17 Lash Technician Interview Questions and Answers

Lash technicians apply and maintain semi-permanent lash extensions for clients. The job requires a delicate touch, as lash extensions are applied one by one to each natural lash. Lash technicians must have a steady hand and be able to work quickly and efficiently.

In order to become a lash technician, you must complete a lash certification course. Once you have your certification, you can start applying for jobs. Many lash technicians work in salons, but some may also work in spas or as mobile technicians.

If you’re interviewing for a lash technician job, you can expect to be asked a mix of general and specific questions about your experience, skills, and training. This guide includes a list of common lash technician interview questions and sample answers to help you prepare for your interview.

Are you familiar with the anatomy of the eye?

The interviewer may ask this question to assess your knowledge of the eye and how it relates to lash application. This is an important skill because you must be able to apply lashes in a way that doesn’t damage the client’s eyes. In your answer, try to explain what you know about the anatomy of the eye and why it’s important for lash technicians to understand this information.

Example: “Yes, I am very familiar with the anatomy of the eye. As someone who has worked as a lash technician for several years now, I’ve learned that it’s essential to understand the eye so I can properly apply lashes without damaging my clients’ vision or their natural lashes. For example, if I don’t know where the tear ducts are located, I could accidentally pull out a client’s natural lashes when applying false ones.”

What are some of the most important safety precautions you take when applying lashes?

Employers want to make sure you’re following all safety regulations when applying lashes. They may ask this question to see if you have the proper training and certification for working with clients’ eyes. In your answer, explain what steps you take to ensure your client’s comfort and safety during each appointment.

Example: “I always start by sanitizing my workstation and tools before I begin an application. This helps me avoid any contamination that could lead to a client getting an eye infection or other health issue. I also wear gloves at all times while working on a client so I don’t transfer bacteria from my hands to their face. Finally, I never apply more than one set of lashes per appointment because it can be unsafe to do so.”

How would you handle a client who is unhappy with their lash application?

This question can help interviewers understand how you handle conflict and criticism. It’s important to be honest in your answer, but also show that you’re willing to learn from mistakes and make improvements.

Example: “I would first ask the client what they didn’t like about their lashes. If it was something I could fix with a touch-up, I would do so immediately. If not, I would offer them a discount on another service or a full refund. In either case, I would apologize for any inconvenience and ensure the client felt comfortable returning.”

What is your experience with using lash adhesives?

This question can help the interviewer determine your experience with a specific skill that is important for this role. Use your answer to highlight any skills you have and how they relate to working as a lash technician.

Example: “I’ve used several different types of adhesives in my previous roles, including medical-grade adhesives that are safe for use on the eyes. I also understand the importance of using an adhesive that’s compatible with the type of lashes being applied. For example, some adhesives work better with synthetic lashes than others.”

Provide an example of a time when you provided exceptional customer service to a client.

Customer service is an important part of the job, and employers want to know that you can provide exceptional customer service. When answering this question, it’s important to highlight your interpersonal skills and how they helped you connect with a client.

Example: “I had a client who was very nervous about getting her lashes done for the first time. She told me she was worried about looking like a clown or having them fall off. I assured her that we would take our time and do everything we could to make sure she felt comfortable. Throughout the process, I made sure to explain what I was doing so she knew exactly what was happening. After the appointment, she said she loved her new look and thanked me for making her feel at ease.”

If a client has sensitive eyes, how would you adjust your lash application process?

This question can help the interviewer understand how you would adjust your process to ensure a client’s comfort. You can answer this question by describing what you would do differently and why it is important to take clients’ needs into account when performing your job duties.

Example: “I have worked with clients who have sensitive eyes before, so I know that they may need me to be more careful during their lash application. For example, if a client has sensitive eyes, I will make sure not to get any adhesive near their eyelids or under their bottom lashes. This helps them feel more comfortable while getting their lashes done.”

What would you do if you opened a new box of lashes and they looked damaged?

This question can help the interviewer understand how you handle unexpected situations. Your answer should show that you have good problem-solving skills and are able to adapt quickly when faced with a challenge.

Example: “If I opened a box of lashes and they looked damaged, I would immediately contact my manager or supervisor so we could decide what to do next. Depending on the situation, I might try to salvage them by trimming off any loose pieces or using tweezers to remove any stray hairs. If there was no way to fix the lashes, I would call the company’s customer service department to see if they had another set available for me to use.”

How well can you see and work with both eyes closed?

This question is a test of your hand-eye coordination and depth perception. It also shows the interviewer how you react to unexpected situations. Your answer should show that you can work with both eyes closed, but it’s important to mention that you will always keep one eye open when working on clients.

Example: “I have worked in this position for five years now, so I am very comfortable with my job. However, if I ever need to close an eye while working, I make sure to keep the other one open. This way, I can still see what I’m doing and avoid any accidents.”

