Mailroom Supervisor Resume Example & Writing Guide

Use this Mailroom Supervisor resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Mailroom supervisors are responsible for overseeing the day-to-day operations of their mailroom departments. They’re tasked with managing the mailroom staff, ensuring that everyone is working efficiently and effectively, and staying on top of incoming and outgoing mail flow. Mailroom supervisors also oversee mail service providers like FedEx and UPS, making sure that packages are delivered on time, on budget, and in good condition.

Because mailroom supervisors have such a broad scope of responsibilities, they need to be highly organized, detail-oriented, and able to juggle multiple projects at once. They also need to be natural leaders who can motivate their teams to perform at their best. And because mailrooms are often highly visible within their organizations, mailroom supervisors need to have a solid reputation with their superiors.

Here are some tips and an example to help you write a mailroom supervisor resume that hiring managers will love.

Jennifer Thomas
Houston, TX | (123) 456-7891 | [email protected]

Leader with over 10 years of experience in the mailroom and shipping industry. Proven ability to manage and motivate teams to achieve productivity goals. Excels at implementing process improvements and developing innovative solutions to common problems.

James Madison High School Jun '08
High School Diploma
Company A, Mailroom Supervisor Jan '17 – Current
  • Supervised a team of 5 mailroom clerks and ensured that all incoming and outgoing packages were processed in accordance with company procedures.
  • Maintained the mailing database by adding, deleting, or updating records as needed to ensure accuracy.
  • Provided clerical support for other departments when needed including copying documents, faxing documents, etc.
  • Assisted with special projects as assigned such as preparing items for shipping or receiving items from vendors/customers.
  • Performed any other duties assigned by management within scope of job description and applicable safety regulations.
Company B, Mailroom Supervisor Jan '12 – Dec '16
  • Trained and supervised 15 mailroom clerks, ensuring that they were up to date on all company policies
  • Supervised the distribution of incoming and outgoing mail, maintaining a daily log of what was sent or received
  • Maintained an organized filing system for all documents related to employee benefits, payroll and travel reimbursements
  • Conducted regular inventory checks to ensure that no items had gone missing from the office supply closet
  • Managed the organization’s budget, tracking expenditures and making sure that expenses stayed within set limits
Company C, Mailroom Clerk Jan '09 – Dec '11
  • Processed and delivered inbound and outbound mail and packages in a timely and efficient manner.
  • Maintained and updated mailroom equipment and inventory.
  • Created and updated mailroom records and logs.
  • Certified Mailroom Professional
  • Certified Shredding Professional
  • Certified Records Manager

Industry Knowledge: Logistics, Packaging, Shipping, Receiving, Inventory Management, Shipping Methods, Material Handling, Supply Chain Management
Technical Skills: Microsoft Office Suite, Google Drive, Shipping Software, Inventory Software, Shipping Software, Shipping Software
Soft Skills: Teamwork, Communication, Problem Solving, Leadership, Public Speaking, Organization

How to Write a Mailroom Supervisor Resume

Here’s how to write a mailroom supervisor resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters and hiring managers will see. And they’re the best way to showcase your experience and qualifications.

So it’s crucial that you use them to your advantage. And one of the best ways to do that is by using specific, descriptive bullet points that clearly describe your responsibilities and achievements.

For example, rather than saying you “managed mailroom staff,” you could say you “managed mailroom staff to reduce turnaround time from 3 days to 1 day, resulting in a 20% increase in customer satisfaction ratings.”

The second bullet point is much more specific and provides more detail about what exactly you did and the results of your work.

Identify and Include Relevant Keywords

When you submit your resume online, it is likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for specific terms related to the job opening in order to determine whether or not you are a good fit. If your resume doesn’t include enough of the right keywords, your application might not make it past the initial screening process.

The best way to make sure your resume contains all of the right keywords is to carefully read through each job posting and take note of the terms that are used most often. Then, use those same terms throughout your resume when describing your skills and work experience. Here are some of the most commonly used keywords for mailroom supervisor positions:

  • Mailroom Operations
  • Shipping & Receiving
  • Warehouse Operations
  • Shipping
  • Logistics Management
  • Forklift Operation
  • Warehouse Management Systems
  • Inventory Management
  • Continuous Improvement
  • Manufacturing
  • Operations Management
  • Warehouse Operations Management
  • Purchasing
  • Retail
  • Data Entry
  • Customer Service
  • Time Management
  • Team Building
  • Sales
  • Team Leadership
  • Shipping & Packaging
  • Supervisory Skills
  • Teamwork
  • Strategic Planning
  • Microsoft Access
  • Organization Skills
  • Negotiation
  • Management
  • Communication
  • Data Processing

Showcase Your Technical Skills

The technical skills section of your resume is one of the most important sections to focus on, as it can be the deciding factor in whether or not you get an interview. As a mailroom supervisor, you will be expected to be proficient in programs like Microsoft Office Suite, Google Suite, and any relevant mailroom software. Additionally, you should list any other technical skills that are relevant to your field, such as experience with package tracking systems or mail sorting machines.


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