Resume

Knowledge Manager Resume Example & Writing Guide

Use this Knowledge Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Knowledge managers work in an industry that’s growing at an incredible rate: knowledge management. As knowledge managers, they help companies develop, organize, share, and leverage their collective knowledge to create new products and services, improve existing offerings, or solve thorny business problems.

In this role, you’ll be tasked with identifying and documenting the knowledge workers within your organization have acquired over time. You’ll create systems to organize that knowledge and make it accessible to the people who need it most. And you’ll collaborate with subject matter experts to find ways to share that knowledge with customers, clients, and other stakeholders.

To land your next knowledge manager position, you’ll need a resume that showcases the value you bring to the table, along with tangible proof of your skills and experience. Follow these tips and resume example to write a knowledge manager resume that hiring managers will love.

Michael Garcia
New York City, NY | (123) 456-7891 | [email protected]
Summary

Data-driven knowledge manager with over 10 years of experience in developing and managing knowledge management systems. Proven ability to capture and store knowledge in an easily accessible format, making it available for use by employees across the organization. Experienced in implementing and leading KM initiatives from start to finish.

Education
Queens College, City University of New York Jun '10
M.S. in Library and Information Science
Queens College, City University of New York Jun '06
B.A. in English
Experience
Company A, Knowledge Manager Jan '17 – Current
  • Managed a team of 5 Knowledge Analysts to provide subject matter expertise on the company’s core products and services, including pricing, sales channels, marketing strategies, product features and benefits.
  • Provided training for new hires in knowledge management processes such as document control, versioning, search engine optimization (SEO), etc.
  • Developed content strategy for multiple websites with an emphasis on keyword research and SEO best practices.
  • Created e-learning modules that were used by over 1,000 employees across the organization to train on various topics related to our business offerings.
  • Led projects focused on improving internal collaboration through SharePoint Online/On Premise solutions and increasing employee engagement through gamification techniques within LMS platforms like Canvas or Blackboard Learn.
Company B, Knowledge Manager Jan '12 – Dec '16
  • Developed a knowledge management strategy to ensure that the most up-to-date information was available for all stakeholders
  • Created and maintained an internal wiki page to share best practices, tips and tricks with other employees
  • Managed a team of 10+ knowledge managers across multiple business units in different countries
  • Collaborated with subject matter experts on high-level projects requiring extensive research and analysis
  • Spearheaded the development of new products based on customer feedback through surveys and interviews
Company C, Research Assistant Jan '09 – Dec '11
  • Conducted extensive literature reviews to support research projects in the areas of psychology and neuroscience.
  • Designed and implemented research studies, including collecting and analyzing data.
  • Presented research findings at local and national conferences.
Certifications
  • Certified Knowledge Manager
  • Certified Information Professional
Skills

Industry Knowledge: Project Management, Data Analysis, Domain Expertise, Business Process Analysis, Business Strategy, Business Process Optimization
Technical Skills: Microsoft Project, Microsoft Access, Microsoft Office Suite, Business Objects, Crystal Reports
Soft Skills: Communication, Team Leadership, Business Analysis, Critical Thinking, Problem Solving

How to Write a Knowledge Manager Resume

Here’s how to write a knowledge manager resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to simply list your responsibilities and duties. But that’s not enough to make a strong impression. Instead, you should use your bullet points to demonstrate your key skills and qualifications. So rather than saying you “managed knowledge base,” you could say you “managed knowledge base to increase customer satisfaction by 15% in six months.”

The second bullet point paints a clear picture of what you did and the results of your work. It also provides a specific number to demonstrate your impact.

Related: What Is a Knowledge Manager? How to Become One

Identify and Include Relevant Keywords

When you apply for a knowledge manager role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. This software looks for specific terms related to the job, like “research” or “analytics” in order to determine whether your skills are a match. If you don’t have enough relevant keywords on your resume, the ATS might discard your application.

To increase your chances of being seen, make sure to include keywords throughout all sections of your resume. You can find some commonly used knowledge manager keywords below:

  • Knowledge Management
  • Information Management
  • Consulting
  • Strategic Consulting
  • Business Analysis
  • Stakeholder Management
  • Project Management
  • Business Process Improvement
  • Business Strategy
  • Software Development Life Cycle (SDLC)
  • Scrum
  • Agile Methodologies
  • Enterprise Software
  • Microsoft SQL Server
  • Requirements Analysis
  • Integration
  • Management Consulting
  • Data Analysis
  • Business Intelligence (BI)
  • Change Management
  • Performance Management
  • Team Leadership
  • Human Resources (HR)
  • Talent Management
  • Recruiting
  • Organizational Development
  • Coaching
  • Employee Engagement
  • Employee Relations
  • Performance Appraisal

Showcase Your Technical Skills

There are a number of programs and systems that knowledge managers use on a daily basis to store, track, and analyze information. Being proficient in the use of these programs and systems is essential to the job. Some of the most commonly used programs are Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite (Gmail, Docs, Drive, Calendar), and social media platforms like LinkedIn and Twitter. Additionally, knowledge managers need to be familiar with data mining, machine learning, and modeling.

So if you have experience with any of these programs or platforms, be sure to list them on your resume. And if you’re not familiar with them, now is the time to learn them!

Related: How Much Does a Knowledge Manager Make?

Remember The Basics

As you write your resume, it’s important to keep a few basic rules in mind.

Create Scannable Sections

There are a few things you can do to your resume to make it look more professional and easier to read. First, use a standard font type and size throughout the document. You should also left-align your text, use bullets instead of paragraphs to list your experiences, and keep your bullets to no more than two lines. Additionally, try to use a limited amount of formatting variation, and leave some white space on the page to make the document less overwhelming.

Be Concise

There is no set rule for how long your resume should be, but it’s generally best to keep it concise and to the point. For most people, a one-page resume is the ideal length, as it allows you to highlight your most relevant experience and skills. If you have more than 10 years of experience, you may need to go to two pages, but be selective about the information you include. Remember that the goal is to make a good first impression and quickly show an employer why you are a good fit for the job.

Check Your Work

Proofreading your resume is an important step in ensuring that it is effective and error-free. Spell checking is a must, as are punctuation and grammar checks. It is also helpful to have someone else proofread your resume for you, as they may catch mistakes that you have missed. Beware of easily confused words, and make sure that your tense is consistent throughout the resume.

Use a Summary

Most job seekers don’t put enough thought into their resume summary statements. These statements are a critical part of your resume, and they should be used to highlight your best skills and experiences, as well as your future goals. A well-written summary can help to quickly show a recruiter how you see your experience translating into the role you’re applying for. When creating your own, be sure to focus on your relevant skills, play up your best experiences, and explain what you’re hoping to do next. Keep it short and sweet, and make sure that your summary accurately represents you and your goals.

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