20 Matrix Absence Management Interview Questions and Answers

At Matrix Absence Management, they understand the importance of having a comprehensive absence management program in place. They also know that creating such a program can be daunting, especially if you’re not sure where to start.

That’s why they’ve put together this list of questions to ask when designing an absence management program. These questions will help you identify the key components of an effective absence management program and ensure that your program is tailored to the specific needs of your organization.

Matrix Absence Management Interview Process

The interview process at Matrix Absence Management is generally positive, with most reviewers finding the process to be quick and easy. However, some reviewers note that the company’s behavior assessment can be a make-or-break factor in the hiring process. Additionally, some candidates report being ghosted after their interviews, with no response from the company about whether or not they got the job.

1. Tell me about a time that you had to deal with an unhappy customer.

This question can help an interviewer get a better idea of how you handle conflict and challenges. Use examples from your previous work experience to highlight your problem-solving skills, communication abilities and ability to remain calm under pressure.

Example: “In my last role as an HR specialist, I had a customer who was unhappy with the company’s policy on vacation time. The employee wanted to take two weeks off but couldn’t because it would have put them over their allotted vacation days for the year. They were upset that they wouldn’t be able to take any time off at all during the holidays.

I explained our policies to the employee and offered to look into other options. After some research, I found that we could offer the employee a week of paid leave in January so they could still enjoy the holidays without going over their allotted vacation days.”

2. How would you handle multiple calls in one day?

This question can help the interviewer understand how you prioritize your work and manage multiple tasks at once. Use examples from previous experience to show that you can handle multiple calls in a day while still providing excellent customer service.

Example: “In my last role, I had two call centers where I worked with both employees and managers. We used an online system for tracking our calls, so we could see who was on hold or waiting for us to return their call. If I received more than one call within five minutes of each other, I would let the first caller know that I would be with them shortly and then take the second call. This allowed me to provide excellent customer service by not making anyone wait too long.”

3. Why do you want to work at Matrix Absence Management?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal connections you have with Matrix Absence Management or how excited you are about the job opportunity.

Example: “I want to work at Matrix Absence Management because I am passionate about helping businesses create effective absence management strategies that improve employee morale and productivity. I believe in the mission of this company, which is to provide innovative solutions that make it easier for companies to manage absences and increase overall employee satisfaction.”

4. What is your experience working with the FMLA?

The Family Medical Leave Act (FMLA) is a federal law that requires employers to provide up to 12 weeks of unpaid leave for eligible employees. Employers must also maintain the employee’s health insurance during their absence. The interviewer may ask this question to learn more about your experience with FMLA and how you would handle it in the future. In your answer, explain what steps you take when working with an employee who needs time off due to medical reasons.

Example: “I have worked with several employees who needed time off under the FMLA. I always make sure they understand the process and requirements before they apply for leave. If they need additional time off after the initial 12 weeks, I help them complete the paperwork so we can determine if they are eligible.”

5. Describe a situation where you had to problem solve without much direction from management.

This question is a great way to assess your problem-solving skills and how you work with minimal direction. When answering this question, it can be helpful to describe the steps you took to solve the issue and what the outcome was.

Example: “At my previous job, I had to manage an absence of one of our team members without much direction from management. The employee called in sick for two days straight, so I decided to call them to see if they were feeling better. They told me that they weren’t feeling well enough to come into work but would try to return on Friday. I informed my manager about the situation, and we agreed that I would check in with the employee again on Thursday to make sure they were still okay. On Thursday, the employee said they felt well enough to return to work on Friday.”

6. Do you have any experience working with claims processing software?

This question can help the interviewer determine if you have experience using similar software to what they use at their company. If you do, share your experience and how it helped you complete your job duties. If you don’t, explain that you’re willing to learn new software programs.

Example: “I’ve worked with several different types of claims processing software in my previous positions. I find that each system has its own unique features that make it useful for specific tasks. For example, one system I used was great for creating reports but not as good for managing employee absences. However, another system I used had a more user-friendly interface that made it easier to manage both employees and reporting.”

7. If hired, how long do you see yourself staying with the company?

Employers ask this question to make sure you’re in it for the long haul. They want employees who are committed to their work and will be there when they need them. When answering, try to emphasize your loyalty to the company and how much you enjoy working there.

Example: “I see myself staying with this company for a very long time. I love what we do here and am so grateful that I was given this opportunity. I plan on being here as long as I can because I feel like I’m finally at a place where I belong.”

8. Can you tell us about a time when you worked on a team and there was conflict, how did you handle it?

When working in a team environment, it’s likely that you’ll encounter conflict. Employers ask this question to see how you handle interpersonal conflicts and determine if you’re able to resolve them effectively. In your answer, explain what steps you take to resolve conflict and encourage collaboration among your teammates.

Example: “In my last role as an HR manager, I worked with a large team of employees who were all responsible for different aspects of the company’s hiring process. One day, one of our recruiters sent out a job description without consulting anyone else on the team. This led to some confusion about whether or not we should post the position. When I noticed there was conflict, I called everyone together to discuss the issue. We came to a resolution by deciding to hold off posting the position until we could come to a consensus.”

9. We have many clients who are not very familiar with disability laws or insurance policies. How would you handle explaining our services to someone who may be confused?

This question is a great way to assess how you would handle working with clients who may not be familiar with the disability laws or insurance policies. It’s important that your answer shows that you are patient and willing to help others understand what you do.

Example: “I have worked with many clients in the past who were confused about our services, so I am used to explaining things multiple times. When I first meet with a client, I always make sure they know exactly what we do and why it’s beneficial for them. If they still seem confused after my explanation, I will ask if there are any questions they have and try to explain it again.”

