Career Development

What Does an It Support Do?

Learn more about what it takes to succeed as an IT support, the skills you'll need to become one, and what you can expect on the job.

Information technology (IT) support professionals are the behind-the-scenes heroes of modern business and industry. They’re responsible for ensuring that computer systems, networks, software applications, and other digital tools are working properly and providing value to their organization.

It support specialists may work directly with end users—providing them with technical assistance or helping them resolve issues they’re having with their devices or applications—but they also spend a lot of time managing the network itself. This might include monitoring performance, troubleshooting problems, installing new hardware or software, etc.

It Support Job Duties

IT support professionals have a wide range of responsibilities, which can include:

  • Training new users on computer programs or systems that they have purchased from the company
  • Recommending hardware upgrades such as new servers or additional storage devices to handle increasing data storage needs
  • Providing technical support for existing systems by troubleshooting problems or providing guidance to users
  • Installing operating systems or other software on company computers, including updating existing software and backing up data
  • Monitoring computer networks for signs of a hacker attack or system failure
  • Performing general maintenance tasks such as updating software and virus scanning
  • Coordinating with other departments to resolve problems in their area of expertise
  • Providing technical support for new technology products or applications before they are released to the public
  • Conducting research on emerging technologies and recommending the most promising solutions to management

It Support Salary & Outlook

It support salaries vary depending on their level of education, years of experience, and the size and industry of the company. They may also earn additional compensation in the form of bonuses or commissions.

  • Median Annual Salary: $52500 ($25.24/hour)
  • Top 10% Annual Salary: $86500 ($41.59/hour)

The employment of it support workers is expected to grow much faster than average over the next decade.

Employment growth will be driven by the need to update and maintain computer systems, networks, and hardware. As technology changes, these workers will be needed to install and maintain new equipment and software.

It Support Job Requirements

In order to become an it support professional, you may need to possess the following:

Education: IT support positions typically require a minimum of a high school diploma or GED certificate. Many employers prefer to hire candidates who have an associate’s or bachelor’s degree in computer science, information technology or a related field.

Training & Experience: IT support professionals typically receive on-the-job training when they start a new position. This training may last for a few weeks or months and may include shadowing current IT support professionals and performing duties under supervision until they are comfortable enough to complete tasks on their own.

Certifications & Licenses: It certifications validate the qualifications you have earned to current and future employers. They also give you the knowledge you need to perform the essential tasks of an IT support role.

It Support Skills

IT support professionals need the following skills in order to be successful:

Communication: Communication is the act of relaying information to others. It’s important for it support specialists to communicate with their team members, clients and other stakeholders. They should be able to explain technical information in an easy-to-understand way and vice versa. They should also be able to communicate in a professional and courteous manner to ensure everyone understands each other.

Problem-solving: Problem-solving skills allow you to identify issues, develop solutions and implement them. It’s important for it support specialists to have strong problem-solving skills because they often receive requests from clients about computer or network issues. You can use problem-solving skills to identify the source of the issue, research potential solutions and implement the most effective solution.

Time management: Time management is another important skill for it support professionals to have. You may have several tasks to complete in a day, so it’s important to prioritize your work and manage your time accordingly. This can help you ensure you complete all of your tasks in a timely manner.

Organization: It’s important for it support specialists to be organized so they can complete their tasks efficiently. They should be able to prioritize their work and keep track of important information, such as passwords, customer data and other confidential information. It’s also important for them to keep their workspace organized so they can find files and other resources quickly.

Technology: It’s important for it support specialists to stay up to date on the latest technology trends. They should know the different types of software and hardware that are available and how to use them. They should also know the latest security protocols and how to keep data safe.

It Support Work Environment

The work environment for it support professionals can vary greatly. They may work in an office setting, out in the field, or in a customer’s home. They may work with a team or be the only support professional for a company. The work can be very demanding and stressful, as it is often critical that they resolve issues quickly. They must be able to work independently and have excellent problem-solving skills.

It Support Trends

Here are three trends influencing how IT support professionals work. IT support professionals will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Need for More Technical Talent

The need for more technical talent is a trend that is being driven by the increasing complexity of technology. As businesses rely on more complex systems, they will need professionals who can support and maintain them.

This trend is creating opportunities for IT professionals in all areas, including cloud computing, networking, and security. By developing skills in these areas, professionals can become more valuable to employers and help keep businesses running smoothly.

More Focus on Cybersecurity

As businesses become more reliant on technology, the need for cybersecurity professionals will continue to grow. This is because as more data is stored online, it becomes a target for hackers looking to steal information or disrupt operations.

IT professionals can capitalize on this trend by becoming experts in cybersecurity. They can do this by taking courses and attending seminars on how to protect data from hackers, as well as by working with other members of the business to create a strong security infrastructure.

Cloud Computing Becomes More Mainstream

Cloud computing is becoming more mainstream as businesses realize the benefits of moving their data and applications to the cloud. This trend is likely to continue as more and more businesses adopt cloud-based solutions.

As cloud computing becomes more popular, it will be important for IT professionals to understand how to manage and maintain these systems. They will also need to be able to provide support to users who are using cloud-based services.

How to Become an IT Support Professional

It is important to have a plan for your career in IT. Consider what you want to do, where you want to work, and what skills you need to develop. There are many different paths you can take, so think about what interests you and what you are good at.

It is also important to stay up-to-date on the latest technologies and trends in the industry. Read blogs and articles, watch videos, and attend training courses or conferences. This will help you keep pace with changes in the field and find new opportunities.


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