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Kohl’s Career and Employment Information

Kohl's employment information including career options, application information, company overview, and tips for getting hired by Kohl's.

Kohl’s is one of the largest department store chains in the United States with over 1,100 locations. The company offers a wide variety of merchandise, including apparel, shoes, and home goods. Kohl’s is also known for its competitive prices and generous coupons and discounts. Associates at Kohl’s are expected to provide excellent customer service and be able to work a flexible schedule. There are many opportunities for advancement within the company.

Kohl’s Employment Opportunities

Kohl’s offers a variety of careers for job seekers. You can search for what positions they currently have open from the Kohl’s Careers Page. Here are the descriptions of the three most common jobs Kohl’s hires for.

Sales Associate

Sales associates are responsible for generating sales by providing excellent customer service and maintaining a strong product knowledge. Sales associates may be responsible for handling customer inquiries, stocking shelves, conducting price checks, and processing payments. A high school diploma is typically required for this position, and some employers may prefer candidates with prior retail experience.


Cashiers are responsible for handling customer transactions at check-out. This includes scanning items, bagging merchandise, taking payments, and giving change. Cashiers may also be responsible for handling returns and answering customer questions. No formal education is required for this position, but cashiers must be able to accurately handle money and provide excellent customer service.

Customer Service Associate

Customer service associates are responsible for providing assistance and support to customers via phone, email, or social media. They may also be responsible for handling customer complaints and returns. Customer service associates need to have excellent customer service skills, as well as the ability to remain calm and professional when dealing with difficult customers. A high school diploma is typically required for this position, and some employers may prefer candidates with some customer service experience.

Kohl’s Hiring Process

The hiring process at Kohl’s is relatively straightforward and typically takes about a week to complete. The first step is to submit an online application, which is followed by a phone interview. If you are selected to move forward in the process, you will then be asked to come in for an in-person interview.

Overall, the interview process is not overly difficult, but it is important to be prepared to answer questions about your customer service and sales experience. The interviews are generally conducted by a panel of two or three people, and you will likely be asked to role-play a customer service scenario.

Once you have completed the interview process, the final step is to complete a background check. If everything goes well, you will then be offered a job and will be able to start working soon after.

Overall, the hiring process at Kohl’s is relatively quick and easy, and as long as you have some customer service or sales experience, you should have no problem getting through it.

Is Kohl’s a Good Company to Work For?

The company is flexible with scheduling, offers training for various positions, and provides employees with opportunities to advance within the company. Additionally, employees appreciate the support from management and coworkers. Although the pay may be low in some positions, employees generally find the work to be easy and enjoyable.

Kohl’s Employee Benefits

Kohl’s offers a variety of employee benefits, including health care, vacation, and retirement plans. The company also offers discounts on merchandise for employees.

Tips for Getting Hired

1. Showcase your customer service skills
Kohl’s is looking for individuals who are passionate about giving great customer service. Be sure to highlight your customer service experience on your resume and in your cover letter.

2. Demonstrate your ability to work a flexible schedule
Since Kohl’s stores are open seven days a week, the company needs employees who are able to work a flexible schedule. If you have previous experience working a flexible schedule, be sure to mention this on your application.

3. Be detail-oriented
In your interview, be sure to emphasize your attention to detail and how it has helped you succeed in your previous roles.

4. Emphasize your teamwork skills
Since Kohl’s associates are expected to work as part of a team, it is important to highlight your teamwork skills in your interview. Be sure to give examples of times when you have successfully worked with others to achieve a goal.


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