10. Are you comfortable speaking over the phone for most of the day?

This question is a way for the interviewer to assess your communication skills. They want to know if you can effectively communicate with employees, managers and other stakeholders over the phone. Your answer should show that you are comfortable speaking on the phone and have good interpersonal skills.

Example: “I am very comfortable speaking on the phone throughout the day. I find it easier than communicating via email because I can convey my tone and body language through my voice. In my previous role as an HR manager, I was responsible for managing employee absences. This required me to speak with employees and their managers about their absences. I found this process to be quite easy since I could explain things in detail and ensure everyone understood.”

11. Have you ever been put into a leadership position? How did you handle it?

This question can help the interviewer get a better idea of your leadership skills and how you handle being in charge. When answering this question, it can be beneficial to mention a specific time when you were promoted or put into a leadership position and what steps you took to ensure that you were successful in your new role.

Example: “I was recently promoted to team leader at my current job. I started by asking for feedback from my manager on what they thought I could improve on as an employee. From there, I implemented some changes to our workflow and communication methods within the team. This helped me learn more about my coworkers and their strengths so I could delegate tasks more effectively.”

12. What type of leave programs have you worked with before?

This question can help the interviewer determine your experience with leave programs and how you might fit into their company. Use your answer to highlight any unique or interesting aspects of a program you’ve worked with in the past, such as its size or complexity.

Example: “In my last role, I was responsible for managing all types of leaves, including vacation, sick time and personal days. The most common type of leave we had was for medical reasons, which made up about 40% of our total absences. We also had a lot of employees who took short-term disability leave, which accounted for another 30% of our absences. The rest were either personal or family leave.”

13. What is your experience with handling sensitive information?

The interviewer may ask this question to assess your ability to handle confidential information. Use examples from previous work experience or education that show you can keep a client’s private information secure and safe.

Example: “I have worked with sensitive information in my current role as an HR specialist for a large corporation, where I am responsible for handling employee absences and managing the company’s leave policy. In my last position, I also handled sensitive information when working with employees who were experiencing mental health issues. I always make sure to store any documents containing private information in locked filing cabinets and shredding any paper copies of documents after they are no longer needed.”

14. Tell me about a time where you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can apply this same level of dedication and hard work to their company. When answering, think about a time when you went above and beyond for a customer or client and explain why it was important to do so.

Example: “When I worked at my previous job, we had a customer who called in frequently with questions about our products. He would call multiple times per week asking different questions, which made it difficult for us to answer all his questions thoroughly. Instead of just telling him he needed to wait until later in the day for an answer, I decided to take some time out of my day to meet with him personally. This allowed me to answer all of his questions thoroughly and helped him feel more comfortable with our product.”

15. What steps would you take if you noticed a mistake in a client’s claim?

Employers ask this question to make sure you have the ability to admit your mistakes and take steps to correct them. In your answer, explain that you would contact the client immediately to let them know about the mistake and how you plan to fix it.

Example: “I once had a client who called me because they were missing their paycheck for two weeks in a row. I looked into the situation and realized that I forgot to enter their hours worked from last week into the system. I apologized to the client and told them I would get their paycheck processed as soon as possible. They appreciated my honesty and understood when I explained what happened.”

16. Tell me about your experience working with different types of insurance plans.

The interviewer may ask this question to learn more about your experience with different types of insurance plans and how you’ve managed them in the past. Use examples from your previous job or a time when you helped someone else manage their insurance plan.

Example: “I have worked with many different types of insurance plans, including short-term disability, long-term disability and life insurance. In my last role, I was responsible for managing our company’s employee benefits program, which included administering all three types of insurance plans. I regularly communicated with employees who needed help understanding their insurance policies and provided training on how to use the online portal.”

17. Would you consider yourself to be a detail oriented person?

This question is a great way for the interviewer to get an idea of how you handle details and processes. Detail orientation is important in this role because it helps you ensure that all absences are recorded accurately, which can help your organization stay compliant with any regulations or requirements. Your answer should show the interviewer that you have strong attention to detail.

Example: “Yes, I would definitely consider myself to be a detail-oriented person. In my previous position as an HR manager, I was responsible for managing employee time off requests. This required me to pay close attention to detail when entering information into our system. I also had to make sure that I followed company policies regarding time off so that we could remain compliant.”

18. What kind of computer skills do you have?

The interviewer may ask this question to see if you have the necessary computer skills for the job. They want to know that you can use their company’s software and other programs, such as email and word processing. In your answer, list any computer skills you have and explain how they help you do your job well.

Example: “I am very comfortable using Microsoft Office products like Word and Excel. I also have experience with HRIS systems, which is what your company uses. I’ve taken a few online courses on these types of systems, so I feel confident in my ability to learn new features of yours.”

19. Do you have any experience using Microsoft Office?

This question is a basic test of your computer skills. Employers ask this to make sure you have the necessary skills to complete the job duties. In your answer, let the employer know which programs you are familiar with and how often you use them. If you don’t have experience using Microsoft Office, explain what other programs you do know how to use.

Example: “I am very comfortable using Microsoft Word, Excel and PowerPoint. I’ve used these programs for several years now in my previous role as an HR specialist. I also regularly use Google Drive, Dropbox and Trello.”

20. What is your experience working with Excel spreadsheets?

Excel is a common tool used in the absence management industry. Employers ask this question to make sure you have experience using Excel and can complete tasks efficiently with it. Before your interview, review any job description or application materials that mention Excel. If you see that Excel skills are required for the position, consider mentioning how much experience you have working with Excel.

Example: “I’ve been using Excel since I started my career as an HR specialist. In my previous role, I was responsible for creating weekly schedules for employees. I created these schedules by inputting employee absences into Excel spreadsheets. I also used Excel to create reports on employee attendance and performance.”