20 Justworks Interview Questions and Answers

Justworks is a technology company that provides an online platform for businesses to manage their HR, benefits, and payroll. Justworks was founded in 2013 and is headquartered in New York City.

If you’re interviewing for a job at Justworks, you can expect to be asked questions about your experience with technology, your customer service skills, and your knowledge of the Justworks platform. To help you prepare, we’ve gathered a list of sample Justworks interview questions and answers.

Justworks Interview Process

The interview process at Justworks can be lengthy, and may include multiple rounds of interviews. The difficulty of the interviews can vary, but some candidates have found them to be challenging. Overall, the experience seems to be positive, with friendly staff members. However, some candidates have found the process to be disorganized and confusing.

1. What is your experience with sales?

This question can help the interviewer determine your experience with a specific skill that is important for this role. Use your answer to highlight any previous sales experience you have and how it helped you develop your skills in this area.

Example: “In my last position, I was responsible for generating new leads for our company’s website. This involved researching different companies and finding ways to connect with them about our services. I found that many of these businesses were looking for similar solutions as us, so I started reaching out to other companies offering similar products or services. This led to several new clients for our business.”

2. Do you have any experience working in a startup environment?

Justworks is a startup company, so this question can help the interviewer determine if you have experience working in that type of environment. If you do, share what your previous employer did to make it successful and how you contributed to its success.

Example: “I worked for a startup when I first graduated college. The company was called JustWorks then, but they changed their name to JustWorks Solutions after we grew. We had a lot of fun at work, which helped us stay motivated and productive. Our CEO would often bring in food or snacks for everyone on Fridays, and he also gave out bonuses every quarter. Those things made me feel like our company cared about us as individuals.”

3. How would you handle an irate customer?

This question is a great way to test your customer service skills. It’s important that you remain calm and collected when answering this question, as it shows the employer how you would handle an upset client.

Example: “I would first try my best to understand what they’re upset about. I’d ask questions to get more information from them so I can solve their problem. If they are still upset after I’ve helped them with their issue, I would apologize for any inconvenience caused and offer them a discount on their next purchase.”

4. What do you think are the most important qualities of a good salesperson?

This question can help the interviewer determine your understanding of what it takes to be successful in a sales role. When answering this question, you can highlight qualities that you have or that you think are important for success as a salesperson.

Example: “I believe that one of the most important qualities of a good salesperson is being able to listen to customers and understand their needs. I also think it’s important to be confident in your product or service and its value to customers. Another quality I think is essential is having empathy for customers and knowing how to communicate with them effectively.”

5. Tell me about a time when you had to deal with difficult customers or situations.

This question can help the interviewer determine how you handle conflict and stress. When answering this question, it can be helpful to mention a specific situation that you handled well and what steps you took to resolve it.

Example: “In my previous position as an HR manager, I had to deal with many difficult situations involving employees. One time, one of our managers was being very rude to some of his employees. I spoke with him about his behavior and he apologized for his actions. He also agreed to take anger management classes so that he could learn how to better control his emotions.”

6. What do you know about Justworks?

This question is a great way for the interviewer to assess your knowledge of Justworks and how you might fit in with their team. Your answer should include information about what Justworks does, who it serves and some of its key features.

Example: “I have been working as an HR specialist for over five years now, so I am very familiar with Justworks. It’s one of the leading providers of HR software that helps businesses manage all aspects of human resources. The platform offers many useful tools such as onboarding, time tracking, payroll management and employee self-service. This makes it easy for companies to save money on HR while still providing excellent service to employees.”

7. Describe how you organize, plan and prioritize your work.

This question can help the interviewer understand how you approach your work and organize it. This can be an important skill for a customer service representative to have, as they may need to prioritize calls or emails from customers based on urgency or importance.

Example: “I use a planner to keep track of my daily tasks and appointments. I also use a calendar app on my phone to check my schedule throughout the day. I find that this helps me stay organized and ensures I don’t miss any deadlines or meetings. When I receive new assignments or requests, I add them to my planner so I know what needs to get done when.”

8. Why should we hire you over other candidates?

This question is a great way for employers to learn more about your qualifications and how you can benefit their company. When answering this question, it’s important to highlight the skills that make you an ideal candidate. You should also be prepared to answer questions regarding any gaps in employment or other information that may not be listed on your resume.

Example: “I am highly motivated and eager to learn new things. I have excellent communication skills and enjoy working with others. My ability to work well under pressure makes me a valuable asset to any team. I am also very organized and detail-oriented, which helps me stay focused on my tasks. These skills are what led me to apply for this position.”

9. Are you comfortable cold calling potential clients?

Cold calling is a common practice in sales, and employers want to know if you’re willing to make cold calls. They may also ask about your experience with cold calling as part of the interview process. If you have previous experience making cold calls, explain how you prepared for them. If you’ve never made cold calls before, tell the employer that you are willing to learn how to do so.

Example: “I am comfortable cold calling potential clients because I have done it many times in my past roles. In my last role, I had to call at least five new leads every day. To prepare myself for these calls, I would research the company beforehand and write down questions I wanted to ask. This helped me get more information from the lead and show them that I was knowledgeable about Justworks.”

10. What was one time where you struggled with reaching a goal?

This question can help employers learn more about your problem-solving skills and how you react to challenges. When answering this question, it can be helpful to describe a time when you overcame the challenge or what you learned from the experience.

