20 Marriott Vacations Worldwide Interview Questions and Answers

When you’re interviewing for a position with Marriott Vacations Worldwide (MVW), you can expect questions that assess your skills, experience, and fit for the role you’re applying for. In addition to the usual interview questions, you may also be asked questions specific to MVW’s business.

To help you prepare, we’ve compiled a list of sample MVW interview questions and answers. These questions will give you an idea of what to expect, and how to best showcase your skills and qualifications.

Marriott Vacations Worldwide Interview Process

The interview process at Marriott Vacations Worldwide is generally smooth and transparent. However, some applicants have reported feeling uncomfortable during the Sales Executive interview, due to what they perceived as discrimination based on race. Overall, the interview process is not too difficult, but it is important to be prepared to answer questions about your experience and qualifications.

1. Tell me about yourself.

This is a common question that an interviewer may ask to learn more about you and your background. When answering this question, it can be helpful to include information such as where you grew up, what your family life was like, your education history and any other relevant details that might help the interviewer get to know you better.

Example: “I grew up in a small town in Texas. I have one older brother who’s a firefighter and two younger sisters who are both teachers. My parents own a local restaurant, so I’ve always been around food and hospitality. I went to college at the University of Texas, where I studied business management with a focus on marketing. After graduation, I moved back home and started working for Marriott Vacations Worldwide.”

2. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to prepare for it. When answering this question, be honest about your strengths and weaknesses but focus on the former. You can also use examples of how you’ve used your strengths to overcome your weaknesses.

Example: “I am an excellent communicator with strong interpersonal skills. I have experience working as part of a team and collaborating with others to achieve goals. My weakness is that I sometimes get overwhelmed by large projects. However, I always make sure to break down my work into smaller tasks so I can complete them effectively.”

3. Do you speak any other languages besides English?

The interviewer may ask this question to see if you have any language skills that could be beneficial for working at Marriott Vacations Worldwide. If you speak another language, let the interviewer know what it is and how you’ve used your language skills in a previous job.

Example: “I don’t speak any other languages besides English, but I do understand some Spanish. In my last position as an assistant manager at a resort, I had a guest who spoke only Spanish. I was able to communicate with them using Google Translate on my phone so they could understand me and I could understand them.”

4. How do you handle stressful situations?

Vacation ownership can be a stressful job, especially when you’re working with clients who are trying to book their vacation at the last minute. Your answer should show that you have experience handling stress and how you’ve overcome it in the past.

Example: “I understand that there will always be some level of stress in this type of work, but I try to keep my cool by taking deep breaths and reminding myself that everything will work out. In my previous position, I had a client call me on the day they were supposed to check into their hotel because they wanted to cancel their reservation. I took a few minutes to calm down before speaking with them so I could give them the best customer service possible.”

5. Describe a time when you had to deal with an angry customer, how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would handle a challenging situation and if you have the ability to diffuse it.

Example: “I once had a guest who was unhappy with their room, even though I explained that we were out of rooms in their category. The guest became increasingly upset, so I offered them an upgrade at no extra cost. This seemed to calm them down, and they ended up having a great vacation.”

6. Give us an example of a time where you worked in a team environment.

Working in a team environment is an important part of the hospitality industry. Employers ask this question to make sure you have experience working with others and that you can be a valuable member of their team. In your answer, explain how you work well with others and what makes you a good teammate.

Example: “I’ve worked in a team environment for most of my career. I find it’s easier to get things done when everyone works together. At my last job, I was on a team of five people who were all responsible for different aspects of our department. We met every morning to discuss any issues we had or questions we needed answered. This helped us communicate more effectively and complete our tasks on time.”

7. Why do you want to work at Marriott Vacations Worldwide?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal or professional experiences that make you excited about working at Marriott Vacations Worldwide.

Example: “I want to work at Marriott Vacations Worldwide because I have always been impressed with the quality of service provided by Marriott hotels, resorts and vacation destinations. I am passionate about providing excellent customer service and would love to be part of a team that provides this level of service to its customers.”

8. Are you willing to travel for business trips?

Traveling for business trips is a common part of the job, and it’s important to be honest about your willingness to travel. If you’re not comfortable with traveling, consider how you can overcome this challenge in order to succeed in the role.

Example: “I’m willing to travel for business trips as long as they are within reason. I understand that sometimes we have to go on short notice or stay overnight, but I prefer to keep my business trips close to home if possible. I also like to plan ahead so I know what to expect when I arrive at my destination.”

9. If you could choose one thing to change about the vacation industry, what would it be?

This question is designed to assess your knowledge of the vacation industry and how you might improve it. Your answer should show that you understand the current state of the industry, but also highlight a specific change you would make if given the opportunity.

Example: “I think one thing I would change about the vacation industry is the lack of transparency in pricing. Many times, customers are unaware of what they’re paying for until after their purchase, which can lead to confusion or dissatisfaction. If I could change this, I would implement clear pricing models so that customers know exactly what they’re getting before making a purchase.”

