Lead Customer Service Representative Resume Example & Writing Guide
Use this Lead Customer Service Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Customer service is one of the most highly sought-after job titles out there. It’s a field that offers plenty of opportunities for growth and advancement, so it’s a great place to start if you’re just beginning your career.
If you’re ready to land your dream customer service job, you’ll need a resume that showcases all your relevant experience and skills. Here are some tips and an example to help you write yours.
How to Write a Lead Customer Service Representative Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to include specific details about your experience. So rather than saying you “provided customer service,” you could say that you “provided customer service for 20+ customers daily via phone, email, and social media, resolving issues and answering questions to achieve a 97% customer satisfaction rate.”
The second bullet point is much stronger because it provides specific numbers and details about what you did and the results of your work.
Identify and Include Relevant Keywords
When you submit your resume for a lead customer service representative role, it’s likely that it will go through an applicant tracking system (ATS). This software is designed to search for certain keywords in order to determine whether or not you’re a fit for the job. If your resume doesn’t include enough of the right terms, your application might not make it past the initial screening process.
One way to make sure your application makes it past the ATS is to include relevant keywords throughout all the sections of your resume. You can find a list of common lead customer service representative keywords below:
- Customer Service
- Teamwork
- Time Management
- Sales
- Customer Satisfaction
- Customer Experience
- Communication
- Microsoft Access
- Customer Relationship Management (CRM)
- Social Media
- Leadership
- Research
- Organization Skills
- Critical Thinking
- Sales Management
- Problem Solving
- Interpersonal Skills
- Data Entry
- Phone Etiquette
- Banking
- Credit
- Loans
- Retail Banking
- Credit Analysis
- Commercial Banking
- Mortgage Lending
- Portfolio Management
- Loan Origination
- Financial Analysis
- Treasury
Showcase Your Technical Skills
As a lead customer service representative, you will need to be proficient in a variety of software programs and systems in order to effectively do your job. These might include customer relationship management (CRM) software, live chat software, and help desk software. Additionally, you will need to be familiar with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Gmail, Docs, Drive, Calendar). Being able to list your level of expertise in each of these areas will show that you’re a valuable asset to any company.