IT Manager Resume Example & Writing Guide

Use this IT Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

IT managers are responsible for managing the technology needs of their company. They oversee the planning and implementation of new systems, set standards for best practices, and manage the day-to-day operations of their department.

If you’re interested in pursuing a career in this fast-paced field, you’ll need a resume that highlights your skills, experience, and achievements in a way that will make hiring managers take notice. Here are some tips plus an example for reference when writing yours.

Mary Thompson
Phoenix, AZ | (123) 456-7891 | [email protected]

Experienced IT manager and systems administrator with a record of success in aligning IT with business goals. Proven ability to manage budgets, staff, and projects to deliver efficient and effective solutions. Skilled in managing and deploying enterprise-level systems.

University of Phoenix Jun '10
M.S. in Information Technology
University of Phoenix Jun '06
B.S. in Information Technology
Company A, IT Manager Jan '17 – Current
  • Managed a team of 5 engineers and ensured the smooth operation of all IT systems across multiple locations.
  • Oversaw implementation of new technologies to improve efficiency, including cloud-based solutions for email and collaboration tools.
  • Developed an automated patching system that reduced downtime by over 90% compared with previous manual processes.
  • Implemented a ticketing system to track issues in real time, allowing faster resolution times and better visibility into overall health of infrastructure.
  • Created a centralized backup solution using Veeam Backup & Replication which increased reliability from 99% to 100%.
Company B, IT Manager Jan '12 – Dec '16
  • Spearheaded the implementation of a new cloud-based server management system, resulting in an 88% decrease in IT ticket volume
  • Implemented a comprehensive project tracking and reporting system that increased overall team productivity by 25%
  • Conducted regular risk assessments to identify potential security threats and implemented countermeasures as needed
  • Managed all aspects of network infrastructure including servers, desktops, printers and mobile devices
  • Reduced average helpdesk ticket response time from 3 days to 1 day through improved communication with end users
Company C, IT Technician Jan '09 – Dec '11
  • Responded to user tickets to provide Tier 1 and Tier 2 technical support for issues related to hardware, software, networking, and other IT systems.
  • Performed regular maintenance tasks such as patching, backups, and system updates.
  • Configured and installed new hardware and software for users.
  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • Microsoft Certified Systems Administrator (MCSA)

Industry Knowledge: Computer Hardware, Computer Software, IT Infrastructure, IT Security, Data Center, Networking
Technical Skills: Microsoft Office Suite, VMware, Cisco, Citrix, HP, Oracle, EMC, NetApp
Soft Skills: Communication, Problem Solving, Collaboration, Leadership, Team Management, Time Management, Delegation

How to Write an IT Manager Resume

Here’s how to write an IT manager resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters and hiring managers will see. And they’re the best way to showcase your experience and qualifications.

But many job seekers make the mistake of using generic bullet points that don’t really tell a story or provide any context about their experience.

Instead, you should use your bullet points to tell a story about your experience and qualifications. And you should use specific numbers, statistics, and examples wherever possible.

Related: What Is an IT Manager? How to Become One

Identify and Include Relevant Keywords

Applicant tracking systems (ATS) are used to screen resumes for job openings. These programs search for certain keywords related to the job opening in order to determine whether or not you’re a fit. If your resume doesn’t include enough of the right keywords, the ATS might filter out your application.

The best way to make sure your resume makes it through the ATS is to use relevant keywords throughout all sections of your document. You can find a list of common IT manager keywords below:

  • IT Management
  • IT Strategy
  • Information Technology
  • IT Service Management
  • Project Management
  • ITIL
  • IT Operations
  • Microsoft SQL Server
  • Business Analysis
  • Business Process Improvement
  • IT Service Delivery
  • Windows Server
  • Integration
  • Networking
  • ITIL Certification
  • Vendor Management
  • Service Delivery
  • Enterprise Architecture
  • Disaster Recovery
  • Service Management
  • Team Leadership
  • Active Directory
  • System Administration
  • Change Management
  • Cloud Computing
  • SQL
  • Linux
  • Virtualization
  • MySQL
  • Windows

Showcase Your Technical Skills

In order to be successful in this role, it is essential that IT managers are proficient in a variety of technical systems and procedures. Recruiters are looking for IT managers who are skilled in programs like Microsoft Office Suite, ERP systems, and manufacturing software. Additionally, it is important that IT managers are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the organization is in compliance with these regulations.

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