20 Lake Michigan Credit Union Interview Questions and Answers

Lake Michigan Credit Union is a not-for-profit, member-owned financial institution that has been serving the financial needs of its members for over 80 years. LMCU is one of the largest credit unions in Michigan, with over $5 billion in assets and more than 400,000 members.

If you’re applying for a job at LMCU, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of LMCU interview questions and answers to help you prepare for your interview.

Lake Michigan Credit Union Interview Process

The interview process at Lake Michigan Credit Union can vary depending on the position you are applying for. For entry-level positions, such as tellers and member service representatives, the process may include a video interview, phone interview, and in-person interview. For more senior positions, such as loan officers and program managers, the process may be more extensive and include multiple rounds of interviews. Overall, the interview process is professional and efficient, and candidates can expect to receive feedback in a timely manner.

1. Tell me about a time you had to deal with an angry customer and how did you handle it?

Lake Michigan Credit Union wants to know that you can handle difficult situations with customers. This question is an opportunity for you to show your problem-solving skills and ability to remain calm under pressure.

Example: “I once had a customer who was upset because they were having trouble accessing their account online. I listened carefully to what the customer was saying, asked questions to clarify the issue and then tried to fix it myself. Unfortunately, I couldn’t resolve the issue right away so I offered to call them back when I found out more information. The next day, I called the customer back and explained that there was a temporary outage in our system. They appreciated my honesty and patience.”

2. What is your experience working in a team environment?

Lake Michigan Credit Union is a community-based financial institution that offers products and services to its members. As such, it values teamwork and collaboration among employees. Your answer should show the interviewer your ability to work in a team setting. You can describe how you contribute to a team’s success and what makes you an effective teammate.

Example: “I have worked in a team environment for most of my career. I find that working as part of a team helps me achieve more than when I work alone. In my last role, I was part of a small team that included two other tellers and one customer service representative. We often collaborated on tasks like resolving customer issues or helping them with their banking needs. I enjoy collaborating with others because it allows us to share our knowledge and experience.”

3. If you were hired, what would be your approach as a Teller?

Interviewers ask this question to learn more about your customer service skills and how you would approach working with members. When answering, it can be helpful to mention a specific example of how you helped a member in the past.

Example: “I believe that as a Teller, my main goal is to help members feel comfortable when they come into the branch. I always make sure to greet them with a smile and offer assistance if needed. In my previous role, I had a member who was looking for a new checking account because their current one was closing. I spent time explaining all of our different accounts and helped them find one that fit their needs.”

4. How do you think you can contribute to the company?

Lake Michigan Credit Union is looking for employees who can make a positive impact on the company. When answering this question, it’s important to show that you’re passionate about your work and eager to learn new skills. You should highlight any relevant experience or skills that you have that will help you succeed in this role.

Example: “I am excited to join Lake Michigan Credit Union because I think my customer service skills are a great fit for this position. Throughout my career, I’ve worked with many different types of customers, which has helped me develop strategies for handling challenging situations. I also believe that my communication skills are an asset to this organization. I’m always willing to listen to others and provide helpful feedback.”

5. What qualities make a good bank teller?

Interviewers may ask this question to learn more about your qualifications as a teller. They want to know that you have the skills and abilities necessary for the job. In your answer, explain what makes a good bank teller and share some of your own qualities that make you a great candidate.

Example: “A good teller is someone who can multitask while remaining calm and friendly with customers. I am very organized and detail-oriented, which helps me keep track of transactions and customer information. I also enjoy working with people and helping them solve problems. As a teller, I would be happy to assist customers in any way I could.”

6. Are you comfortable handling money?

Lake Michigan Credit Union is a financial institution, so it’s important that you’re comfortable handling money. This question helps the interviewer determine if you have experience working with cash and checks. Use your answer to highlight any relevant skills or experiences you have in this area.

Example: “I’ve worked as a server for several years now, so I’m very comfortable handling money. In my previous position, I was responsible for counting out change and making sure customers had their correct change. I also deposited all of the tips from each shift into the bank at the end of every day. I enjoy being able to help people when they need assistance with their finances.”

7. Can you recall any times when you have gone above and beyond for a customer?

Lake Michigan Credit Union wants to know that you are willing to go the extra mile for their customers. This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to think of an example from your previous job or one that happened in school.

Example: “At my last job, I had a customer who was having trouble with his debit card. He called me multiple times about the issue, and each time I helped him figure out what was going on. After several calls, we determined that he needed a new card because his account number changed. I ordered him a new card right away so he could use it as soon as possible.”

8. Do you have any experience working with customers?

Lake Michigan Credit Union is a financial institution that offers services to its members. As such, it’s important for the credit union to hire tellers who are friendly and empathetic toward their customers. When answering this question, make sure you highlight your customer service skills and how they can benefit the credit union.

Example: “I have worked as a teller at my current job for two years now. In this role, I interact with many different types of people every day. Some days are more challenging than others, but I always try to remain positive and helpful. I find that being kind and understanding goes a long way when working with customers.”

9. What are some of the challenges that come with working at a credit union?

This question can help the interviewer get a better idea of your understanding of what it’s like to work at Lake Michigan Credit Union. Use this opportunity to show that you’re aware of the unique challenges credit unions face and how you would overcome them.

Example: “One challenge I’ve noticed with working at a credit union is that we don’t have as many resources as larger banks, so sometimes our customers may not receive the same level of service. However, I believe that by being more personable with my clients, I can make up for some of these shortcomings. For example, if a customer has a question about their account, I will take the time to explain things in detail rather than just referring them to someone else.”

10. Why do you want to work at Lake Michigan Credit Union?

This question can help the interviewer get to know you better and understand why you are a good fit for their organization. When answering this question, it can be helpful to mention something specific about the Lake Michigan Credit Union that interests you or what attracted you to apply for the position.

