20 MGM Resorts International Interview Questions and Answers

MGM Resorts International is a global hospitality and entertainment company that owns and operates a number of iconic properties around the world. From the Bellagio and MGM Grand in Las Vegas to the Borgata in Atlantic City and the MGM Macau in China, MGM Resorts International is a truly global company.

When it comes to interviewing for a job with MGM Resorts International, you can expect to be asked a mix of general and company-specific interview questions. In this guide, we’ll give you a rundown of some of the most common MGM Resorts International interview questions, so you can go into your interview prepared and confident.

MGM Resorts International Interview Process

The interview process at MGM Resorts International can vary depending on the position you are applying for. However, most positions will require at least one in-person interview. The length of the hiring process also varies, but it is typically not longer than a few weeks.

Overall, the interview process is relatively straightforward and is not overly difficult. However, some positions may require more specific skills or knowledge. For example, positions in the security or table games departments may require applicants to pass a skills test.

Overall, the interview experience at MGM Resorts International is generally positive. Interviewers are typically professional and polite, and they will try to make you feel comfortable during the process.

1. Why do you want to work at MGM Resorts International?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal or professional experiences that have led you to apply for this role.

Example: “I want to work at MGM Resorts International because I am passionate about hospitality, and I believe in the company’s mission of providing exceptional service to its customers. In my last position as a server at a high-end restaurant, I was able to provide excellent customer service to my guests. One night, one of my tables had an issue with their meal, and I was able to resolve it quickly by offering them a complimentary dessert. They were so impressed with how well I handled the situation that they left me a generous tip.”

2. Do you have experience working with a diverse customer base?

MGM Resorts International is a global company that offers experiences to customers from all over the world. The interviewer wants to know if you have experience working with people of different backgrounds and cultures. Showcase your ability to communicate effectively with others by highlighting past customer service or hospitality experience.

Example: “I’ve worked in the hospitality industry for five years, and I’ve had the opportunity to work with many different types of people. In my last position as a concierge at a luxury hotel, I interacted with guests from all over the world. I learned how to speak multiple languages and use translation apps to help them navigate our property. I also developed relationships with local businesses so I could recommend places to eat and shop.”

3. Can you tell me about a time when you had to deal with an irate customer, how did you handle it?

An interviewer may ask this question to assess your customer service skills. They want to know how you react when a guest is upset and whether or not you have the ability to diffuse the situation. In your answer, try to show that you can remain calm under pressure and use your communication skills to resolve the issue.

Example: “I once had a customer who was upset because they didn’t get their free drink at the bar. I listened to what they were saying and explained that we do offer complimentary drinks but only for those who are gambling. The customer became more agitated after hearing my explanation, so I offered them a complimentary drink on me as an apology. After that, they calmed down and left.”

4. What are your thoughts on the current state of Las Vegas and the tourism industry as a whole?

The interviewer may ask you this question to gauge your knowledge of the Las Vegas area and how it’s changed over time. This is also an opportunity for them to see if you have any opinions on these changes, which can be a good indicator of whether or not you’d fit in with their team. In your answer, try to show that you’re aware of the current state of Las Vegas while also showing that you understand why things are the way they are.

Example: “Las Vegas has definitely changed since I was a kid. When I first visited as a teenager, there were no casinos downtown and Fremont Street was still a place where people would go out at night. Now, it seems like all of the action is happening along The Strip. While I’m sure some locals miss those days, I think it’s great that tourists now have so many options when visiting Las Vegas.”

5. Are you comfortable working in a fast paced environment?

Working in a casino can be hectic at times. Employers ask this question to make sure you’re comfortable working under pressure and that you have the ability to multitask. Use your answer to explain how you stay organized and prioritize tasks. Show them that you are able to work quickly while still maintaining quality results.

