for them before I could start my tasks. After talking with them about this multiple times, they didn’t seem to change their behavior. So, I started sending them emails at night asking them what time they planned on arriving so I could adjust my schedule accordingly.”

13. Are you more interested in selling directly to consumers or businesses?

This question is a great way to determine if you are more comfortable with direct sales or working with clients. If you have experience selling directly to consumers, explain how you did it and what your success was. If you prefer working with businesses, discuss the types of companies you’ve worked with in the past and why they were successful.

Example: “I am much more interested in working with businesses than consumers because I find that my skills are best suited for helping others succeed. In my last position, I helped several small businesses grow their online presence by creating social media accounts and developing marketing strategies.”

14. What makes you good at building rapport with customers?

This question is an opportunity to show your interpersonal skills and how you can help customers feel comfortable with the company. When answering, consider what makes you a good listener and communicator.

Example: “I am naturally empathetic, so I try to put myself in my customer’s shoes when they’re having trouble using their oxygen therapy equipment or supplies. For example, if someone has questions about their Inogen machine, I ask them to describe it to me and then explain how to use it. This helps me understand their needs and gives me a chance to practice my communication skills.”

15. How would you deal with aggressive customers?

Inogen is a company that deals with customers on a daily basis. The interviewer wants to know how you would handle an angry customer and ensure they leave the conversation satisfied. Use examples from your previous experience in dealing with difficult people.

Example: “I have had to deal with many upset customers at my current job, but I always make sure to listen to their concerns and address them as best as possible. In some cases, it’s simply a matter of explaining our policies or procedures. Other times, it may be a misunderstanding about what we offer. I try to remain calm and friendly even when the customer is being rude.”

16. What is your experience with cold calling?

Cold calling is a sales technique that involves contacting potential customers to introduce your product or service. Inogen may ask this question to learn more about your experience with cold calling and how you would approach it in their company. To answer, think of the last time you cold called someone for work. Explain what motivated you to do so and what results you achieved from the call.

Example: “I have done some cold calling in my previous job as an oxygen therapy technician. I was responsible for finding new patients for our homecare program. I started by making a list of local hospitals and nursing homes where we could advertise our services. Then, I made phone calls to each facility’s front desk staff to see if they were interested in learning more about our program.”

17. What are your growth drivers?

This question is a great way to show your interviewer that you are ambitious and eager to grow in the company. When answering this question, it can be helpful to mention some of the ways you plan to help the company grow.

Example: “I believe my biggest growth driver would be my ability to work well with others. I am always looking for new ways to collaborate with other employees and find solutions to problems. Another one of my growth drivers is my willingness to learn. I am constantly researching new information about Inogen products and how they can benefit patients.”

18. What is your favorite way to follow up with prospects & leads?

This question can help the interviewer get a sense of your communication style and how you follow up with prospects. You can answer this question by describing one or two ways that you like to communicate with leads and prospects, but also include what you’ve found works best for you in terms of following up.

Example: “I find that email is my favorite way to follow up with prospects and leads because it’s easy to send out mass emails and I can personalize each message. However, I also enjoy sending handwritten notes to people who have been especially helpful during the sales process. I find that these types of touches are often appreciated and can lead to more business.”

19. What past experiences have best prepared you for this job?

This question is a great way for employers to learn more about your qualifications and how they can benefit their company. When answering this question, it’s important to highlight skills that are relevant to the job description.

Example: “My past experience as an oxygen therapy technician has prepared me well for this position because I have extensive knowledge of the equipment used in the field. In my previous role, I was responsible for maintaining all of our medical supplies and ensuring that we had enough oxygen tanks on hand at all times. This responsibility taught me how to work efficiently with others and manage time effectively.”

20. What type of companies do you like working with?

This question is a way for the interviewer to learn more about your work history and how you feel about it. If you have worked with Inogen before, mention that in your answer. If not, talk about what type of company you would like to work for.

Example: “I’ve always enjoyed working with companies that are dedicated to their customers. I think Inogen is one of those companies because they provide excellent customer service and care for their patients. I also enjoy working with companies that offer competitive salaries and benefits packages.”


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