20 Lyra Health Interview Questions and Answers

Lyra Health is a mental health startup that provides an online platform for people to find and book appointments with therapists. The company was founded in 2013 and is headquartered in San Mateo, California.

If you’re interviewing for a job at Lyra Health, you can expect to be asked questions about your qualifications, work history, and availability. You may also be asked questions about your knowledge of mental health and your thoughts on the role of therapy in treating mental illness. To help you prepare, we’ve gathered a list of sample Lyra Health interview questions and answers.

Lyra Health Interview Process

The interview process at Lyra Health is thorough and includes several steps. Initial screening is done by a recruiter, followed by an opportunity to demonstrate coaching skills. The final stage of the process is an interview with the division head. The process is lengthy, but this ensures that only the best candidates are hired.

1. How would you handle a patient who is not responding to your treatment?

This question can help interviewers understand how you respond to challenges and use your problem-solving skills. When answering, it can be helpful to describe a specific situation in which you helped a patient overcome an obstacle or challenge.

Example: “When I was working as a nurse practitioner at a community clinic, I had a patient who came in for their annual checkup but refused to take their medication. They said they didn’t want to continue taking the medicine because of the side effects. I explained that if they stopped taking the medication, they would likely experience some negative health consequences. However, they still refused to take the medication.

I decided to meet with them one more time to discuss the importance of continuing treatment. After our meeting, they agreed to start taking the medication again. A few months later, they returned for another checkup and told me they were feeling great.”

2. What are some of the challenges that you think therapists face today?

Lyra Health is a company that focuses on helping therapists succeed. This question helps the interviewer determine if you understand what challenges therapists face and how you can help them overcome those challenges. Use your answer to show that you care about the mental health professionals who work for Lyra Health and want to make their jobs easier.

Example: “Therapists are some of the most important people in our society, but they often don’t get paid as much as other medical professionals. I think it’s important to find ways to reward these individuals for all of their hard work. In my last role, we started offering bonuses to therapists who referred new clients to our practice. We also implemented a referral program where existing clients could earn rewards for referring friends or family members.”

3. What do you know about Lyra Health and our mission?

Lyra Health is a healthcare startup that aims to make the industry more efficient and affordable. The company has developed an innovative technology that allows patients to access their medical records from any device, which helps them manage their health better. Lyra Health also offers telemedicine services at lower costs than traditional methods.

The interviewer may ask this question to see if you have researched the company before your interview. In your answer, try to show that you are familiar with Lyra Health’s mission and values. You can also mention what attracted you to the company.

Example: “I am passionate about making healthcare accessible to everyone. I believe in Lyra Health’s mission of improving patient care while reducing costs. I was impressed by how Lyra Health uses its technology to improve people’s lives. I think my skills as a nurse will be useful for the company.”

4. Tell me about a time when you were working on a team project and there was conflict, how did you handle it?

Lyra Health is a company that values teamwork and collaboration. This question helps employers understand how you handle conflict in the workplace, which can be an important skill to have when working with others on projects or tasks.

Example: “In my last position as a nurse practitioner, I was working with another nurse practitioner who had different ideas about patient care than I did. We disagreed on several occasions, but we were able to find common ground by talking through our disagreements and finding solutions that worked for both of us. In the end, we were able to provide better care for patients because we learned from each other.”

5. Do you have any experience in mental health coaching?

Lyra Health is a mental health coaching platform, so the interviewer may ask this question to see if you have any experience in this field. If you do, share your previous experience and how it relates to Lyra Health’s mission. If you don’t have experience in mental health coaching, you can talk about your interest in the subject or other relevant skills that relate to working with clients.

Example: “I’ve worked as a life coach for five years now, and I love helping people find their purpose and overcome challenges. In my last position, I helped clients who were struggling with anxiety, depression and other mental illnesses. My work at Lyra Health would allow me to use my existing skills while also learning new techniques.”

6. Describe a difficult situation with a colleague or client and what steps you took to resolve it.

Lyra Health is a company that values teamwork and collaboration. This question can help the interviewer determine how you handle conflict with others, which is an important skill for working in healthcare. Use your answer to highlight your problem-solving skills and ability to work well with others.

