What Does a Marriott International Night Auditor Do?

Marriott International is a global hospitality company that operates and franchises hotels and resorts around the world. They are known for their high-quality service and luxurious accommodations.

A night auditor at Marriott International is responsible for ensuring the accuracy of the hotel’s financial records and providing excellent customer service to guests. They are responsible for checking guests in and out, handling payments, and resolving any customer service issues that may arise. They also monitor the hotel’s security systems and ensure that all safety protocols are followed. Additionally, they are responsible for preparing and balancing the hotel’s daily financial reports.

Marriott International Night Auditor Job Duties

A Marriott International Night Auditor typically has a wide range of responsibilities, which can include:

• Greet guests upon arrival and check them in/out of the hotel, ensuring all paperwork is completed accurately
• Balance daily revenue and expense transactions, including cashier’s checks, credit cards, debit cards, and other forms of payment
• Prepare daily reports for management review, such as occupancy statistics, room rates, housekeeping status, etc.
• Respond to guest inquiries and requests in a timely manner, providing excellent customer service
• Ensure that all safety and security procedures are followed at all times
• Monitor and maintain accurate records of all financial transactions
• Maintain an organized work area and ensure that all supplies are stocked and ready for use
• Assist with night audit duties, such as reconciling accounts receivable, posting charges, and verifying accuracy of billing information
• Process payments from customers, including cash, credit card, and check transactions
• Follow up on any discrepancies or issues identified during the night audit process
• Update and maintain guest profiles in the property management system
• Perform nightly closing procedures, such as locking doors, setting alarms, and securing valuables

Marriott International Night Auditor Salary

The salary for a Night Auditor at Marriott International is determined by a variety of factors, including the location of the hotel, the size of the hotel, the number of years of experience the employee has, the employee’s job performance, and the overall job market. Additionally, the company may offer incentives, such as bonuses and stock options, to employees who demonstrate exceptional performance. Ultimately, the salary for a Night Auditor at Marriott International is determined by a combination of these factors.

• Median Annual Salary: $37,456 ($18.01/hour)
• Top 10% Annual Salary: $42,000 ($20.19/hour)

Marriott International Night Auditor Job Requirements

To be hired as a Night Auditor at Marriott International, applicants must have a high school diploma or equivalent. Previous experience in a customer service role is preferred, but not required. Applicants must also have basic computer skills and be able to work independently. Additionally, applicants must be able to work nights, weekends, and holidays. A valid driver’s license and reliable transportation are also required. Knowledge of hotel operations and accounting principles is a plus.

Marriott International Night Auditor Skills

Marriott International Night Auditor employees need the following skills in order to be successful:

Accounting Knowledge: Night auditors are responsible for recording financial transactions throughout the night. They must have a thorough understanding of accounting practices and procedures to accurately record and balance the books. They must also be knowledgeable about the company’s financial policies and procedures to ensure they follow the rules and regulations.

Customer Service: Customer service skills can help you interact with guests and resolve any issues they may have. As a night auditor, you may be the first person a guest sees in the morning, so it’s important to be friendly and welcoming. You may also be the person who processes refunds or deals with any complaints a guest may have.

Problem Solving: Problem solving is the ability to identify and address issues. As a night auditor, you may be the first person to notice a discrepancy in the hotel’s financial records. You may be responsible for identifying the source of the problem and finding a solution. Your ability to identify the source of the problem and develop a plan to resolve it can help you save the hotel money and improve its financial records.

Payment Processing: Night auditors process payments for guests who use credit cards or other forms of payment. They must be familiar with the various types of payment methods and how to process them. They must also be familiar with the proper procedures for handling cash and other forms of payment.

MS Excel: Excel is a spreadsheet program that allows you to organize and manipulate data. As a night auditor, you may use Excel to record and track the financial transactions of the hotel. Having strong Excel skills can help you complete your duties more efficiently.

Marriott International Night Auditor Work Environment

Marriott International Night Auditors work in a fast-paced environment, often working long hours and weekends. They are responsible for ensuring the accuracy of the hotel’s financial records and providing excellent customer service. Night Auditors must be able to work independently and be able to handle multiple tasks at once. They must be able to work with minimal supervision and be able to handle stressful situations. Night Auditors must be able to work with a variety of people, including guests, staff, and management. They must be able to work with computers and have a basic understanding of accounting principles. Night Auditors must be able to work in a team environment and be able to communicate effectively with all levels of staff.

Marriott International Night Auditor Trends

Here are three trends influencing how Marriott International Night Auditor employees work.

Able to Work With Minimal Supervision

As Marriott International continues to expand its global presence, night auditors are increasingly expected to be able to work with minimal supervision. This means that they must have the ability to think critically and make decisions independently in order to ensure the safety and security of guests and staff.

