20 Klarna Interview Questions and Answers

As e-commerce continues to grow, so does the need for payment solutions that are both easy to use and secure. Klarna is a leading provider of such solutions, and as such, is always looking for talented and ambitious individuals to join their team.

If you’re lucky enough to score an interview with Klarna, you can expect to be asked questions that are specific to the company and its business. Here are some examples of such questions, along with advice on how to answer them.

Klarna Interview Process

The interview process at Klarna can be long and difficult, with many rounds of interviews and assessments. The hiring process is often slow, taking several weeks or even months to complete. Additionally, the company has been known to cancel interviews last-minute, which can be frustrating for candidates who have already invested time and effort into preparing.

1. What do you know about Klarna?

This question is a great way to test your knowledge of the company and its products. It also allows you to show that you’ve done some research on the organization before your interview. To answer this question, try to include information about Klarna’s history, what it does and how it works.

Example: “Klarna was founded in 2005 by four Swedish entrepreneurs who wanted to create an alternative payment method for e-commerce sites. The company offers shoppers several different ways to pay for their purchases, including installments, credit cards and gift cards. Merchants can use Klarna to accept payments from customers all over the world.”

2. How would you describe your personal style of coding?

This question is a great way to assess your problem-solving skills and how you approach coding. Your answer should include an example of a time when you had to code in a specific style, the challenges you faced and how you overcame them.

Example: “I would describe my personal coding style as pragmatic. I prefer to write clean code that’s easy to read and understand. However, sometimes this can be challenging because it requires me to spend more time on debugging than if I were to use other coding styles. To overcome this challenge, I try to plan ahead before writing any code so I know exactly what I’m going to do.”

3. Tell me about a time when you had to deal with an angry customer, how did you handle it?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a challenging situation and if you have the ability to diffuse it. In your answer, try to show that you can remain calm under pressure and use problem-solving techniques to resolve issues with customers.

Example: “I once had a customer who was upset because they didn’t receive their order within the estimated delivery date. I apologized for any inconvenience and explained that there was an issue with our shipping provider. The customer seemed satisfied with my explanation and said she understood. She also appreciated that I offered her a discount on her next purchase.”

4. Describe the experience you have in product development.

This question is a great way to show your knowledge of the industry and how you can apply it to Klarna. When answering, consider what products you’ve worked on in the past and what skills you used while doing so.

Example: “In my last role as an e-commerce manager, I was responsible for managing our entire product line. This included creating new products, updating existing ones and removing those that weren’t selling well. In this position, I learned how important it is to have a solid understanding of customer needs and preferences when developing new products. It also helped me learn how to manage a team of designers and developers.”

5. Why do you want to work at our company?

This question is a great way to show your interest in the company and its values. It also allows you to learn more about the organization, so you can explain why it’s a good fit for you. When preparing for this question, research the company thoroughly and read through their mission statement or core values. Try to find something that resonates with you personally and use it as an opportunity to express yourself.

Example: “I’ve always been interested in e-commerce solutions, so I was thrilled when I found out about Klarna. Your company has such a strong reputation within the industry, which makes me excited to work here. I’m looking forward to learning from some of the best minds in the business.”

6. Do you have any experience working with Agile?

Agile is a software development methodology that focuses on creating solutions quickly and efficiently. It’s common for companies to use Agile when developing new products or services, so it’s important to show you have experience working with this method if the company uses Agile.

Example: “I’ve worked in an Agile environment before at my previous job where I was part of a team that developed e-commerce websites. We used Scrum as our Agile framework, which helped us stay organized and complete projects within set deadlines. As a result, we were able to launch several successful websites by using Agile.”

7. What is something that you are most proud of achieving in your career so far?

This question is a great way to learn more about the candidate’s personality and values. It also helps you understand what motivates them, which can be helpful when deciding whether they are a good fit for your company culture.

Example: “I am most proud of my ability to work well with others. I have always been someone who enjoys collaborating with others on projects, but in my last role, I was able to take that skill even further by leading a team of five other employees. We were tasked with creating an online shopping experience that would help our customers find exactly what they were looking for while making it easy for us to fulfill their orders. By working together as a team, we were able to create a new website that increased sales by 20%.”

8. What skills and qualities does someone need to be successful in this field?

This question is a great way to show the interviewer that you have the skills and qualities needed for success in this role. When answering, it can be helpful to list specific skills or qualities and explain how they help you succeed.

Example: “The most important skill someone needs to be successful in this field is problem-solving ability. As an e-commerce specialist, I often encounter issues with customers who are having trouble making payments online. In these situations, I use my problem-solving skills to find solutions to their payment problems so they can complete their purchases.”

9. When working on a project, what kind of management style are you most comfortable with?

This question can help the interviewer understand how you might fit into their organization. If they have a specific management style, it can be helpful to know what that is so you can adjust your approach if necessary.

Example: “I am most comfortable with a collaborative management style where I work closely with my team members and we all contribute ideas for improvement or new ways of doing things. However, I also value independence in my employees and encourage them to take ownership over their projects and tasks.”

10. If hired, what projects would you like to take on first?

This question is an opportunity to show your enthusiasm for the role and how you plan to contribute. If you have experience with similar projects, share what you learned from them.