Example: “In my previous role as a nurse practitioner, I had a client who was very anxious about her upcoming surgery. She called me several times before her procedure asking questions and expressing concerns. I spoke with her multiple times on the phone and met with her in person to discuss her worries. I also sent her articles from our medical library to help her feel more confident about her upcoming procedure.”

7. Why do you want to work at Lyra Health?

This question can help the interviewer get to know you better and understand why you are a good fit for Lyra Health. When answering this question, it can be helpful to mention specific aspects of the company that interest you or what drew you to apply in the first place.

Example: “I want to work at Lyra Health because I am passionate about helping people live healthier lives. Lyra Health is an innovative healthcare provider that offers unique solutions to common health problems. I think my skills and experience would be valuable to Lyra Health as we continue to grow.”

8. What tools do you use to manage your clients?

Lyra Health offers a variety of tools to help you manage your clients. The interviewer wants to know if you have experience using these tools and how well you can use them. Use examples from your previous job to show the interviewer that you are familiar with Lyra’s tools and can use them effectively.

Example: “I used several different tools at my last job, including Lyra’s client portal, which I found very useful for managing my clients’ information. It was easy to upload documents and notes about each client, and it helped me stay organized. Another tool I used was Lyra’s scheduling software, which allowed me to create customized schedules for each client based on their needs. This saved time when creating new schedules and made it easier to see what appointments were coming up.”

9. When was the last time you had to deal with an angry customer? How did you handle the situation?

This question can help the interviewer determine how you handle conflict and stress. It’s important to show that you have good problem-solving skills, patience and empathy when dealing with customers who are upset or angry.

Example: “I had a customer once who was very upset because they didn’t receive their medication on time. I listened carefully to what they were saying and tried to understand why they were so frustrated. After finding out more about the situation, I discovered that there was an issue with the delivery service. I apologized for the inconvenience and offered them a discount on their next order.”

10. Have you ever had to make a decision without consulting your manager beforehand?

This question can help interviewers understand how you make decisions and whether or not you have the ability to think critically. When answering, it can be helpful to provide an example of a time when you made a decision without consulting your manager but still managed to achieve positive results.

Example: “In my previous role as a nurse practitioner, I was responsible for diagnosing patients and prescribing treatment plans. One day, I had a patient come in who was experiencing symptoms that were consistent with multiple illnesses. Rather than immediately prescribing one medication, I decided to prescribe three different medications to treat each illness separately. This helped me ensure that I was providing the best care possible for my patient.”

11. Do you have any experience working in healthcare?

This question is a great way for the interviewer to learn more about your background and how it relates to Lyra Health. If you have experience in healthcare, share what kind of work you did and why you enjoy working in that field. If you don’t have any experience in healthcare, you can talk about other experiences that relate to the job.

Example: “I worked as a nurse’s aide at my local hospital while I was going through nursing school. It was an amazing opportunity to see all the different kinds of nurses and doctors who work there. I learned so much from them and got to practice some of the skills I was learning in class. I really enjoyed helping patients feel better and assisting with their care.”

12. Can you tell us about a time where you felt successful as a therapist?

This question can help the interviewer get to know you as a person and how you feel about your work. It also helps them understand what makes you successful in this role. When answering, think of a time when you helped someone overcome an obstacle or achieve something they were proud of.

Example: “I once worked with a client who was struggling with anxiety. She had been seeing me for several months, but she still wasn’t feeling like herself. I asked her more questions about her life and learned that she was having trouble sleeping at night because she felt anxious all day long. We talked through some techniques she could use to calm down before bedtime, and after a few weeks, she reported that she was finally getting good sleep again.”

13. What qualities do you think are important for a good therapist?

This question can help the interviewer get to know you as a person and how your personality might fit in with their company culture. Lyra Health wants therapists who are empathetic, compassionate and patient. When answering this question, try to highlight qualities that you have that make you a good therapist.