Example: “I applied for this role because I was impressed with your mission statement and values. I believe in helping others and providing excellent customer service, which is something I see as important to your credit union. I also really like how much you value teamwork and collaboration, which makes me feel like I would enjoy working here.”

11. Describe your sales style.

Lake Michigan Credit Union is a financial institution that offers products and services to its members. As such, it needs employees who can sell their products and services effectively. Your sales style will determine how you interact with customers and what type of customer service skills you have. When answering this question, describe your approach to selling and the strategies you use to help customers make decisions about their finances.

Example: “I believe in treating my customers like friends. I try to get to know them on a personal level so they feel comfortable asking me questions or expressing concerns. I also find that by listening carefully to their needs, I can offer solutions that are tailored specifically to them. This helps build trust between us and makes them more likely to buy from me.”

12. Would you be able to work independently or on a team?

Lake Michigan Credit Union wants to know that you can work independently when necessary, but also enjoy working in a team environment. This question helps the interviewer determine how well you will fit into their organization and whether your skills match what they are looking for. In your answer, try to show that you have both of these qualities and explain why.

Example: “I am comfortable working on my own as well as with others. I find that I learn new things from my coworkers and it’s nice to be able to bounce ideas off them. However, I do understand that sometimes it is more efficient to work alone. I am very self-motivated and always strive to get my work done.”

13. Have you ever been in a situation where you had to resolve conflict between team members?

Lake Michigan Credit Union wants to know that you can work well with others and resolve conflict when it arises. Use your answer to highlight your interpersonal skills, ability to communicate effectively and problem-solving abilities.

Example: “I have been in a situation where two team members were not getting along. I met with both of them separately to get their perspectives on the issue. After hearing each person’s side, I realized they had different expectations for how the project should be completed. I scheduled another meeting with all three of us present so we could discuss the best way to complete the project. We came up with a compromise that satisfied everyone.”

14. Give us an example of a time when you went out of your way to help a co-worker.

Lake Michigan Credit Union wants to know that you’re a team player and will work with your colleagues. This question is an opportunity for you to show how you can be helpful, friendly and supportive of others.

Example: “At my previous job, I had a colleague who was struggling to meet her sales goals. She asked me if I could help her understand the best way to sell our products to customers. I spent some time going over different strategies with her and helped her develop a plan to increase her sales. By helping her, she was able to reach her goals and even exceed them.”

15. How do you keep up with the latest trends in technology?

Lake Michigan Credit Union wants to know that you’re up-to-date on the latest technology trends. This is because they want their employees to be able to provide customers with the best possible service. When answering this question, it’s important to show your interest in learning about new technologies and how they can benefit the company.

Example: “I am always looking for ways to improve my customer service skills. I have taken several online courses on improving customer service and communication. In addition, I read blogs and articles from experts in the field of customer service. I also subscribe to newsletters from companies that are leaders in the industry.”

16. We expect our Member Service Representatives to be able to use multiple computer programs. Do you have any experience using multiple programs at once?

Lake Michigan Credit Union wants to ensure that their employees are able to use multiple computer programs at once. This is a necessary skill for the job, so they ask this question to make sure you have the ability to do so. If you don’t have experience using multiple programs at once, explain what other skills you have that would help you learn how to do it.

Example: “I’ve never had to use multiple computer programs at once, but I am very comfortable with computers and technology in general. I’m confident that if you taught me how to use multiple programs, I could quickly pick up on the process.”

17. How well do you work under pressure?

Lake Michigan Credit Union is a large financial institution that offers many services to its members. The interviewer wants to know how you will handle the pressure of working in such an environment and if you can perform well under stress. Use examples from your previous experience to show that you are capable of handling high-pressure situations.

Example: “I have worked for Lake Michigan Credit Union’s competitor for five years, so I am familiar with the work environment here. In my current role, I often have multiple tasks to complete at once. This has helped me develop my time management skills and learn how to prioritize my work. When faced with stressful situations, I take a deep breath and focus on one task at a time. By breaking down each task into smaller steps, I find it easier to stay calm and focused.”

18. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what your strengths are so that you can use them on the job and how you plan to improve any weaknesses. When answering this question, be sure to focus on your strengths and avoid talking about your weaknesses too much.

Example: “My greatest strength is my ability to work well with others. I am always willing to help anyone who needs it, and I have excellent communication skills. My weakness is that sometimes I get overwhelmed by large projects. To overcome this, I make a to-do list every day and prioritize tasks based on urgency.”

19. What kind of tools do you use to organize your day?

Lake Michigan Credit Union may ask this question to learn more about your organizational skills. This is because the credit union’s employees need to be able to manage their time well and prioritize tasks effectively. To answer this question, you can describe a few tools that help you stay organized. You could also mention any other methods you use to keep track of your schedule.

Example: “I use my calendar app on my phone to organize my day. I color-code each appointment or task so I know what kind of work it is. For example, I might mark an event as blue and a meeting as green. I also use reminders in my calendar to make sure I don’t forget anything. Another tool I use is Google Drive. I create folders for different projects and then upload important documents into them.”

20. What type of leadership style do you prefer?

Lake Michigan Credit Union is looking for a leader who can inspire and motivate their team. Your answer to this question will show the hiring manager how you would lead your new team members. To answer this question, think about which leadership style you prefer in your current role. Consider what has been successful for you in the past.

Example: “I have found that I am most comfortable with a democratic leadership style. In my last position, I was promoted to assistant manager after only six months on the job. My manager left unexpectedly, so I took over as acting manager until they hired someone new. I found that delegating tasks to my team members helped us all get more work done. It also gave me time to focus on other important projects.”