Mailroom Clerk Resume Example & Writing Guide

Use this Mailroom Clerk resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Mailroom clerks are the unsung heroes of many organizations. They’re often the first point of contact for customers and clients, and they’re responsible for managing everything that comes into or goes out of the office. Mailroom jobs can be high-pressure, high-volume positions that require a great deal of organization, attention to detail, and excellent customer service skills.

If you’re ready to join the ranks of mailroom staff or you’re looking for a new role in the mailroom after some time away from the industry, here are some tips and an example resume to help you write a great mailroom clerk resume that will impress hiring managers.

Michael Garcia
Houston, TX | (123) 456-7891 | [email protected]

Hard-working and reliable mailroom clerk with five years of experience in the shipping and receiving industry. Proven ability to handle package delivery, mail distribution, and inventory management. Seeking a position that will allow me to use my organizational skills and attention to detail.

James Madison High School Jun '08
High School Diploma
Company A, Mailroom Clerk Jan '17 – Current
  • Processed incoming and outgoing mail, packages, faxes, etc., in a timely manner according to established procedures.
  • Maintained the organization’s mailing address list by updating information as needed.
  • Provided general support for other office staff when required including photocopying documents, filing materials, or assisting with special projects.
  • Performed other duties as assigned such as preparing outgoing mailings or copying documents and maintained inventory of supplies and equipment used in the department.
  • Assisted with loading/unloading trucks delivering goods to the company and assisted with moving furniture within the building when necessary.
Company B, Mailroom Clerk Jan '12 – Dec '16
  • Maintained a filing system for incoming and outgoing mail, tracking packages and ensuring that all deliveries were picked up in a timely manner
  • Prepared outgoing mail, including international shipments to Canada and Mexico; tracked delivery status of these packages using UPS tracking number
  • Operated forklift safely while loading/unloading trucks with freight or parcels weighing up to 50 lbs each
  • Received, sorted and distributed mail from the post office five days per week (150+ pieces daily)
  • Answered phone calls, taking messages and forwarding them to appropriate personnel as needed
Company C, Mailroom Assistant Jan '09 – Dec '11
  • Sorted and delivered incoming and outgoing mail throughout the company.
  • Maintained and operated mailroom equipment such as postage meters and package scales.
  • Stocked mailroom supplies such as envelopes, stamps, and paper.

Industry Knowledge: Mail Sorting, Data Entry, Filing, Data Analysis, Mailroom Management, Inventory Management
Technical Skills: Microsoft Office Suite, Excel, Customer Relationship Management (CRM)
Soft Skills: Communication, Time Management, Customer Service, Attention to Detail, Teamwork

How to Write a Mailroom Clerk Resume

Here’s how to write a mailroom clerk resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed mailroom operations,” you could say that you “reduced turnaround time for incoming mail by 15% during busy holiday season by streamlining sorting process and training new staff on proper procedures.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. It also includes a quantifiable result (15% reduction in turnaround time).

Related: What Is a Mailroom Clerk? How to Become One

Identify and Include Relevant Keywords

When you apply for a mailroom clerk role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for certain terms related to the job like “mail processing” or “sorting” in order to determine whether you have the right skills and experience for the position. If your resume doesn’t have enough of the right keywords, your application might not make it past the initial screening process.

To increase your chances of getting an interview, use this list of commonly used keywords and phrases as a guide when writing your resume:

  • Mailroom
  • Shipping
  • Shipping & Receiving
  • Forklift Operation
  • Logistics Management
  • Data Entry
  • Warehouse Operations
  • Supply Chain Management
  • Warehouse Management Systems
  • Continuous Improvement
  • Customer Service
  • Administrative Assistance
  • Purchasing
  • Mail Distribution
  • Microsoft Access
  • Office Administration
  • Filing
  • Operations Management
  • Warehouse Operations Management
  • Time Management
  • Warehouse Logistics
  • Inventory Management
  • 5S
  • Teamwork
  • Physical Distribution
  • Stock Management
  • Inventory Control
  • SAP Products
  • Negotiation
  • Customer Satisfaction

Showcase Your Technical Skills

In order to be successful in this role, it is essential that mailroom clerks are proficient in a variety of technical systems and procedures. Recruiters are looking for mailroom clerks who are skilled in programs like Microsoft Office Suite, ERP systems, and manufacturing software. Additionally, it is important that mailroom clerks are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the organization is in compliance with these regulations.

Related: How Much Does a Mailroom Clerk Make?

Remember The Basics

As you’re writing your resume, you’ll want to keep a few basic guidelines in mind.

Make It Easy to Scan

There are a few things you can do to make your resume easier to read and understand quickly. Aligning everything to the left, using a standard font type and size, and keeping bullets under 2 lines will help make your resume more skimmable. You should also try to leave some white space on the page to help the recruiter easily scan through your information.

Be Concise

There is no set length for a resume, but a one to two page resume is generally the ideal length. When trimming down a resume, focus on removing information that is irrelevant to the job you are applying for. Organize your resume so that the most relevant information is easy to find. Use a simple and professional font and font size, and make sure to use proper margins and line spacing.


It is important to proofread your resume to ensure that it looks its best. There are a few key things to look for: spelling mistakes, punctuation mistakes, and grammatical mistakes. It is also important to be aware of easily confused words. Spell-checking your resume is a good way to catch mistakes, but it is important to have someone else read it over as well.

Use a Summary

The resume summary statement can be a valuable way to introduce yourself and explain what you’re looking for in a new role. By succinctly highlighting your skills and experiences, you can make it easier for potential employers to see how you might fit into their organization. Additionally, a well-crafted summary can show that you have a clear idea of what you want and how you plan to get there. If you’re looking to make a strong first impression, a resume summary statement is a great way to do it.

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