Legal Intake Specialist Resume Example & Writing Guide

Use this Legal Intake Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As an attorney or aspiring attorney, you’re probably accustomed to getting your hands dirty. You’re comfortable writing letters, researching precedents, and drafting contracts. You’re also probably familiar with the ins and outs of the legal industry and have a solid understanding of the legal field as a whole.

If you’re looking for a way to break into a new career or advance your existing one, consider becoming a legal intake specialist. This role involves managing the initial intake of new clients and their cases. You’ll be tasked with screening calls and emails from prospective clients to determine whether they have a legitimate case or whether they should be directed elsewhere. And you’ll be responsible for keeping track of all the details that come along with each new case.

To land your dream job as a legal intake specialist, it’s important to have a resume that showcases your relevant experience and skills. Here are tips to follow plus an example to look at when writing your own resume.

David Moore
New York City, NY | (123) 456-7891 | [email protected]

Driven legal intake specialist with more than 10 years of experience in the legal field. Proven ability to manage high-volume caseloads, quickly assess legal issues, and provide exceptional customer service. Seeking a challenging position in a growing law firm.

Borough of Manhattan Community College Jun '09
A.A.S. in Business Administration
Company A, Legal Intake Specialist Jan '17 – Current
  • Managed incoming calls and emails from clients, attorneys, courts, and other sources to determine the nature of each inquiry.
  • Drafted legal documents such as complaints, motions, subpoenas, discovery requests/responses, etc., for attorneys’ review and signature.
  • Assisted with document preparation by reviewing drafts for accuracy and completeness prior to finalization.
  • Maintained a current knowledge of all applicable laws pertaining to civil rights violations within the jurisdiction served by the office in which you work.
  • Provided general support to attorneys through research on various topics related to pending cases or issues that arise during litigation process.
Company B, Legal Intake Specialist Jan '12 – Dec '16
  • Created a database of all clients and their case information, which included client demographics, contact information, legal issue(s), and status
  • Provided general counseling on issues such as landlord/tenant disputes, divorce proceedings, child custody cases, and bankruptcy filings
  • Assisted in the development of new policies for improved customer service practices within the company’s legal department
  • Conducted research to determine if claims were covered by insurance or not; referred non-covered claims to charity organizations when appropriate
  • Answered incoming calls from customers with questions about coverage and policy details; resolved 80% of inquiries over the phone
Company C, Legal Assistant Jan '09 – Dec '11
  • Processed incoming and outgoing mail for the company President, managed e-filing of legal documents with state agencies, organized and maintained confidential files pertaining to litigation matters.
  • Provided support in a general clerical capacity including maintaining calendars, scheduling meetings, preparing correspondence and memorandums, creating spreadsheets and performing research on specific issues or topics as requested by attorneys.
  • Obtained background information from clients regarding case details and possible witnesses/expert witness testimony through phone interviews and personal visits at client locations within assigned counties.
  • Paralegal Certificate
  • Certified Legal Assistant
  • Certified Legal Secretary

Industry Knowledge: Legal Terminology, Legal Research, Fact Checking, Legal Ethics, Legal Writing, Legal Interviewing, Legal Data Entry, Legal Transcription
Technical Skills: Microsoft Office Suite, Legal Databases, Legal Citation Management Systems, Legal Document Management Systems, Legal Management Systems
Soft Skills: Communication, Teamwork, Leadership, Time Management, Critical Thinking, Problem Solving

How to Write a Legal Intake Specialist Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing your resume bullet points, it can be tempting to just list your responsibilities and duties. But that’s not going to make a strong impression on recruiters. Instead, you should use your bullet points to demonstrate your value by using specific examples and numbers.

For example, rather than saying you “conducted research on legal cases,” you could say you “conducted research on 100+ legal cases for top-tier law firm, resulting in 95% accuracy rate.”

Notice how the second bullet point is more specific and provides more detail about what you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a legal intake specialist role, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. This program looks for specific terms related to the job, like “document review” or “evidence” in order to determine whether your skills are a match. If you don’t have enough of the right keywords on your resume, the ATS might discard your application.

To increase your chances of getting an interview, make sure to include keywords throughout all sections of your resume. You can find a list of common legal intake specialist keywords below:

  • Legal Advice
  • Legal Research
  • Legal Writing
  • Legal Document Preparation
  • Litigation
  • Family Law
  • Westlaw
  • Civil Litigation
  • Paralegals
  • Criminal Law
  • Personal Injury Law
  • Document Drafting
  • Law
  • Customer Service
  • LexisNexis
  • Corporate Law
  • Data Entry
  • Time Management
  • Dispute Resolution
  • Case Management
  • Problem Solving
  • Public Speaking
  • Microsoft Access
  • Teamwork
  • Community Outreach
  • Community Development
  • Nonprofit Organizations
  • Communication
  • Social Media
  • Legal Intake

Showcase Your Technical Skills

As a legal intake specialist, you will need to be proficient in the use of technology in order to effectively do your job. This includes being familiar with legal research databases, case management software, and Microsoft Office Suite. You should also have experience with specific programs like Westlaw and LexisNexis. Being able to list your level of expertise in each area will show that you’re a valuable asset to any law firm.


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