20 Lumen Interview Questions and Answers

Lumen is a American technology company headquartered in Bellevue, Washington. The company offers a fiber-optic network and related services to business and residential customers in the United States.

If you’re interviewing for a job at Lumen, you can expect to be asked questions about your qualifications, work history, and availability. You may also be asked questions about your knowledge of fiber-optic networks and related technologies. To help you prepare, we’ve gathered a list of sample Lumen interview questions and answers.

Lumen Interview Process

The interview process at Lumen can vary depending on the position you are applying for. For intern and entry-level positions, the process usually consists of a video interview and a game challenge. The questions in the video interview are typically behavioral-based, and the games are designed to test your problem-solving skills. For more senior positions, the process may involve multiple interviews with different vice presidents, followed by a final decision. Some applicants have reported feeling “interview fatigue” after going through the process, as it can be quite lengthy.

1. Why do you want to work at Lumen?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about Lumen that interests you or what drew you to apply for the position.

Example: “I want to work at Lumen because I am passionate about helping people find solutions to their problems. In my last role as a web developer, I worked with many clients who were looking for ways to improve their websites. I enjoyed being able to use my skills to create new features on websites that helped businesses grow.”

2. What are your career goals and how will this position help you achieve them?

This question is a great way for employers to learn more about your career goals and how this position will help you achieve them. When answering this question, it can be helpful to discuss what your long-term career goals are and how the role you’re interviewing for fits into those plans.

Example: “My goal is to become an architect in five years. I know that working at this company would give me valuable experience designing websites with Lumen. This would allow me to gain the skills I need to eventually work as an architect.”

3. Which programming languages are you most familiar with?

This question is a great way to see how much experience you have with the programming language used by the company. If you are interviewing for a position that requires you to work in Lumen, it’s likely that they will want someone who has prior experience working in this language.

If you don’t have any prior experience working in Lumen, consider researching some of its features and functions before your interview so you can discuss them confidently. You may also be asked about other languages during the course of the interview.

Example: “I am most familiar with PHP because I worked as an intern at a web development firm where we primarily used PHP. However, I have also done some research on Lumen, which looks like a very similar language. I think my familiarity with PHP would make it easy for me to learn Lumen if hired here.”

4. How would you improve our current software?

This question is a great way to test your problem-solving skills and ability to think critically. It also allows you to showcase your knowledge of the company’s software, which can be beneficial if you’re interviewing for a position that requires you to use it regularly.

Example: “I would start by analyzing how the current system works and what its strengths and weaknesses are. Then I’d create a list of all the things I could improve about it. After that, I’d prioritize the list based on what was most important to fix first. Finally, I’d implement my solutions one at a time until they were all complete.”

5. Tell me about a time when you had to make an important decision without consulting your manager.

This question can help the interviewer understand your decision-making skills and how you use them to solve problems. Use examples from your past that highlight your critical thinking, problem-solving and communication skills.

Example: “In my last role as a web developer, I was tasked with creating an online application for a client who needed it within two weeks. The client wanted some specific features in the app, which meant I had to work overtime to meet the deadline. My manager approved of me working extra hours, but I still felt like I should do everything I could to get the project done on time. So, I stayed late every night for five days straight until the project was complete.”

6. What is the last book you read?

This question is a great way to see what interests you have outside of work. It also shows the interviewer that you are an active learner and enjoy expanding your knowledge. When answering this question, it can be helpful to mention something about the book that helped you in your career or life.

Example: “The last book I read was The Four Agreements by Don Miguel Ruiz. This book talks about how we should live our lives with respect for ourselves and others. It’s a simple concept but one that I think everyone could benefit from. In my current role as a web developer, I try to keep these ideas in mind when creating websites.”

7. If we were to hire you, what type of projects would you like to be working on?

This question is a great way to see if you are a good fit for the company. It also allows you to show your knowledge of the company and what they do. When answering this question, try to think about what type of projects you would enjoy working on. Try to find some that match up with the ones the company has worked on in the past or is currently working on.

Example: “I have always been interested in e-commerce websites. I love how there are so many different aspects to them. If I were hired here, I would be thrilled to work on an e-commerce website project. I feel like my skills would really benefit such a project.”

8. Do you have experience managing teams?

This question can help the interviewer determine if you have experience working with a team and how well you collaborate. If you don’t have direct management experience, consider describing your leadership skills or any other experiences that helped you work as part of a team.

Example: “I’ve worked in my current role for three years now, but I also had an internship where I was one of two developers on the team. We were both responsible for creating new features and fixing bugs. This experience taught me how to communicate effectively with others and delegate tasks so we could meet our deadlines.”

9. Describe a time where you had a conflict with a coworker or manager. How did you handle it?

When answering this question, it can be helpful to think of a time when you had a conflict with someone in your previous job and how you handled the situation. This can show an employer that you are willing to work through conflicts and learn from them.

Example: “In my last position as a web developer, I was working on a project where we were creating a new website for a client. My coworker and I disagreed about what type of coding language would be best for the project. We both presented our ideas to our manager, who ultimately decided to use my coworker’s idea because she felt like it would be easier for the client to understand.”