Night auditors must also be comfortable using technology such as computers, tablets, and smartphones to complete their tasks. They must be familiar with hotel software programs and be able to troubleshoot any technical issues that may arise. Additionally, they must be able to communicate effectively with guests and other staff members in order to provide excellent customer service.

Experience Using Customer Management Software

As Marriott International continues to expand its presence in the hospitality industry, it is important for night auditors to understand how to use customer management software. This software allows night auditors to quickly and accurately process guest check-ins and check-outs, as well as manage reservations and other tasks related to customer service.

By understanding how to use customer management software, night auditors can provide a better experience for guests by streamlining processes and ensuring accuracy. Additionally, this knowledge will help night auditors stay up-to-date with the latest technology trends in the hospitality industry, which will be increasingly important as Marriott International continues to grow.

Skilled in the Use of Technology

As the hospitality industry continues to evolve, Marriott International Night Auditors must be skilled in the use of technology. This includes being able to navigate and utilize various software programs such as Microsoft Office Suite, hotel management systems, and point-of-sale systems. Additionally, they must have a basic understanding of computer networking and troubleshooting.

Night Auditors are also expected to be proficient in using mobile devices for communication and data entry. They must be comfortable with using apps and other digital tools to manage guest accounts, process payments, and track inventory. As technology advances, it is important for Night Auditors to stay up-to-date on new trends and technologies so that they can provide guests with an efficient and seamless experience.

Advancement Prospects

Night auditors at Marriott International have the opportunity to move up within the organization. With experience, they may be promoted to a supervisory role, such as a front desk manager or assistant manager. They may also be able to move into other departments, such as accounting or human resources. With additional training, they may be able to move into a more specialized role, such as a night auditor for a specific hotel chain or a night auditor for a specific region. With the right qualifications, they may even be able to move into a managerial role, such as a hotel manager or a regional manager.

Interview Questions

Here are five common Marriott International Night Auditor interview questions and answers.

1. Are you comfortable working the night shift?

Night shifts can be challenging for some employees, so the interviewer wants to make sure you’re comfortable with this schedule. If you have experience working nights, share your thoughts on how it’s different from a typical day shift. If you haven’t worked at night before, explain why you think you would enjoy it.

Example: “I’ve worked the night shift in previous positions and I actually prefer it because there are fewer distractions and more time to focus on my work. I find that I’m able to get through my tasks much faster than during the day when there are more people around me.”

2. If a guest came to the front desk complaining of an issue with their room, how would you respond?

Front desk employees are often the first point of contact for guests with concerns. Employers ask this question to make sure you have experience handling customer service situations and can resolve problems quickly. In your answer, explain how you would use your interpersonal skills to help the guest feel comfortable while also resolving their issue as efficiently as possible.

Example: “If a guest came to me with an issue, I would apologize for any inconvenience they experienced. Then, I would try to find out what exactly was wrong with their room so that I could fix it or offer them another room if necessary. If there were no other rooms available, I would offer them a discount on their next stay. I always want to ensure that my guests leave happy so that they return in the future.”

3. How well do you work under pressure?

Night auditors often work under pressure to ensure they meet their nightly goals. Employers ask this question to make sure you can handle the stress of working at night and still perform your job well. In your answer, explain how you manage stress and stay focused on your tasks even when you’re feeling rushed.

Example: “I find that I work best when I have a set schedule for my work. When I know what I need to do each day, I feel more confident in my ability to get it all done. However, if there’s an emergency or something unexpected happens, I’m able to adapt quickly and prioritize the most important tasks. I’ve worked as a night auditor before, so I understand the importance of meeting deadlines while also making sure everything is accurate.”

4. Tell me about your customer service philosophy and what makes for a great customer service experience.

Customer service is an important part of the night auditor position. Employers ask this question to make sure you have a strong customer service philosophy and that you can provide them with examples of how you’ve helped customers in the past. When answering, think about what makes for a great customer service experience and share your thoughts on it.

Example: “I believe that every customer deserves excellent customer service no matter who they are or what they’re doing. I also believe that providing good customer service means going above and beyond for each person. For example, when working as a barista at a coffee shop, I would always give people their drink before they even asked for it. This made people feel more comfortable and appreciated, which led to many regulars.”

5. What are your strengths and weaknesses?

Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, it can be helpful to think of a few strengths that relate to the job description and one weakness that you are actively working on improving.

Example: “I am very organized and detail-oriented, which is why I love accounting work so much. My only weakness is my ability to multitask. While I have gotten better at managing multiple projects at once, I still prefer to focus on one task at a time. However, I am always willing to ask for help if I feel overwhelmed.”