20 McKesson Interview Questions and Answers

When you go for a McKesson interview, you can expect questions about your experience in the medical field, your customer service skills, and your ability to use technology. The interviewer will also want to know why you’re interested in working for McKesson, and what you know about the company and its products. To help you prepare, we’ve compiled a list of sample McKesson interview questions and answers.

McKesson Interview Process

The interview process at McKesson can vary depending on the position you are applying for. However, most positions will require at least two rounds of interviews, often including a phone screen, followed by an in-person interview. For some positions, there may be additional rounds of interviews or assessments. The interview process can take anywhere from a few weeks to several months.

Overall, reviewers found the interview process to be efficient and professional. However, some noted that communication could be improved, especially regarding feedback after interviews. It is also important to note that McKesson uses a panel interview format for many positions, so be prepared to answer questions from multiple people at once.

1. What is your experience working in the pharmaceutical industry?

The interviewer may ask this question to learn more about your experience and skills in the pharmaceutical industry. Use your answer to highlight any relevant work experiences you have that relate to McKesson’s job description.

Example: “I worked for a large hospital as an administrator, where I was responsible for managing all of the medical supplies and equipment used by doctors and nurses on my team. This included ordering supplies from vendors like McKesson, ensuring our inventory levels were sufficient and making sure we had enough staff members to handle patient care needs. I also managed the budget for these supplies and equipment.”

2. Why do you want to work at McKesson?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal or professional experiences that make McKesson stand out to you.

Example: “I want to work at McKesson because I have had such positive experiences with the company’s products and services in my career so far. In my last role, we used McKesson’s CareScape software to manage patient care, which helped us streamline our processes and improve communication between staff members. As a result, we were able to provide more efficient care to patients while also saving money.”

3. Tell me about a time when you had to deliver bad news, how did you handle it?

This question is a great way to assess your communication skills and how you handle difficult situations. When answering this question, it can be helpful to describe the situation in detail and explain what steps you took to deliver the news and support the person or team involved.

Example: “When I was working as an IT manager for a large hospital, we had a security breach that resulted in patient information being leaked online. This was a very sensitive situation, so I immediately called a meeting with all of my employees to discuss the issue and outline our plan of action. We decided to send out emails to patients informing them of the breach and offering free credit monitoring services.

I also met with each employee individually to answer any questions they may have had about the breach. I wanted to make sure everyone felt comfortable and supported during such a stressful time.”

4. Can you tell me about a time that you were able to provide exceptional customer service?

Customer service is an important part of working in a company that provides products and services to the healthcare industry. Employers ask this question to make sure you understand how important it is to provide quality customer service, as well as to learn more about your previous experiences with providing excellent customer service.

Example: “I once had a patient who was having trouble using their McKesson software. They called our help desk and I answered the call. The patient explained their problem, and I asked them to describe what they were doing when the issue occurred. After hearing their description, I realized that the problem was due to a setting on their computer rather than the software itself. I walked them through changing the setting and solved their problem.”

5. How would you help us improve our business processes?

This question can help the interviewer understand how you approach your work and how you might fit into their organization. Use examples from your experience to explain how you would improve processes, increase efficiency or reduce costs.

Example: “I have helped my previous employer streamline our inventory management system by implementing a new software program that reduced errors in data entry and improved accuracy of orders. I also implemented an automated delivery system for supplies that saved us money on shipping costs and increased customer satisfaction with same-day deliveries.”

6. Do you have any experience with data analysis?

This question can help the interviewer determine if you have any experience with McKesson’s products and services. If you do, share your previous experience with data analysis software or other similar programs. If you don’t, you can talk about your ability to learn new systems quickly.

Example: “I’ve used several different types of data analysis software in my past positions. I find it helpful for understanding how our company is performing compared to others in the industry. It also helps me understand what areas we need to improve on so that we can provide better care to our patients.”

7. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be prepared with an answer that shows your strengths while also being honest about any weaknesses you may have. When answering this question, consider the job description and highlight skills that match what the employer is looking for.

Example: “I am extremely organized and detail-oriented, which makes me great at troubleshooting problems and finding solutions. I’m always willing to work hard and learn new things, but I do sometimes struggle with time management. I’ve been working on improving my ability to manage my time more effectively so I can meet deadlines and expectations.”

8. Describe a situation where you had to make a decision quickly. How did you know what information was important to consider before making your decision?

This question can help the interviewer understand how you make decisions and whether your past experience has prepared you for making quick decisions in a fast-paced environment.

Example: “In my previous role, I had to make several important decisions quickly. For example, when we were understaffed, I had to delegate tasks among employees so that everyone could get their work done. I also had to decide which patients needed care most urgently and who could wait until later in the day or week. These types of decisions are common in healthcare because there is often limited time to provide care.”

9. Tell me about a time you had to deal with an upset customer. How did you resolve the situation?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you can resolve conflicts and keep customers happy. In your answer, try to describe a situation where you helped a customer solve their problem or find a solution that made them satisfied.

Example: “In my previous role as a sales representative for a medical supply company, I had a customer who was upset because they didn’t receive the supplies they ordered on time. When I spoke with them, they told me they needed those supplies for an important surgery scheduled in two days. I apologized for the delay and offered to overnight the supplies so they could have them before the surgery. The customer agreed, and we got the supplies there in time.”

10. If hired, what changes would you recommend for our current customer service system?

This question is an opportunity to show your problem-solving skills and ability to think critically. It also allows you to demonstrate that you have researched the company before the interview. When answering this question, it can be helpful to mention a specific change you would make and how it would benefit customers or the company.