Example: “I think empathy is one of the most important qualities for a good therapist. I am always trying to put myself in my patients’ shoes and understand what they’re going through. Compassion is another quality I feel is essential because it allows me to connect with my patients on an emotional level. Patience is also very important to me because I want to be able to listen to my patients without getting distracted or losing focus.”

14. What kind of patients have you worked with in the past?

Lyra Health is a healthcare company that focuses on helping patients with chronic illnesses. They want to know if you have experience working with this kind of patient and how you can help them achieve their goals. Use your answer to highlight the skills you’ve developed while working in healthcare.

Example: “I’ve worked with many different kinds of patients, but I enjoy working with those who are chronically ill. These patients often need more support than others because they’re dealing with ongoing issues. As a nurse, it’s my job to make sure these patients feel comfortable and supported. I also like to educate patients about their illness so they understand what they’re going through.”

15. How well do you work under pressure?

Lyra Health is a fast-paced environment, and the interviewer may ask this question to see if you can handle pressure. When answering this question, it’s important to show that you’re comfortable working under pressure while also highlighting your ability to prioritize tasks and manage time effectively.

Example: “I thrive in high-pressure environments because I’m used to multitasking and managing my time well. In my last role, I was often tasked with completing multiple projects at once, which helped me develop my skills for prioritizing tasks and meeting deadlines. I’ve found that when I work under pressure, I perform better than usual.”

16. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

Lyra Health is looking for candidates who can think critically and solve problems. This question allows you to show your problem-solving skills by describing a time when you had to analyze a situation, gather information and make a decision that was not straightforward.

Example: “When I worked as an assistant manager at my local grocery store, we were having issues with our inventory system. The software we used would often crash or freeze, which made it difficult to keep track of the items in stock. We tried updating the software but encountered similar issues. Eventually, we decided to switch software programs entirely. It took some time to learn how to use the new program, but eventually, we got the hang of it.”

17. Explain how you prioritize tasks when faced with multiple responsibilities.

When working in a healthcare environment, you may be responsible for multiple tasks at once. Employers ask this question to make sure you can manage your time well and complete all of your responsibilities on time. In your answer, explain how you plan out your day and organize your priorities. Try to give an example of a time when you had to prioritize many things at once.

Example: “I usually start my day by making a list of everything I need to do that day. Then, I group similar tasks together so I can work on them simultaneously. For instance, if I have three doctor appointments scheduled for the same time, I will attend those back-to-back instead of spacing them out throughout the day. This helps me get through my entire schedule more efficiently.”

18. What do you feel is most important when treating patients?

This question is a great way for the interviewer to assess your bedside manner and interpersonal skills. Lyra Health wants employees who are compassionate, empathetic and kind when interacting with patients. Your answer should highlight these qualities while also demonstrating your medical knowledge.

Example: “I believe that empathy is one of the most important things when treating patients. I always try to put myself in their shoes and understand what they’re going through. This helps me provide better care and more personalized treatment plans. Another important quality is communication. I make sure to communicate clearly with my patients so they know exactly what’s happening at all times.”

19. What makes you passionate about helping people with mental illness?

This question can help the interviewer get to know you better and understand why you want to work at Lyra Health. Your answer should include a personal story that shows your passion for helping people with mental illness.

Example: “I have always been passionate about helping others, especially those who are struggling. When I was in college, I volunteered at a local hospital where I helped patients with their paperwork and made sure they had everything they needed. One day, I met a patient who was suffering from depression. She told me she felt like no one understood her or cared about her well-being.

She said it meant so much to her when I took time out of my day to talk to her and make her feel special. Ever since then, I’ve wanted to be a part of an organization that helps people with mental illness.”

20. As a software engineer, what is one tool that you cannot live without?

This question is a great way to learn more about the candidate’s technical skills and how they apply them in their daily work. Lyra Health wants to know what you value most as an engineer, so be sure to choose a tool that you use often and can explain its importance.

Example: “I cannot live without my code editor. I have tried many different ones over the years, but I always come back to Sublime Text. It has all of the features that I need for coding, including syntax highlighting, autocomplete and snippets. The best part is that it is open source, which means I can customize it however I want.”