Medical Secretary Resume Example & Writing Guide

Use this Medical Secretary resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Medical secretaries are the backbone of many medical offices. They support doctors and other medical professionals by managing paperwork, scheduling appointments, answering phones, and more. They’re also the first point of contact for patients who call or visit their doctor’s office—so medical secretaries need to be friendly, compassionate, and great communicators.

Here are some tips and an example to help you write a fantastic medical secretary resume that hiring managers will love.

Mary Thompson
Houston, TX | (123) 456-7891 | [email protected]

Experienced medical secretary with a passion for providing compassionate and efficient support to medical professionals and patients. Proven ability to manage a busy office, handle sensitive information, and maintain patient confidentiality. Driven to develop a long-term career in the medical field.

Houston Community College Jun '10
A.A.S. in Medical Assisting
Company A, Medical Secretary Jan '17 – Current
  • Assisted with the coordination of patient care, including scheduling appointments and follow-up visits.
  • Provided clerical support for physicians by typing medical records, reports, correspondence, etc.
  • Maintained current knowledge of new developments in healthcare delivery systems and practices.
  • Performed other duties as assigned such as copying documents or delivering messages to patients/clients/etc.
  • Served as a resource person regarding health information management policies and procedures within the office setting.
Company B, Medical Secretary Jan '12 – Dec '16
  • Created and maintained electronic medical records for ~200 patients, including scheduling appointments, billing information, insurance claims and prescription refills
  • Scheduled over 100 patient appointments in a timely manner using an appointment system (Zocdoc)
  • Answered incoming calls from patients and family members; transferred urgent messages to the appropriate staff member when necessary
  • Maintained confidentiality of all patient information by following HIPAA regulations at all times
  • Prepared outgoing mailings such as bills, statements and prescription refill requests
Company C, Receptionist Jan '09 – Dec '11
  • Answered and directed all incoming calls in a professional manner.
  • Greeted and assisted all visitors in a prompt, courteous and professional manner.
  • Maintained security of the reception area by controlling visitor access and issuing visitor passes.
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Electronic Health Record Specialist (CEHRS)
  • Certified Medical Receptionist (CMR)

Industry Knowledge: Electronic Medical Records, HIPAA, Insurance Billing and Coding, Patient Information
Technical Skills: Microsoft Office Suite, Medical Terminology, Medical Coding
Soft Skills: Communication, Teamwork, Time Management, Attention to Detail, Accuracy, Problem Solving, Critical Thinking

How to Write a Medical Secretary Resume

Here’s how to write a medical secretary resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters will see. And since they’re so important, it’s crucial that you use them to your advantage.

The best way to do that is to use them to demonstrate your experience and skills. So rather than saying you “provided administrative support,” you could say you “provided administrative support for 24-bed hospital emergency department, including triaging patient information, scheduling appointments, and updating patient charts in electronic medical record system.”

The second bullet point is much more specific and tells the reader exactly what you did and the results of your work.

Related: What Is a Medical Secretary? How to Become One

Identify and Include Relevant Keywords

When you apply for a job as a medical secretary, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t have enough of the right terms, your application might not make it past the initial screening.

One way to make sure you have the right keywords on your resume is to read through a few job postings and take note of the terms that are used most often. You can then add those same terms into your resume where they’re relevant. Here are some common medical secretary keywords to get you started:

  • Medical Terminology
  • Medical Records
  • Electronic Medical Record (EMR)
  • Medical Billing
  • Medical Office
  • Typing
  • Data Entry
  • Healthcare
  • Phone Etiquette
  • Medical Administration
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Hospitals
  • Medical Coding
  • Office Administration
  • Healthcare Management
  • Filing
  • Appointment Scheduling
  • Receptionist Duties
  • Cardiopulmonary Resuscitation (CPR)
  • Microsoft Access
  • Medical Transcription
  • Customer Service
  • Management
  • Healthcare Information Technology (HIT)
  • Insurance Verification
  • Communication
  • Teamwork
  • Medicine
  • Skilled Multi-tasker
  • Health Insurance

Showcase Your Technical Skills

As a medical secretary, you are responsible for a variety of administrative tasks, including managing patient records, scheduling appointments, and handling billing and insurance claims. In order to be successful in this role, you need to be proficient in a number of computer programs, like Microsoft Office Suite and electronic health records (EHR) software. Additionally, you should be familiar with medical terminology and procedures, as you will often be the first point of contact for patients and their families.

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