10. Where do you see yourself in 5 years?

This question is a common one in interviews. It allows the interviewer to see if you have career goals and aspirations beyond this job. Your answer should include your professional goals, but also personal ones. You can mention that you would like to be working for their company in 5 years.

Example: “I hope to still be working as a developer in five years. I am passionate about my work and love learning new things. In five years, I would like to be working at this company. I think it’s an innovative place with great opportunities for growth. I would like to continue developing my skills and become a senior developer.”

11. Have you ever been responsible for meeting client deadlines?

This question can help the interviewer understand your ability to meet deadlines and how you prioritize tasks. Use examples from previous work experience where you met client expectations or goals for projects.

Example: “In my last role, I was responsible for meeting a client’s deadline for an annual report. The company had just acquired another business, so we needed to compile all of the information into one document that could be easily understood by executives. We were also tasked with creating a digital version of the report for shareholders. I worked closely with my team to create a timeline for each task, and we successfully completed the project on time.”

12. Can you describe some of your past experiences that made you feel proud?

This question is a great way to learn more about the candidate’s personality and values. It can also help you understand what motivates them in their work. When answering this question, it can be helpful to describe an experience that relates directly to the job you’re applying for.

Example: “In my last role as a web developer, I was tasked with creating a new website for a client who wanted to sell handmade jewelry online. The client had very specific ideas of how they wanted their site to look, but she didn’t have any coding knowledge. So, I worked closely with her to create a website that met all of her needs while still being easy to navigate for customers.”

13. When was the last time you worked in a team environment?

This question is a great way to learn more about your potential colleague’s teamwork skills. Teamwork is an essential skill for any developer, and the interviewer wants to make sure you have experience working with others. Your answer should include what made that team successful and how you contributed to it.

Example: “I’ve worked in teams throughout my career as a software engineer. I find that working in a team environment helps me stay motivated and focused on the project at hand. In my last position, I was part of a five-person development team. We all had different strengths, which helped us complete projects faster than if we were solo developers. My teammates and I also shared our knowledge and resources so we could help each other out when needed.”

14. What does customer service mean to you?

This question is a great way to see how you can apply your customer service skills in the workplace. When answering this question, it’s important to show that you value customers and their needs. You should also demonstrate that you are willing to go above and beyond for customers.

Example: “Customer service means making sure that I am always providing my best work. It means being available to help customers with any questions they may have about our products or services. It means going out of my way to make sure that every customer has an excellent experience when working with us.”

15. Describe a difficult situation you’ve encountered while dealing with customers. How did you resolve it?

This question can help the interviewer determine how you handle conflict and whether you have any experience working with customers. Use your answer to highlight your problem-solving skills, communication abilities and ability to work under pressure.

Example: “I once had a customer who was upset because they didn’t receive their order on time. I apologized for the inconvenience and offered them a discount on their next purchase as an apology. The customer accepted my offer and seemed satisfied. In situations like this, it’s important to remain calm and professional so that you can resolve the issue quickly.”

16. What skills do you think you need to develop to grow in your career?

This question is a great way to show your potential employer that you are committed to growing as an individual and professional. When answering this question, it can be beneficial to mention skills or knowledge that will help you succeed in the role.

Example: “I think I need to develop my database management skills. While I have experience with SQL, I would like to learn more about how to use MySQL for large-scale projects. This skill could also benefit me when working on future projects at this company.”

17. How would you respond if a customer called in complaining about a product malfunction?

This question can help the interviewer assess your customer service skills. It’s important to be empathetic and helpful when answering this question, as it shows you’re willing to go above and beyond for customers.

Example: “I would first apologize to the customer for their experience and ask them what happened with the product. I’d then try to troubleshoot the problem with them over the phone if possible. If not, I’d offer to send a replacement or refund immediately. I’d also make sure they were satisfied with the solution before ending the call.”

18. Are you comfortable traveling up to 50% of the time?

This question is a good way to determine if the job will require you to travel. If you are not comfortable with this, it’s important to let the interviewer know so they can understand your reasoning and decide whether or not you’re the right fit for the position.

Example: “I am very comfortable traveling up to 50% of the time. I have been working in my current role for two years now, and I’ve traveled to different states multiple times. I enjoy meeting new people and learning about their experiences.”

19. Tell us about a time when you successfully managed a project from start to finish.

This question is a great way to show your ability to work independently and manage multiple tasks. When answering this question, it can be helpful to highlight the skills you used in the process of completing the project.

Example: “In my last role as a web developer, I was tasked with creating an online store for a client’s business. The website needed to have several different features that would allow customers to browse products, place orders and check out. I started by researching what types of websites were most effective for businesses like my client’s. Then, I created wireframes for each page of the website and discussed them with the client to make sure they were happy with the layout. After that, I began coding the website using Lumen.”

20. What do you know about fiber optic technology?

This question is a great way to test your knowledge of the fiber optic technology that powers Lumen. Fiber optics are used in many different industries, so it’s important for you to have some experience with them before applying for this role.

Example: “Fiber optics are thin strands of glass or plastic that transmit light signals through pulses of light. They’re often used in telecommunications because they can carry information over long distances without losing quality. I’ve worked with fiber optics in my last two roles as an IT professional, and I find them to be very useful when working on projects that require communication between multiple locations.”