Example: “I would recommend implementing a system where customer service representatives are able to access all of the information about a patient’s account when they receive a call. This would allow them to answer questions more efficiently and provide better care for patients. I believe this would help reduce wait times on the phone and improve overall satisfaction.”

11. What type of management style do you prefer?

This question can help the interviewer determine if you would be a good fit for their organization. McKesson has several different types of management styles, so it’s important to understand what they are and how they work before your interview. You should also consider which style you prefer and why.

Example: “I have worked in both top-down and bottom-up management styles, and I find that I am most comfortable with a balanced approach. In my last position, I was responsible for managing a team of five people who were all entry-level employees. I found that having clear expectations and delegating tasks helped me manage effectively while still allowing my team members to learn and grow.”

12. Provide an example of a time where you successfully managed a project from beginning to end.

This question is an opportunity to showcase your leadership skills and ability to complete a project from start to finish. When answering this question, it can be helpful to mention the steps you took to plan the project, how you managed team members and any challenges you overcame during the process.

Example: “In my previous role as a supply chain manager for a large hospital system, I was responsible for managing multiple projects at once. One of these projects involved creating a new inventory management system that would allow us to track supplies more efficiently. To begin this project, I met with key stakeholders to discuss their expectations and needs for the system. Then, I created a timeline for the project and assigned tasks to each member of my team.”

13. Have you ever worked on a team where there was conflict, how did you manage it?

McKesson wants to know that you can work well with others and resolve conflict. This is a great opportunity to show your interpersonal skills, communication skills and problem-solving skills.

Example: “I have worked on teams where there was conflict, but I always try to be the first person to speak up when I see something going wrong. In my last position, we had a team member who would often come in late or leave early without letting anyone know. It became an issue because it affected our ability to complete projects on time. I spoke to her about it privately and she apologized for not communicating better. She promised to let us know if she needed to take any time off.”

14. Give an example of a time where you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to think of a time when you helped someone who was in need or went above and beyond for a customer.

Example: “When I worked at my previous job, we had a client that needed some additional training on our software. They were having trouble with the system and weren’t sure how to use it. Instead of just sending them an email with instructions, I offered to come into their office and give them a one-on-one training session. This took me out of my workday but allowed me to better understand the issue they were having and gave them the individualized attention they needed.”

15. We want all of our employees to be comfortable communicating their ideas to others. Can you describe a time where you had to communicate an idea to someone who didn’t agree with you?

This question is designed to assess your communication skills and ability to work with others. When answering this question, it can be helpful to mention a specific example of when you disagreed with someone but were able to convince them that your idea was the best course of action.

Example: “At my previous job, I had an idea for how we could improve our customer service department’s efficiency. My manager didn’t agree with me at first, but after explaining my idea in more detail, she realized that it would help us save money and provide better service to our customers.”

16. As a Material Handler, you will need to be able to lift up to 50 pounds. Are you comfortable lifting over 50 pounds?

The interviewer will want to know that you are physically capable of performing the job duties. You can answer this question by describing your physical capabilities and how they relate to the position’s requirements.

Example: “I have worked as a material handler for five years, and I am comfortable lifting up to 50 pounds. In my previous role, I was responsible for moving boxes weighing up to 60 pounds. However, I always made sure to use proper lifting techniques so that I didn’t injure myself or others.”

17. When you’re working as a Customer Service Representative, you must have excellent phone skills. Can you give me an example of a time where you provided great customer service via phone?

Customer service is a vital part of working in the healthcare industry. The interviewer will want to know that you have experience providing excellent customer service and can do so on a regular basis.

Example: “In my previous role, I was responsible for answering all incoming calls from customers who had questions about our products or services. One day, I received a call from a customer who wanted to return an item they purchased online. They were upset because they didn’t receive their order within the expected delivery date. I listened carefully to what they said and asked them several questions to understand why they were returning the product. After finding out more information, I was able to resolve the issue by offering them a discount code for future purchases.”

18. As a Business Analyst, you will have to show strong attention to detail. Can you give me an example of a time where you had to pay close attention to details?

This question is an opportunity to show your interviewer that you have the ability to pay attention to detail and how it can help you succeed in this role.

Example: “In my previous position, I was responsible for creating a report on inventory levels of medical supplies at various hospitals across the state. If I didn’t pay close attention to details when collecting data, I would have missed important information about which hospitals had low supply levels and who needed more supplies. This could have resulted in delays in getting supplies to those facilities.”

19. We are looking for someone who can start right away. When could you start if hired?

This question is a great way to show your enthusiasm for the position and company. It also shows that you are ready to start working right away. When answering this question, make sure to mention when you can start and how soon you will be able to get up to speed on the job.

Example: “I am available to start as soon as possible. I have been looking for a new opportunity for some time now, so I am excited about the possibility of starting here at McKesson. I would love to begin my first day by learning more about the company’s culture and getting started with my work.”

20. Our company places high value on punctuality. Tell me about a time when you had to arrive somewhere early or on-time.

This question is a great way to show your interviewer that you are dependable and reliable. It also shows them that you understand the importance of punctuality in their company.

Example: “I have always been someone who values punctuality, so I am usually early for most things. However, there was one time when I had to be at work an hour before my shift started because we were having a training session on new software. I arrived 30 minutes early and helped set up chairs and tables for everyone.”