10. What is your management style?

This question can help the interviewer understand how you would manage your team and employees. Your management style is a reflection of your leadership skills, so it’s important to be honest about what works for you.

Example: “I believe in being an approachable manager who encourages my team members to ask questions and voice their opinions. I like to give everyone on my team the opportunity to try new things and take on more responsibilities as they grow professionally. I also think it’s important to set clear expectations and goals for each employee.”

11. Have you ever had to organize an event before?

If you’re interviewing for a position in event planning, your interviewer may ask this question to learn more about your experience. If you haven’t had any previous experience with organizing events, you can talk about how you would approach the task if given the opportunity.

Example: “I’ve never organized an event before, but I have worked as a server at several large parties and weddings. I understand that there are many moving parts involved in putting on an event, so I think I could use my past experiences to help me succeed in this role.”

12. Are you comfortable working with children?

Working in a resort setting may require you to interact with children. Employers ask this question to make sure you have experience working with kids and are comfortable doing so. If you don’t have any experience, consider volunteering at your local library or community center.

Example: “I love working with children. I worked as a camp counselor for three summers during college. It was one of my favorite jobs because I got to spend the summer outside playing games and making crafts with kids. I also learned how to manage a group of kids and keep them safe.”

13. Which activities have you been involved in that relate to this position?

This question is an opportunity to show the interviewer your skills and abilities that you can apply in this role. You may have experience with customer service, sales or marketing, budgeting or accounting, technology or other relevant skills that will help you succeed in this position.

Example: “I’ve been a part of my community’s chamber of commerce for several years now, where I’ve learned how to market businesses and attract new customers. This skill has helped me grow my own business as well as develop relationships with local businesses. In addition, I’ve also worked on several committees at my church, which taught me how to work with others toward a common goal.”

14. What skills do you have that make you qualified for this role?

This question is an opportunity to highlight your relevant skills and experience. When answering this question, it can be helpful to include a brief description of the skill or two that you are most proud of.

Example: “I have excellent customer service skills, which I developed through my previous role as a concierge at a luxury hotel. In this position, I learned how to anticipate guests’ needs and provide them with exceptional service. I also have extensive knowledge of Marriott Vacation Club resorts, having visited many of them in my lifetime.”

15. Where do you see yourself in 5 years from now?

This question is a common one in interviews, and it’s important to be honest. Your answer should show that you have goals for your career and personal life. It can also help if you mention any skills or knowledge you hope to gain by the time you reach this point in your career.

Example: “I see myself as an experienced vacation planner who has worked her way up through the company. I would like to continue learning about different destinations and how to plan vacations there. In five years, I’d love to have earned my certification as a travel agent.”

16. How would you describe the ideal company culture to someone who has never heard of it?

The interviewer may ask this question to see if you have experience working in a company with an established culture. If you haven’t worked for a company that has a strong culture, describe what you would like to see in a workplace environment.

Example: “I think the ideal company culture is one where employees feel comfortable being themselves and are encouraged to share their ideas. I believe it’s important to foster a sense of teamwork among employees so they can support each other when needed. A positive work environment also encourages collaboration between departments and managers.”

17. How would you go about convincing someone to try a product or service they were not interested in?

This question is designed to test your sales skills and ability to persuade others. Your answer should show that you can be persuasive without being aggressive or forceful.

Example: “I would first try to understand why they are not interested in the product or service, then I would explain how it could benefit them. For example, if someone was not interested in a vacation rental because of the price, I would tell them about all the amenities included in the price and how much money they could save by staying there instead of a hotel.”

18. How would you convince a client to purchase our product over another competitors?

This question is an opportunity to show your sales skills and how you can help the company grow. Your answer should include a specific example of when you convinced someone to buy from a business or product.

Example: “I would first find out what their needs are, then I would explain why our products and services are better than competitors. For instance, if they were looking for a vacation rental in Florida, I would tell them about MVW’s large selection of properties that are all rated with five-star reviews. This way, they know they’re getting a quality property at a good price.”

19. Do you consider yourself to be more introverted or extroverted?

This question is designed to help the interviewer get a better sense of your personality and how you might fit in with their team. While it’s important to be able to work well with others, introverts can still succeed in customer service roles if they have strong interpersonal skills.

Example: “I consider myself to be more introverted than extroverted. I enjoy spending time alone or with one other person, but larger groups tend to overwhelm me. However, I’ve learned that I can overcome this by focusing on my communication skills and actively listening to what others are saying.”

20. Our employees need to be responsible and reliable. What skills do you possess that help you meet those requirements?

This question helps the interviewer determine if you have the necessary skills to succeed in this role. Use examples from your experience that show how you are a responsible and reliable employee.

Example: “I am very organized, which is why I’ve been able to complete projects on time for my previous employers. In addition, I’m also detail-oriented, so I always make sure to double-check my work before submitting it. These skills help me be more responsible and reliable as an employee.”