Career Development

16 IT Infrastructure Manager Skills for Your Career and Resume

Learn about the most important IT Infrastructure Manager skills, how you can utilize them in the workplace, and what to list on your resume.

An IT infrastructure manager is responsible for the planning, implementation and maintenance of an organization’s IT infrastructure. This can include everything from network systems and servers to software and hardware. IT infrastructure managers need to have a wide range of skills to be successful in this role. By understanding the skills that are essential for IT infrastructure managers, you can determine if this is the right career path for you.

Asset Management

Asset management is the process of identifying, tracking and maintaining IT assets. Infrastructure managers use asset management to track their company’s hardware and software, including any licenses they may have. They also use it to keep track of all the devices in their network so that they can troubleshoot issues quickly. Asset management involves creating a database where you can store information about each piece of equipment, such as its location, model number, serial number, date purchased and warranty status.

Change Management

Change management is the ability to adapt to changing circumstances and requirements. As an IT infrastructure manager, you may need to manage changes in technology, business processes or organizational goals. For example, if a company decides to implement new software that requires different hardware, you might be responsible for managing the changeover process.

Configuration Management

The ability to manage and track the configuration of a system is an important aspect of infrastructure management. This includes knowing how to update existing systems, as well as creating new ones with specific configurations in mind. It’s also necessary to know how to revert back to previous versions if needed.

Configuration management involves documenting all aspects of a system so that it can be replicated or updated accurately. This skill set is especially useful for IT professionals who work on large projects where many different teams may contribute to the same system.

Project Management

Project management skills are necessary for infrastructure managers to oversee large projects. They often work with teams of IT professionals and other staff members who each have their own responsibilities. Having strong project management skills allows an infrastructure manager to delegate tasks, track progress and ensure that everyone involved in a project is working together effectively.

Decision Making

A large part of an infrastructure manager’s job is making decisions about the IT systems and infrastructure for their company. They need to be able to analyze a situation, determine what options are available and choose the best one. This requires strong decision-making skills, which include being able to identify problems, gather information and evaluate outcomes.

Vendor Management

Vendor management is the ability to negotiate with vendors and suppliers for the best prices on products and services. As an IT infrastructure manager, you may need to manage vendor relationships to ensure your company has access to the necessary hardware, software and other resources needed to maintain their systems. You can also use vendor management skills to help reduce costs by negotiating better rates or finding alternative suppliers who offer similar products at a lower price.


Communication is the ability to convey information in a way that others can understand. As an infrastructure manager, you may need to communicate with employees and clients through email, phone calls or face-to-face meetings. Strong communication skills allow you to relay instructions clearly and answer questions thoroughly. You also need to be able to listen to feedback from your team members so you can improve processes and make changes as needed.

Problem Solving

Problem solving is the ability to identify and resolve issues. As an IT infrastructure manager, you may need to solve technical problems related to hardware or software. You also might be responsible for resolving conflicts between employees or addressing any challenges that arise in your team’s work environment.

Data Center Management

Data center management is the ability to oversee and maintain a company’s data storage systems. This includes ensuring that the right equipment, software and security protocols are in place to protect sensitive information. Data center managers also ensure that their facilities have proper cooling, electrical and fire safety measures in place.


Leadership is the ability to motivate and guide a team toward common goals. As an IT infrastructure manager, you may oversee teams of technicians who work on projects for clients. Having strong leadership skills can help you delegate tasks effectively and ensure that your team members are satisfied with their roles. You can also use leadership skills when training new employees or mentoring junior staff members.

Network Administration

Network administration is the process of managing and maintaining computer networks. It involves tasks like installing, upgrading and repairing network hardware, software and security systems. This skill set also includes troubleshooting issues with existing infrastructure and implementing new technology to improve performance.

Problem Management

Problem management skills are necessary for an IT infrastructure manager to have because they often oversee the maintenance of computer systems and networks. This means that there may be times when a problem arises with one of these systems, requiring the IT infrastructure manager to solve it. Having strong problem-solving skills can help them find solutions quickly and efficiently so that they can continue to maintain their company’s computer systems.

System Monitoring

System monitoring is the ability to track and analyze data from computer systems. This includes understanding how different software programs interact with each other, as well as knowing what normal output looks like for various applications. System monitoring also involves identifying when an application isn’t functioning properly and taking action to fix it.


Organization is the ability to keep track of multiple tasks and responsibilities. As an infrastructure manager, you may be responsible for overseeing a large project with many different components. Having strong organizational skills can help you manage your time effectively and ensure that all aspects of the project are progressing as expected. It’s also important to have good organizational skills when it comes to managing your team. Being able to delegate tasks and provide clear instructions can help you lead more efficiently.


Flexibility is the ability to adapt to changing circumstances. As an infrastructure manager, you may need to shift your priorities and alter your plans when necessary. For example, if a new technology becomes available that could improve productivity or security, you might decide to change course and implement it. Flexibility can also help you adjust to unexpected challenges, such as natural disasters or cyberattacks.


ITIL is a set of standards for IT service management that can help you develop your knowledge of how to manage an infrastructure. It includes best practices and procedures for handling different aspects of IT, including how to handle incidents, change management and capacity planning. Having these skills can make it easier for you to create processes and systems for managing the IT department at your workplace.

How Can I Learn These IT Infrastructure Manager Skills?

There are a few ways that you can learn the IT Infrastructure Manager skills. One way is to take an online course or class that covers all of the topics that are listed above. Another way is to read books or articles that focus on each of the individual topics. You can also find online resources that provide tips and tricks for managing IT infrastructure. Finally, you can shadow or work with an experienced IT Infrastructure Manager to learn the ropes.


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