Example: “I am definitely comfortable working in a fast-paced environment. In my last role, I was responsible for managing multiple social media accounts. This required me to post content regularly throughout the day. I learned to use scheduling tools so I could spend more time creating high-quality posts instead of just typing out quick updates. I also developed strategies for responding to comments and questions as they came in.”

6. How would you describe your management style?

This question can help the interviewer determine how you would fit in with their team. Your management style is a reflection of your values and beliefs, so it’s important to be honest about what type of manager you are.

Example: “I believe that managers should lead by example. I am always willing to pitch in wherever needed, whether that means working late or helping out on other projects. I also think it’s important for managers to have regular one-on-one meetings with their employees to check in and see how they’re doing. This helps me get to know my employees better and allows them to feel comfortable coming to me if they need anything.”

7. Tell us about your experience dealing with money as a cashier or dealer.

This question is a great way to assess your customer service skills and how you interact with money. It’s also an opportunity for the interviewer to learn more about your experience in the gaming industry. When answering this question, it can be helpful to mention any specific training or certifications you have that relate to dealing with money.

Example: “I worked as a cashier at my local grocery store during high school. I was responsible for counting out change and making sure customers had correct change before they left the register. I also took advantage of a certification program offered by the casino where I worked part-time. The program taught me how to count cards and identify common scams.”

8. Give us an example of a time when you made a mistake at work and what you learned from it.

This question can help the interviewer get to know you as a person and see how you respond to challenges. It also helps them understand your ability to learn from mistakes and grow professionally.

Example: “When I first started working in customer service, I was so excited to be able to answer questions for customers that I would often go into too much detail about the product or service. This led to some confusion among customers who were looking for more general information. Now, I make sure to ask clarifying questions before going into too much detail.”

9. Describe a time that you went above and beyond for a customer.

This question can help the interviewer determine how you handle customer service and whether you are willing to go above and beyond for your customers. Use examples from previous jobs or describe a time when you helped someone who wasn’t a customer.

Example: “At my last job, I had a regular customer who was always in a rush. One day, she came into the store with her young son, and he started crying. I took him out of the cart and calmed him down while his mother checked out. She told me that it was because of me that she could get everything done and still make it to work on time.”

10. How do you feel about wearing a uniform?

Uniforms are a common part of working in the hospitality industry. Employers ask this question to make sure you’re comfortable wearing one and that it won’t affect your work performance. In your answer, explain why you feel about uniforms positively or negatively. If you have experience with wearing a uniform, share what kind of uniform you wore and how you felt about it.

Example: “I’m actually really excited to wear a uniform at MGM Resorts International because I think it will help me fit in more quickly. When I worked as a server at a restaurant, I was required to wear black pants and a white button-up shirt. I found that having a uniform made me feel more confident and prepared for my shift. It also helped customers know who our servers were so they could request us specifically.”

11. What is one thing you think we should improve about our company?

This question is a great way to see how you can contribute to the company’s success. It also shows that the interviewer wants to know what you think about their organization and whether you have any ideas for improvement. When answering this question, it’s important to be respectful of the company and its employees. You should focus on one thing you would change or improve rather than listing several things.

Example: “I think your company could benefit from having more training opportunities for employees. I’ve noticed that many people here are very knowledgeable in their roles but there aren’t as many opportunities to learn new skills or expand knowledge. I think offering more training programs would help everyone grow professionally.”

12. Have you ever worked in a resort before?

This question is a great way for the interviewer to learn more about your experience and how it relates to working at an MGM resort. If you have worked in a resort before, share what your role was and how it prepared you for this position. If you haven’t worked in a resort before, you can talk about any other hospitality experience that may be relevant to this job.

Example: “I’ve never worked in a resort before, but I do have several years of customer service experience. In my last position as a server at a restaurant, I learned how to work with large groups of people and manage their expectations. This skill has helped me understand how to communicate effectively with guests and prioritize their needs.”

