What Does a Mattress Firm Sales Manager Do?

Mattress Firm is a leading mattress retailer in the United States. They offer a wide selection of mattresses, bedding, and accessories from top brands.

A Sales Manager at Mattress Firm is responsible for leading and motivating a team of sales associates to meet and exceed sales goals. They must have excellent customer service skills and be able to provide product knowledge and advice to customers. They must also be able to manage inventory, track sales, and ensure that the store is running smoothly. Sales Managers must also be able to develop and implement strategies to increase sales and customer satisfaction.

Mattress Firm Sales Manager Job Duties

A Mattress Firm Sales Manager typically has a wide range of responsibilities, which can include:

• Lead a team of sales associates to meet and exceed monthly sales goals
• Develop and implement strategies for increasing customer satisfaction, loyalty, and repeat business
• Train and coach sales staff on product knowledge, selling techniques, and customer service
• Monitor daily sales activities and provide feedback to ensure that all sales associates are meeting their individual goals
• Ensure compliance with company policies and procedures
• Maintain accurate records of sales transactions and customer information
• Analyze sales data to identify trends and opportunities for improvement
• Create and maintain an inviting store environment by ensuring the showroom is clean, organized, and well-stocked
• Manage inventory levels and order new merchandise as needed
• Respond to customer inquiries in a timely manner
• Resolve customer complaints and disputes in a professional manner
• Participate in local marketing initiatives to increase brand awareness

Mattress Firm Sales Manager Salary

The salary for a Sales Manager at Mattress Firm is determined by a variety of factors, such as the individual’s experience, education, and performance. The company also takes into account the current market conditions, the location of the store, and the individual’s ability to meet sales goals. Additionally, the company may also consider the individual’s ability to lead and motivate a team, as well as their customer service skills. All of these factors are taken into consideration when determining the salary for a Sales Manager at Mattress Firm.

• Median Annual Salary: $119,529 ($57.47/hour)
• Top 10% Annual Salary: $182,600 ($87.79/hour)

Mattress Firm Sales Manager Job Requirements

To be hired as a Sales Manager at Mattress Firm, applicants must have a minimum of two years of sales experience in a retail environment. A Bachelor’s degree in Business Administration or a related field is preferred, but not required. Applicants must also have excellent customer service and communication skills, as well as the ability to work independently and as part of a team. Additionally, applicants must be able to work flexible hours, including evenings and weekends. Mattress Firm also requires that applicants have a valid driver’s license and reliable transportation. Finally, applicants must be able to pass a background check and drug test.

Mattress Firm Sales Manager Skills

Mattress Firm Sales Manager employees need the following skills in order to be successful:

Team Building & Leadership: A mattress firm sales manager needs to be able to lead and motivate their team to achieve company goals. You can do this by providing your team with the resources they need to succeed, such as training and mentorship. You can also motivate your team by setting an example of hard work and dedication.

Pricing Strategies: Mattress Firm sales managers are responsible for ensuring their store’s profit margin is high enough to meet company standards. This means they need to be knowledgeable about the most effective pricing strategies. A mattress firm sales manager can use their knowledge of pricing strategies to help their team sell more mattresses and increase the store’s profit.

Product Knowledge: Mattress Firm sales managers should have a thorough understanding of the products they sell. This can help them educate customers about the different types of mattresses and help them find the right one for their needs. It can also help them answer questions about the products and provide customers with the information they need to make a decision.

Budget Management: A mattress firm sales manager oversees the financial operations of a store. This includes managing the store’s budget, which includes ordering inventory, paying employees and maintaining the store’s cash flow. A mattress firm sales manager with strong budget management skills can ensure the store’s financial success.

Inbound Call Handling: As a mattress firm sales manager, you may be responsible for handling incoming phone calls from customers. This is an important part of the job, as you can help customers find the right mattress for them and close a sale. You can use your listening skills to understand customer needs and direct them to the right product. You can also use your active listening skills to ensure you understand the customer’s needs and can provide them with the right information.

Mattress Firm Sales Manager Work Environment

Mattress Firm Sales Managers typically work in a retail store setting, with a 40-hour workweek. They may be required to work evenings and weekends, depending on the store’s hours of operation. Mattress Firm Sales Managers must be able to work in a fast-paced environment and handle multiple tasks at once. They must be able to interact with customers in a friendly and professional manner, and be able to handle customer complaints and inquiries. They must also be able to work independently and as part of a team. Mattress Firm Sales Managers must be able to lift and move mattresses and other items, and must be able to stand for long periods of time.

Mattress Firm Sales Manager Trends

Here are three trends influencing how Mattress Firm Sales Manager employees work.

