20 Mobile Device Management Interview Questions and Answers

Mobile Device Management (MDM) is a process used to secure and manage mobile devices such as smartphones, laptops and tablets. MDM is important for businesses as it helps to protect company data and ensures that employees are using their devices in a productive and compliant manner. When interviewing for a position that involves MDM, you can expect to be asked questions about your experience and knowledge of the subject. In this article, we review some common MDM interview questions and provide tips on how to answer them.

Mobile Device Management Interview Questions and Answers

Here are 20 commonly asked Mobile Device Management interview questions and answers to prepare you for your interview:

1. What is mobile device management?

Mobile device management (MDM) is a type of security software that helps businesses manage and secure mobile devices such as smartphones, tablets, and laptops. MDM software typically includes features such as the ability to remotely lock and wipe a device if it is lost or stolen, as well as create and enforce policies such as password requirements and device restrictions.

2. What are the main components of Mobile Device Management (MDM)?

The main components of Mobile Device Management are:

-Device management: This includes the ability to remotely configure and manage mobile devices.

-Application management: This includes the ability to manage and distribute mobile applications.

-Data management: This includes the ability to manage and secure data on mobile devices.

-Security: This includes the ability to secure mobile devices and data.

3. Can you name a few popular MDM tools?

Some popular MDM tools include SOTI MobiControl, MaaS360 by Fiberlink, AirWatch by VMware, MobileIron, and Good for Enterprise.

4. How does an administrator access data on a corporate-owned Android phone that’s locked and not working properly?

There are a few ways that an administrator can access data on a corporate-owned Android phone that’s locked and not working properly. One way is to use Android Debug Bridge (ADB) to connect to the phone and access the data. Another way is to use a tool like Elcomsoft Phone Breaker to extract the data from a backup.

5. What happens if multiple administrators try to perform admin actions on the same phone at the same time?

If multiple administrators try to perform admin actions on the same phone at the same time, it can cause conflicts. For example, if two administrators try to remotely wipe the phone at the same time, it is unclear which administrator’s action will take precedence. To avoid such conflicts, it is best to coordinate admin actions among all administrators.

6. What is APNS and what is it used for in context with MDM?

APNS is the Apple Push Notification Service, and it is used to send push notifications to iOS devices. In the context of MDM, APNS can be used to send notifications to devices about updates or changes to the configuration, or to alert users to take action on their devices.

7. What is ADB and what is its significance in context with MDM?

ADB is the Android Debug Bridge, and it is a command line tool that allows developers to communicate with Android devices. In the context of MDM, ADB can be used to remotely control and manage Android devices. This includes the ability to install and uninstall apps, manage app permissions, and track device usage.

8. What does factory resetting a phone do when managed by MDM?

When a phone is managed by MDM, a factory reset will remove all traces of the MDM software from the phone. This includes any restrictions or policies that were put in place by the MDM.

9. Is it possible to uninstall or remove MDM software from a smartphone? If yes, then how?

It is possible to uninstall or remove MDM software from a smartphone, but the process will vary depending on the specific software in question. In general, you should be able to do so by going into the phone’s settings menu and finding the MDM software listed under applications. From there, you should be able to uninstall it like any other app.

10. Can an employee who doesn’t have an active job still be under the control of an MDM system?

Yes, an employee who doesn’t have an active job can still be under the control of an MDM system. This is because MDM systems are designed to manage mobile devices, not just employees. So, even if an employee is no longer employed, their device can still be managed by the MDM system.

11. What is OMA Client Provisioning? Why is it important in context with MDM?

OMA Client Provisioning is a standard that allows for the provisioning of mobile devices over the air. This is important in the context of MDM because it allows for the remotely and automatically provisioning of mobile devices, which can save a lot of time and effort in managing a large fleet of mobile devices.

12. What are some common use cases for MDM?

MDM can be used for a variety of tasks, such as remotely wiping a device, managing apps, enforcing security policies, and managing device configurations.

13. What are the different types of policies that can be configured and enforced using MDM?

The types of policies that can be configured and enforced using MDM include: device restrictions, app installation and usage, data security, and network access.

14. What potential security issues should be considered before implementing MDM?

One potential security issue to consider before implementing MDM is the possibility of data breaches. If an unauthorized user gains access to the MDM system, they could potentially view or even modify sensitive data. Another issue to consider is the potential for Denial of Service attacks. If an attacker is able to overload the MDM system with requests, it could cause the system to crash or become unavailable.

15. Does encryption help secure devices against attacks when they’re being managed through MDM?

Encryption is one way to help secure mobile devices against attacks when they’re being managed through MDM. However, it’s important to note that encryption is not a silver bullet and there are other steps that should be taken to secure devices, such as ensuring that devices are running the latest security patches and using strong passwords.

16. What is the difference between jailbreaking and rooting an android device? When would you need to root or jailbreak a phone?

Jailbreaking is the process of removing the restrictions placed on an iOS device by Apple, in order to allow it to run unauthorized code. Rooting is the process of gaining access to the root user account on an Android device, which allows you to have full control over the device. You would need to jailbreak or root a phone if you wanted to install unauthorized software on the device, or if you wanted to access features that are normally restricted.

17. Are there any compliance and regulatory requirements that need to be met when using MDM?

There are a few compliance and regulatory requirements that need to be met when using MDM, such as ensuring that data is encrypted and that devices are password protected. Additionally, MDM systems need to be able to track and monitor devices in order to ensure that they are being used appropriately.

18. In your opinion, which is better: Intune or Microsoft SCCM?

Intune is better for managing mobile devices because it is a cloud-based solution that is constantly updated with the latest security features. Microsoft SCCM is a more traditional on-premises solution that can be more difficult to keep up to date.

19. Do all MDM systems support both iOS and Android phones?

No, not all MDM systems support both iOS and Android phones. Some systems may only support one type of phone, while others may support a variety of phone types.

20. Which factors should one consider while choosing an MDM solution?

There are a few key factors to consider when choosing an MDM solution:

-The needs of your organization: What specific features and functionality does your organization need in an MDM solution?
-The size of your organization: A smaller organization may not need as robust or feature-rich an MDM solution as a larger one.
-The budget: MDM solutions can vary widely in price, so it’s important to consider what you’re willing to spend.
-The platform: Not all MDM solutions work with all mobile platforms, so you’ll need to make sure the solution you choose supports the devices you want to manage.