13. How well do you work under pressure?

Working in the hospitality industry can often involve working under pressure. Employers ask this question to make sure you have experience with high-pressure situations and how well you perform in them. Use your answer to explain that you are a strong problem solver who is able to work quickly when needed. Explain that you enjoy being challenged by tight deadlines.

Example: “I am someone who thrives on pressure. I love having a deadline because it makes me work harder and more efficiently. In my last role, I was responsible for managing multiple social media accounts at once. This meant I had to respond to comments and posts within minutes of receiving them. I enjoyed this challenge and learned to manage all of these tasks simultaneously. I believe I would be an excellent fit for this position.”

14. Where do you see yourself in five years?

This question is a common one in interviews, and it’s often asked to see if you have career goals. Interviewers want to know that you’re motivated and ambitious. When answering this question, make sure your answer shows that you are driven and passionate about your career.

Example: “I hope to be working for MGM Resorts International as an executive by then. I’ve always wanted to work in management, and I feel like the skills I learned at my previous job would help me get there. I’m excited to continue learning more about how to lead a team and motivate others. I think I could excel in this role.”

15. How would you approach handling a guest who was unhappy with their stay?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a challenging situation and whether you have the ability to resolve it quickly. In your answer, demonstrate that you can empathize with customers and use problem-solving skills to find solutions.

Example: “If I encountered an unhappy guest, my first priority would be to listen to them and understand their concerns. Then, I would try to offer solutions or alternative options to help make things right. If they were still unsatisfied, I would work with my manager to find a solution that satisfied both parties.”

16. What do you think makes a great lifeguard?

This question is a great way to show your knowledge of the industry and how you can apply it. You should answer this question by describing what makes a lifeguard successful, including specific skills or qualities that are important for the job.

Example: “I think a great lifeguard needs to be highly observant and able to make quick decisions. They need to know CPR and first aid, as well as how to use all of the equipment in their lifeguard tower. A good lifeguard also has excellent communication skills so they can relay information to other staff members and visitors.”

17. How many hours a week can you commit to this position?

This question can help the interviewer determine if you’re a good fit for their company. They want to know that you’ll be able to meet deadlines and complete your work on time, so they may ask this question to see how many hours per week you plan to work. When answering this question, it’s important to consider what is typical of employees in similar positions at this company. If you are unsure of what the average number of hours worked per week is, try asking about it during your interview.

Example: “I am available to work 40 hours per week. I understand that there are times when overtime is necessary, and I’m happy to do whatever is needed to get the job done.”

18. Tell me about a time when you worked on a team project, how were you involved and how did it go?

Teamwork is an important skill to have in the hospitality industry. Employers ask this question to see if you are a good team player and how you work with others. Use your answer to explain that you enjoy working on teams, but also highlight any specific skills or experiences you have that make you a strong teammate.

Example: “I’ve always enjoyed teamwork because it allows me to learn from other people’s ideas. In my last job as a server at a restaurant, I worked on a team of servers who were all responsible for different tables. We had to communicate well so we could ensure each table was taken care of properly. I think my communication skills helped us succeed.”

19. What are your strengths and weaknesses?

Employers ask this question to learn more about your personality and how you view yourself. They want to know that you are honest, but also confident in your abilities. When answering this question, be sure to highlight a few strengths while only mentioning one or two weaknesses.

Example: “I am very organized and detail-oriented. I always make sure to have all of my paperwork filed correctly and on time. My weakness is that sometimes I get so focused on the details that I forget to look at the big picture. I work hard to remind myself to take a step back every once in a while.”

20. Do you speak any other languages besides English?

The interviewer may ask this question to see if you have any language skills that can help your coworkers. If you speak another language, share how it has helped you in the past and what kind of situations it’s been helpful in.

Example: “I don’t speak any other languages besides English, but I do know a few phrases in Spanish. When I was working at my previous job, we had a lot of Spanish-speaking guests who would come into our hotel. Knowing some basic Spanish phrases like ‘good morning’ and ‘how are you?’ really helped me communicate with them and make sure they were having a good experience.”