Example: “I would love to start by learning more about Klarna’s customer service department. I’ve worked in customer service before, so I know that it can be a challenging job. However, I think there are many ways we could improve our customers’ experiences. For example, I’d like to implement a live chat feature on our website so shoppers can get answers to their questions faster.”

11. Are you willing to relocate if needed?

If the company is looking to expand its operations, they may need employees who are willing to relocate. If you’re not sure if you would be willing to move for a job, it’s best to answer honestly and say that you would consider relocation if the opportunity was right.

Example: “I am open to relocating if I feel like my skills could benefit the company in another location. However, I do have family here so I would want to make sure that there were opportunities for them as well.”

12. In one sentence, tell us why we should hire you over someone else.

This question is a great way to show your confidence and enthusiasm for the position. It also allows you to highlight some of your most important skills, which can be helpful if they’re not listed in the job description.

Example: “I am an excellent communicator with strong customer service skills. I have experience working as part of a team and independently, and my ability to work under pressure makes me a valuable asset to any organization. My attention to detail and problem-solving abilities make me a candidate who can help solve problems quickly.”

13. Give an example of a time where you were under pressure to meet a deadline.

This question is a great way to assess your time management skills and ability to prioritize tasks. When answering this question, it can be helpful to mention the steps you took to meet the deadline and how it benefited your team or company.

Example: “In my previous role as an e-commerce manager for a large retailer, I was responsible for managing several different teams of employees. One day, one of our marketing managers asked me if we could add a new feature to our website by the end of the week. At first, I thought that would be impossible, but after talking with some of my other managers, we decided to try to do it in two weeks instead. We ended up adding the new feature to our site before the end of the month.”

14. Provide an example of a time when you came up with a new idea or innovation related to your job.

This question is an opportunity to show your creativity and problem-solving skills. When answering this question, think of a time when you came up with a new idea or implemented a change that positively impacted the company or organization.

Example: “At my previous job, I noticed that many customers were having trouble finding our website because they couldn’t remember the URL. So, I suggested we create a memorable slogan for our brand so people could easily find us online. The marketing team loved the idea, and we created a catchy phrase that was easy to remember. Customers started using the slogan in their social media posts, which helped increase our brand awareness.”

15. Have you ever worked remotely before?

Working remotely is a common practice for many companies, especially those in the tech industry. If you have experience working from home or another location outside of your office, share how it benefited your work and what challenges you faced.

Example: “I’ve worked remotely before at my previous job where I was responsible for managing our social media accounts. It was an interesting experience because I had to learn new ways to communicate with others while still being able to do my job effectively. However, I found that having a dedicated workspace helped me stay focused on my tasks and made communicating easier.”

16. Do you have any experience using Jira?

Jira is a project management software that Klarna uses to manage its projects. Your answer should show the interviewer that you have experience using Jira and can adapt to using it in your new role at Klarna.

Example: “I’ve used Jira for my previous job, where I was responsible for managing our team’s tasks and projects. I’m familiar with how to use Jira and will be able to adapt quickly to using it again.”

17. Explain how you handled a difficult situation in your previous role

An interviewer may ask this question to assess your problem-solving skills and how you handled a challenging situation. Use examples from previous work experiences where you faced a difficult situation, analyzed the issue and implemented solutions that resolved the problem.

Example: “In my last role as an e-commerce manager for a fashion retailer, I had to handle a customer complaint about a product they ordered online. The customer complained that the item was not what they expected when it arrived at their doorstep. After listening to the customer’s concerns, I asked them to send me photos of the item so I could review it myself.

After reviewing the photos, I noticed that the item was damaged during shipping. I contacted the warehouse team to confirm if there were any other items in stock with the same style and size. They confirmed that there were no more items available in stock, but we would be able to replace the damaged item with another one within two weeks. I informed the customer of our plan to replace the item and apologized for the inconvenience.”

18. Tell us about a goal you reached in your last position.

This question is a great way to show the interviewer that you are motivated and goal-oriented. When answering this question, it can be helpful to mention a specific goal and how you achieved it.

Example: “My last position was as an e-commerce manager for a large online retailer. My main goal there was to increase sales by 10% in one year. I started by analyzing our current customer base and identifying which customers were most likely to purchase from us again. Then, I created targeted marketing campaigns based on those demographics. After implementing these strategies, we saw a 15% increase in sales.”

19. How would you prioritize multiple tasks given to you by different people?

This question can help the interviewer assess your ability to work in a team and prioritize tasks. Use examples from previous experience to show how you would handle multiple projects at once.

Example: “In my last role, I was responsible for managing customer service issues while also handling sales inquiries. In this situation, I used a system of color-coded sticky notes on my computer screen to keep track of which customers were waiting for me to respond to their questions or concerns. This helped me ensure that all customers received timely responses.”

20. What are some things that make you happy at work?

Employers ask this question to see if you’re a positive person. They want someone who will be happy in their workplace and help create an enjoyable environment for everyone else. In your answer, share two or three things that make you happy at work. Try to focus on the interpersonal aspects of your job rather than the technical ones.

Example: “I love working with customers because I enjoy helping people. It makes me happy when I can solve a customer’s problem or answer their questions so they feel satisfied with their shopping experience. Another thing that makes me happy is being able to learn new things. At my last job, I was always looking for ways to improve myself as a salesperson. I would read books about selling techniques and watch videos online.”