Mailroom Manager Resume Example & Writing Guide

Use this Mailroom Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Mailroom managers oversee mail operations in an office or company. They work with mail carriers to ensure that mail is delivered on time and in the correct place, and they coordinate with other departments to make sure that mail is processed efficiently and effectively. Mailroom managers are responsible for ensuring that mail is delivered in a timely manner, but they’re also tasked with maintaining a safe and secure environment for mail carriers.

Here are some tips and an example to help you write a mailroom manager resume that hiring managers will love.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]

Results-oriented mailroom manager with more than 10 years of experience in the shipping and receiving industry. Proven track record in managing and motivating teams to achieve productivity goals. Skilled in process improvement, problem solving, and customer service.

William Howard Taft High School Jun '08
High School Diploma
Company A, Mailroom Manager Jan '17 – Current
  • Managed a team of 5 to sort, open, and distribute incoming mail for the company.
  • Created an organized system to track all incoming and outgoing mail by department.
  • Maintained a clean work environment by enforcing safety regulations and adhering to OSHA standards.
  • Tracked inventory levels of office supplies in order to maintain proper stock levels at all times.
  • Provided support for other departments as needed including shipping/receiving, accounting, etc..
Company B, Mailroom Manager Jan '12 – Dec '16
  • Trained and supervised 15 mailroom clerks, ensuring that all operations were completed in a timely manner
  • Supervised the daily operation of the mail center, including receiving, sorting and distributing incoming and outgoing mail
  • Managed inventory for over 1,000 pieces of outgoing mail by tracking usage and ordering replacements as needed
  • Maintained an accurate record of all incoming and outgoing mail to ensure proper billing procedures
  • Reduced postage costs by implementing new processes that streamlined distribution methods
Company C, Mailroom Clerk Jan '09 – Dec '11
  • Maintained records of incoming and outgoing mail, packages, etc., in a precise and accurate manner while following the proper procedures for mail routing by floor or department.
  • Moved mail from sorting platforms to appropriate locations based on the addressee’s name, company, and building location.
  • Prepared outgoing mail for delivery by verifying that it is addressed correctly and inserting into mailing containers according to specified size limitations.
  • Certified Mailroom Professional
  • Certified Shredding Professional
  • Certified Records Manager

Industry Knowledge: Shipping, Receiving, Inventory Management, Packing, Shipping & Receiving, Warehouse Management
Technical Skills: Microsoft Office Suite, FileMaker Pro, SAP, Oracle
Soft Skills: Teamwork, Leadership, Communication, Problem Solving, Attention to Detail, Time Management

How to Write a Mailroom Manager Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to simply list your responsibilities. But that’s not enough to make a strong impression. Instead, you should use your bullet points to demonstrate your value by showing how you contributed to the organization.

For example, rather than saying you “managed mailroom staff,” you could say that you “increased efficiency of mailroom staff by 15% while reducing turnover rate by 50% over two years, contributing to a 10% increase in revenue for the company.”

Notice how the second bullet point is more specific and provides more detail about the results of your work. It also includes a quantifiable number to demonstrate the scale of the impact.

Identify and Include Relevant Keywords

Chances are, your resume will be scanned by an applicant tracking system (ATS) for certain keywords related to the job you’re applying for. This software looks for certain terms that are commonly found in the job description, like “email management” or “mailing list management.” If your resume doesn’t include enough of these keywords, the ATS might automatically reject your application.

To make sure your resume makes it past the ATS, use this list of common mailroom manager keywords as a starting point:

  • Mailroom Operations
  • Shipping & Receiving
  • Shipping
  • Warehouse Operations
  • Inventory Management
  • Logistics Management
  • Operations Management
  • Mail Distribution
  • Warehouse Management Systems
  • Inventory Control
  • FedEx
  • Customer Service
  • Time Management
  • Team Building
  • Purchasing
  • Data Entry
  • Teamwork
  • Customer Satisfaction
  • Shipping & Packaging
  • Shipping & Receiving Operations
  • Management
  • Microsoft Access
  • Negotiation
  • Management Consulting
  • Project Management
  • Sales
  • Social Media
  • Project Planning
  • Team Leadership
  • Leadership

Showcase Your Technical Skills

The technical skills section of your resume is one of the most important sections to focus on, as it can be the deciding factor in whether or not you get an interview. As a mailroom manager, you will be expected to be proficient in programs like Microsoft Office Suite, Google Suite, and social media platforms like LinkedIn and Twitter. Additionally, you should be familiar with mailroom-specific software programs, like postage meters and package tracking software.


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