Example: “When I first started working as an HR specialist, I had a goal of helping my company reduce employee turnover by 10%. After conducting research on our current policies and interviewing employees, I realized that many people were leaving because they weren’t getting enough support from their managers. I worked with management to create training programs for managers so they could better understand how to support their teams. We also hired more HR specialists to help answer questions and provide support for managers. In the next quarter, we reduced employee turnover by 5%.”

11. What is your experience with managing accounts?

This question can help the interviewer determine your experience with managing multiple clients and projects at once. Use examples from previous work experiences to highlight your skills in time management, communication and organization.

Example: “In my last role as a customer service representative, I managed five accounts for different customers. Each account had its own set of challenges that required me to communicate effectively with each client while also ensuring they were satisfied with our services. In this position, I learned how to manage multiple tasks at once by prioritizing which tasks needed to be completed first and delegating some responsibilities to other team members.”

12. What is your biggest weakness?

This question is a common one in interviews, and it’s likely that you’ll be asked about your weaknesses at some point. Employers ask this to see how honest you are about your shortcomings. They also want to know if you can overcome them or use them as strengths. When answering this question, try to think of something that isn’t too serious but still shows you’re aware of the issue.

Example: “My biggest weakness is my attention to detail. I am always working on improving my organizational skills, but sometimes I miss small details. For example, when I was working for my last employer, I missed an important deadline because I forgot to include a certain piece of information in a report. Since then, I have been more diligent about double-checking everything.”

13. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

Justworks is a company that values teamwork and collaboration. This question helps employers understand how you handle conflict in the workplace, which can be an important skill to have when working with others. When answering this question, it can be helpful to mention a specific example of conflict resolution and what steps you took to resolve it.

Example: “In my last position as a customer service representative, I was part of a team project where we had to work together to solve a problem for one of our clients. One day, another employee accidentally deleted some files from the client’s computer. The client was upset about this and wanted us to fix the issue immediately. We all worked together to find a solution to the problem and were able to restore the lost files within 24 hours.”

14. Have you ever worked in a fast-paced environment before?

This question can help the interviewer determine if you are comfortable with a fast-paced environment. If you have, explain how you handled it and what your experience was like. If you haven’t worked in a fast-paced environment before, you can talk about how you would handle working in one.

Example: “I’ve worked in a fast-paced environment before at my previous job where I had to answer calls from clients while also helping other employees. It was challenging at first but I got used to it after a few weeks. I learned that I could multitask effectively and prioritize tasks so I could get them done as quickly as possible.”

15. How well do you manage stress?

Justworks is a fast-paced environment, and employers want to make sure you can handle the pressure. When answering this question, be honest about your stress management skills. Explain how you manage stress in your personal life or give an example of a time when you overcame stressful circumstances at work.

Example: “I have a few strategies for managing stress. First, I take regular breaks throughout the day so that I don’t get overwhelmed. Second, I try to stay organized by using my planner and making lists. Finally, I always ask for help if I’m feeling stressed out. My coworkers are happy to lend me a hand.”

16. We want our employees to be able to work independently. Do you think you would be a good fit for that type of environment?

This question is a great way for the interviewer to get an idea of your work ethic and how you would fit into their company culture. When answering this question, it can be helpful to mention specific examples of times when you worked independently or with minimal supervision.

Example: “I think I would be a good fit for working in an independent environment because I am used to being self-motivated and driven. In my last position, I was given a lot of freedom to make decisions on my own regarding client accounts. This led me to create new ways to streamline our processes that saved the company money.”

17. When was the last time you had to make a decision without all the information? How did you decide what to do?

This question can help the interviewer understand how you make decisions and whether you have experience making important choices. Use your answer to highlight your decision-making skills, problem-solving abilities and ability to act quickly when necessary.

Example: “When I was working as a customer service representative for Justworks, I had a client who called in with an issue that required me to use my best judgment. The client said they were having trouble logging into their account, but I couldn’t see any issues on our end. I asked them if they could try again later, and they agreed. When they called back later, they reported that everything seemed to be working fine. I thanked them for letting us know about the issue and assured them we would keep an eye out for similar problems.”

18. Tell us why you want to work at Justworks.

This question is a great way for employers to learn more about your personality and values. They want to know that you are passionate about their company, so be honest when answering this question.

Example: “I am looking for a career in HR because I love helping people. When I read about Justworks’ mission of making work better for everyone, I knew it was the right place for me. I believe that our team can make a real difference in the world by creating an inclusive workplace where employees feel valued and respected.”

19. Which shift are you available to work?

This question is a way for the interviewer to learn more about your availability. They may ask this question to see if you are available during peak hours or only during certain times of the day. When answering, be honest and consider what time of day you work best.

Example: “I am able to work any shift that Justworks needs me to. I prefer working in the morning because it’s when I’m at my most productive. However, I can also work later shifts if needed.”

20. How often do you like to be in contact with your manager when working on a project?

This question can help the interviewer determine how much you value your manager’s input and guidance. It can also show them what kind of relationship you have with your current or most recent manager. Your answer should reflect a willingness to seek out your manager for assistance when needed, but it should also highlight your ability to work independently.

Example: “I like to check in with my manager at least once per week while working on a project. This allows me to get feedback from them and ask any questions I may have about the project. However, I am comfortable working independently and do not need constant supervision. If I run into an issue that I cannot solve myself, I will reach out to my manager immediately.”