Do you have experience working with lash extensions?

This question can help the interviewer determine your experience level and how much training you might need. If you have no experience, you can talk about what you would do if a client had an issue with their extensions. If you do have experience, you can discuss some of the challenges you’ve faced working with lash extensions.

Example: “I haven’t worked with lash extensions before, but I am eager to learn more about them. In my previous position, I learned how to apply individual lashes for clients who wanted fuller-looking eyelashes without having to wear mascara every day. I think that learning how to work with lash extensions will be beneficial because it will allow me to offer more services to my clients.”

When applying lashes, do you prefer to work one eye at a time or both eyes simultaneously?

This question can help the interviewer determine your level of experience and skill as a lash technician. If you have previous experience, share what you prefer to do when applying lashes. If this is your first time working with clients, explain that you are willing to learn either method.

Example: “I find it easier to work on one eye at a time because I can focus more on each individual lash application. However, if my client prefers both eyes simultaneously, I am happy to accommodate them.”

We want to ensure our clients feel comfortable and relaxed during their appointment. How would you help a client relax?

The interviewer may ask this question to assess your interpersonal skills and ability to create a relaxing environment for clients. In your answer, demonstrate how you would use your communication skills to help the client feel comfortable during their appointment.

Example: “I always make sure to greet my clients with a smile and introduce myself before they get settled in the chair. I also try to speak at a calm pace so that I don’t rush through any of the information I’m sharing with them. If I notice that a client is nervous or anxious about their appointment, I will take extra time to explain each step of the process to them and answer any questions they have.”

Describe your lash application process from start to finish.

This question is a great way to see how you apply your skills and techniques in the workplace. Your answer should include all of the steps involved in applying lashes, including any tools or products you use.

Example: “I start by making sure my client’s natural lashes are clean and free of makeup. Then I measure their natural lash length and width to make sure I have the right size extensions for them. Next, I prep the eyelids with a gentle cleanser and then apply a thin layer of adhesive to each set of lashes. After that, I place the false lashes on top of the natural ones and press down gently to secure them. Finally, I remove the protective strip from the bottom of the lashes and apply mascara.”

What makes you stand out from other lash technicians?

Employers ask this question to learn more about your skills and experience as a lash technician. They want to know what makes you unique from other candidates, so it’s important to highlight any special training or certifications you have. You can also mention any personal traits that make you an excellent candidate for the job.

Example: “I am passionate about my work and always strive to give clients the best service possible. I’m also very detail-oriented, which is why I take pride in my work and ensure every client leaves with beautiful lashes. Another thing that sets me apart from other lash technicians is my certification in microblading. This skill allows me to create natural-looking eyebrows, which is something many of my clients request.”

Which false eyelashes do you prefer to use and why?

This question can help the interviewer determine your level of experience and expertise. It also helps them understand what you value in a false eyelash product. When answering this question, it can be helpful to mention specific features that make these products appealing to you.

Example: “I prefer using individual lashes because they are more natural-looking than strip lashes. I find that clients appreciate the look of individual lashes as well. They’re easier to apply, so my clients don’t have to worry about me making mistakes with their application. Individual lashes also last longer than strip lashes, which is another benefit for both my clients and myself.”

What do you think is the most important aspect of customer service?

Customer service is an important part of the job, and employers ask this question to make sure you understand that. They want someone who can provide excellent customer service while also being friendly and helpful. In your answer, explain what you think makes for good customer service and how you would apply those skills in this role.

Example: “I believe the most important aspect of customer service is making sure customers are happy with their experience. I am always polite and respectful when speaking with them, and I do my best to ensure they feel comfortable and know exactly what to expect during their appointment. I also try to be as informative as possible so they know what products we use and why.”

How often do you recommend clients come in for a refill?

This question can help the interviewer determine how often you schedule appointments for clients. They may want to know that you are organized and able to manage your client’s schedules effectively. In your answer, try to explain why you recommend this frequency and highlight any scheduling software or apps you use to keep track of your clients’ appointments.

Example: “I typically recommend my clients come in every two to three weeks for a refill. This allows me enough time to ensure their lashes look healthy and full without over-filling them. I also use an app called Timely to organize all of my client’s appointments so they can see when they need to come back in for a fill.”

There is a new trend in false eyelashes that you’re not familiar with. How would you research and learn about it?

This question is a great way to test your ability to learn new things and adapt quickly. It also shows the interviewer that you’re willing to put in extra effort when needed. In your answer, explain how you would research this trend and what steps you would take to implement it into your work.

Example: “I am always open to learning about new trends in false eyelashes. I would first do some online research to see if there are any articles or videos on the topic. If not, I would ask my coworkers who have more experience with the industry for their advice. After researching, I would try out the style myself before applying it to clients. This helps me understand the technique better and gives me an opportunity to practice.”