Growing Need for Cross-Functional Collaboration

As the mattress industry continues to evolve, sales managers must be able to collaborate with other departments in order to stay competitive. Cross-functional collaboration is essential for success as it allows teams to share resources and knowledge, identify opportunities, and develop innovative solutions.

Sales managers need to understand how their team’s efforts fit into the larger organizational strategy. They should also be aware of the latest trends in customer service, marketing, and product development so they can better serve customers and increase sales. By working together, sales managers can ensure that all departments are aligned and working towards a common goal.

Utilization of AI and Machine Learning

Mattress Firm Sales Managers are increasingly utilizing AI and machine learning to optimize their sales process. By leveraging these technologies, managers can gain insights into customer preferences and buying patterns, allowing them to tailor their approach for each individual customer. Additionally, AI and machine learning can be used to automate mundane tasks such as data entry and analysis, freeing up time for more important activities.

AI and machine learning also enable Mattress Firm Sales Managers to better understand the competitive landscape and identify opportunities for growth. With access to real-time market intelligence, they can make informed decisions about pricing, product offerings, and promotional strategies. This helps ensure that Mattress Firm remains competitive in an ever-changing marketplace.

Increased Use of Automation

Automation is becoming increasingly important for Mattress Firm Sales Managers to stay competitive in the market. Automated processes can help streamline operations, reduce costs, and improve customer service. Automation also allows sales managers to focus on more strategic tasks such as analyzing data, developing marketing strategies, and creating new products.

Automation can also be used to automate mundane tasks such as order processing, inventory management, and customer support. This will free up time for sales managers to focus on higher-value activities that require more creativity and problem solving. Automation can also provide insights into customer behavior and preferences which can be used to create targeted campaigns and promotions.

Advancement Prospects

Mattress Firm sales managers have the potential to advance their careers by taking on additional responsibilities and demonstrating their leadership skills. As sales managers gain experience, they may be promoted to district manager or regional manager positions. These roles involve overseeing multiple stores and managing a team of sales managers. With further experience, they may be promoted to a director or vice president role, which involves managing multiple regions and overseeing the entire sales team.

Interview Questions

Here are five common Mattress Firm Sales Manager interview questions and answers.

1. What is your experience with selling mattresses?

This question can help the interviewer determine your experience with selling mattresses and how you might fit in at Mattress Firm. If you have previous sales experience, describe what products you sold and how you helped customers find the right mattress for them. If you don’t have direct sales experience, explain any customer service or retail experience that relates to this role.

Example: “I’ve worked as a cashier at a local department store for five years, where I learned about different types of mattresses and how to help customers find the best one for their needs. In my current position, I work on commission and am able to offer advice to customers who are looking for specific features like cooling gel or motion-activated lights.”

2. Does everything we offer here interest you or are their specific positions that you are more interested in?

This question is a great way for the interviewer to get an idea of your level of interest in their company and what you’re looking for. It’s important to be honest with your answer, but also show that you are excited about the position and the company as a whole.

Example: “I am very interested in this position because I love working with customers and helping them find exactly what they need. I think Mattress Firm has a lot to offer its customers, including a wide variety of mattresses and brands. I’m especially interested in the memory foam mattress line that you have here.”

3. How would you handle an upset person on the phone?

This question can help the interviewer assess your customer service skills. It’s important to be empathetic and respectful when handling an upset customer, so it’s helpful if you have experience with this in a previous role.

Example: “I once had a customer call me who was very upset about their mattress purchase. They said they were unhappy with how firm it was and wanted to return it. I listened carefully to what they were saying and tried to understand why they were upset. Then, I explained that mattresses are supposed to be firm and that there is no way to return a mattress after using it. The customer seemed satisfied with my explanation and thanked me for my time.”

4. When dealing with customers, what is your communication style?

This question can help the interviewer determine how you interact with customers and whether your communication style aligns with the company’s values. When answering, it can be helpful to mention a specific time when you used this type of communication successfully.

Example: “I am very empathetic when dealing with customers because I know that they are looking for answers to their questions. In my previous role as a mattress sales associate, I had a customer who was unsure about which mattress would work best for them. I asked them several questions to get an idea of what they were looking for in a mattress and then recommended two mattresses based on their needs. The customer ended up purchasing one of the mattresses I recommended.”

5. What kind of qualities are important to you when looking for a job?

This question can help the interviewer determine if your values align with those of Mattress Firm. They may want to know that you’re looking for a company where you can grow and develop professionally, as well as personally. You should answer this question by explaining what qualities are important to you in a job and how they relate to the position you’re interviewing for.

Example: “I’m looking for a career where I can make an impact on my community. I believe that Mattress Firm is a great place to do that because it’s such a large company that offers many different ways to contribute. I also value working at a company where employees feel valued and supported. I think Mattress Firm has these qualities because of its open culture.”