20 MetLife Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at MetLife.

MetLife is one of the world’s largest financial services companies, with operations in more than 40 countries. As a result, the company has a wide range of positions that it needs to fill, from customer service representatives to financial analysts.

To find the best candidates for these positions, MetLife uses a variety of interview methods, including behavioral interviews, phone interviews, and in-person interviews. The company also uses a variety of company-specific interview questions to get to know candidates better.

In this article, we will provide an overview of some of the most common MetLife interview questions. We will also provide sample answers to help you prepare for your interview.

MetLife Interview Process

The interview process at MetLife is generally very long, taking anywhere from two weeks to a month. The difficulty of the interviews also varies depending on the position you are applying for. Overall, the experience is generally positive, with most applicants finding the staff to be friendly and helpful.

1. Tell me about a time where you had to deal with a difficult situation.

This question is a great way to see how you handle conflict and challenges. When answering this question, it can be helpful to think of a time when you had to solve a problem or make a decision that was not easy.

Example: “When I first started working at my current company, there were some issues with the software we used for our customer service department. The system would often crash during peak hours, which made it difficult for us to answer questions from customers in a timely manner. My manager asked me to find a new software program that could help us improve our customer service experience. After researching several different programs, I found one that met all of our needs and implemented it into our daily operations.”

2. What is your experience in the financial services industry?

This question is an opportunity to show your interviewer that you have the experience and knowledge needed for this role. Use examples from previous work experiences to highlight your skills, abilities and accomplishments.

Example: “I’ve been working in the financial services industry since I graduated college with my bachelor’s degree. My first job was as a customer service representative at a bank where I helped customers with their accounts and answered questions about different products. After two years there, I moved up to a position as a financial advisor at another company where I worked with clients to create personalized investment plans. In both positions, I learned valuable skills that help me today.”

3. How would you use social media as an insurance agent?

Social media is a popular way to connect with customers and potential clients. An interviewer may ask this question to learn how you would use social media in your role as an insurance agent for MetLife. Use examples from your past experience using social media to promote products or services.

Example: “I have used social media extensively in my previous roles, so I know that it’s important to be active on these platforms. In my last position, I was responsible for managing our company’s Facebook page. I created engaging content that encouraged people to comment and share the posts. This helped us grow our audience and reach more potential clients.”

4. Have you ever worked for a company that was bought out or merged, how did you handle it?

This question is a great way to see how you handle change. MetLife has been bought out in the past, so it’s likely that they’ve had employees who have experienced this before. Your answer should show that you can adapt and perform well under pressure.

Example: “When I worked for XYZ Insurance Company, we were bought out by another company. At first, I was nervous about what would happen to my job. However, after talking with my manager, I learned that I would be staying on as an employee of the new company. It took some time to get used to working for the new company, but I eventually adjusted.”

5. Describe your leadership skills and give examples of when you have demonstrated them.

Leadership skills are important for any role in an organization, and employers ask this question to see if you have the ability to lead a team. When answering this question, it can be helpful to describe your leadership style and provide examples of when you led a project or helped someone with their work.

Example: “I believe that leaders should always be open to feedback from others. I am always willing to listen to my team members’ ideas and suggestions, and I encourage them to do the same. In fact, I recently had a team member come to me with some concerns about how we were handling a client’s account. I listened to her concerns and then asked her what she thought would be a better solution. She was able to explain her idea more clearly after hearing my thoughts on the matter, and together we came up with a plan that satisfied both our clients.”

6. What kind of assets are you currently managing?

This question is a way for the interviewer to assess your experience level and determine if you are qualified for the position. If you have no prior experience managing assets, explain what kind of financial planning you’ve done in the past.

Example: “I currently manage my client’s retirement accounts, including IRAs and 401(k)s. I also help them set up their investment portfolios and make sure they’re diversified enough to meet their goals. In addition, I help clients with estate planning by creating wills and trusts that outline how they want their assets distributed after death.”

7. Explain the difference between whole life and term life insurance.

This question is a great way to test your knowledge of the company’s products. It also shows that you have experience with insurance and can apply it to real-world situations. When answering this question, make sure to explain the differences between the two policies clearly and concisely.

Example: “Whole life insurance is permanent coverage that lasts for the duration of your life. You pay premiums on a monthly or yearly basis, and when you die, your beneficiaries receive the death benefit. Term life insurance is temporary coverage that only lasts for a certain amount of time. You pay premiums on a monthly or yearly basis, and when you die, your beneficiaries receive the death benefit.”

8. Why do you want to work at MetLife?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know what you like about MetLife and why you’re excited to work there. When preparing for this question, make sure to highlight aspects of the job listing that appeal to you. Consider also mentioning any personal connections you have with the company or its employees.

Example: “I’m very interested in working at MetLife because I’ve always been impressed by the company’s mission statement. You prioritize making customers’ lives better, which is something I strive to do as well. I think my skills would be a great fit for this role, and I’d love to contribute to the success of such an innovative company.”

9. Do you have any experience filing claims?

This question can help the interviewer determine your experience with filing claims and how you handled them. If you have any experience, explain what type of claim it was and how you helped resolve it. If you don’t have any experience, you can talk about a time when you had to file a claim for something that went wrong.

Example: “In my last position as an insurance agent, I worked with several clients who filed claims on their policies. One client came to me because they were having trouble getting in touch with their life insurance provider. After talking with the client, I found out that the company hadn’t been paying the premiums for over two years. The client didn’t know this, so he thought his policy was no longer valid.

I contacted the insurance company again and explained the situation. They agreed to reinstate the policy and pay back all missed payments.”

10. What types of investments do you recommend to clients? Why?

This question is an opportunity to show your expertise in the financial industry. You can answer this question by describing a specific investment you have made for a client and how it helped them achieve their goals.

Example: “I recommend my clients invest in index funds because they are low-cost investments that allow investors to diversify their portfolios. Index funds also provide consistent returns, which means my clients don’t need to worry about market fluctuations. I recently recommended index funds to a client who was looking for a long-term investment with low risk. He invested $100,000 into an index fund that tracks the S&P 500. After one year, he had earned 10% on his initial investment.”

11. Give us an example of a time you were able to successfully sell a product to someone who initially said no.

This question is a great way to show your sales skills and how you can overcome challenges. When answering this question, it’s important to focus on the steps you took to convince the client to buy the product or service.

Example: “I once had a client who was hesitant about purchasing life insurance because of his age. I explained that even though he was young, he could still benefit from having life insurance. He agreed to purchase the policy but only if we would reduce the monthly payments. I spoke with my manager and they were able to lower the payment plan for him.”

12. Are you comfortable working on commission?

This question is a great way to determine if you’re willing to work hard for your money. If the company offers commission-based pay, it’s important that you understand how much you can earn and when you’ll receive those payments. Be honest about whether or not you’re comfortable with this type of compensation structure.

Example: “I’m open to working on commission, but I prefer a salary. In my last position, I was offered a percentage of sales as well as a base salary. This allowed me to make more money than I would have otherwise, so long as I met my quota. However, I also understood that there were months where I wouldn’t be able to meet my quota. That’s why I like having a steady paycheck.”

13. How do you prioritize tasks?

This question can help the interviewer understand how you approach your work and determine which tasks are most important. Use examples from previous experience to show that you know how to prioritize your time and complete projects on time.

Example: “I use a planner to keep track of my daily, weekly and monthly tasks. I find this method helps me stay organized and ensures I’m completing all of my responsibilities in a timely manner. In my last role, I used my planner to organize my week by color-coding each day based on what type of task it was. This helped me see at a glance if I had any upcoming deadlines or meetings so I could plan accordingly.”

14. Do you prefer to work independently or on a team?

This question can help the interviewer determine how you might fit into their organization. If you’re interviewing for a position that requires working in teams, it’s important to show your ability to collaborate with others and work toward common goals. When answering this question, consider what type of role you are applying for and highlight any teamwork experience you have.

Example: “I enjoy both independent and collaborative work. In my last job, I worked on a team of five people who were all responsible for different aspects of our projects. We met regularly to discuss our progress and make sure we were all on track. I also enjoyed collaborating with other members of my department when we needed to solve problems or find solutions to issues.”

15. List some ways to advertise insurance policy products.

This question is a great way to test your creativity and problem-solving skills. It also allows you to show the interviewer how you can use your advertising knowledge to help MetLife sell its products.

Example: “I would advertise insurance policy products by using social media, radio ads, billboards and television commercials. I would make sure that all of my advertisements are clear and easy to understand so customers know exactly what they’re getting when they purchase a product. I would also create an online presence for the company where people could learn more about our policies.”

16. Walk us through a typical day for you as an insurance agent.

This question is a great way to learn more about the daily responsibilities of an insurance agent. It also allows you to show your interviewer that you understand what it takes to be successful in this role. When answering, try to include all of the tasks you would perform on a typical day.

Example: “I usually arrive at work around 8 a.m., and I start my day by checking emails and voicemails from clients. Then, I review any new policies or claims that have been filed. After that, I make phone calls to existing customers to discuss their current coverage and offer them additional products. Throughout the day, I meet with prospective clients to explain our services and answer any questions they may have.”

17. We’re looking for employees that will go above and beyond for their customers, what can you tell us about yourself that makes you feel like you’d be a good fit here?

This question is a great way to show the interviewer that you’re passionate about your work and are willing to go above and beyond for customers. When answering this question, it can be helpful to talk about a time when you went above and beyond for a customer or helped someone in need.

Example: “I feel like I would be a good fit here because of my passion for helping others. In my last role as an insurance agent, I had a client who was going through some tough times. They were having trouble paying their premiums on time, but they really wanted to keep their coverage. So, I worked with them to find a solution where they could pay off their premium over time so they didn’t lose their coverage.”

18. Can you talk about some investment opportunities you’ve seen recently and why you think they’re a good idea?

This question is a great way to test your knowledge of the financial industry and how you apply it. It’s also an opportunity for you to show off your critical thinking skills, as you’ll need to analyze several factors before making a decision about whether or not to invest in something.

Example: “I recently read about a company that makes smart locks. They’re currently raising money on Kickstarter, but they’ve already raised over $1 million. I think this is a good idea because there are so many people who want smart locks, and this company has a unique product that could really take off. Another investment I’m considering is a new app that helps users find local food trucks. There aren’t any other apps like it out there, and I think it would be a fun project.”

19. What are some things you consider before taking on a new client?

This question can help the interviewer understand how you apply your knowledge of insurance to real-world situations. Use examples from past experiences that highlight your critical thinking skills and ability to make decisions under pressure.

Example: “When taking on a new client, I consider their current situation and what they hope to achieve with an insurance policy. For example, when working with a family who wanted to protect their child’s future by purchasing life insurance, I made sure to explain all the different types of policies available so they could choose one that best suited their needs. In another instance, I worked with a company that was looking for coverage options for its employees. After learning more about the company culture, I recommended a few different plans that would provide the most value.”

20. When did you first become interested in finance?

This question can help the interviewer get to know you better and understand your career path. It also helps them determine if you have a passion for finance, which is important when working in this field. If you are passionate about finance, it shows that you will be more likely to succeed at this job. When answering this question, try to think of an event or person that inspired you to pursue a career in finance.

Example: “When I was younger, my parents would take me to work with them every day. My dad worked as a banker, so he would bring me into his office where I would play on the computer while he worked. One day, I asked him what he was doing, and he explained how banking works. He showed me all of the different accounts and transactions he was making. From then on, I was hooked. I wanted to do exactly what he did.”


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