20 ModSquad Interview Questions and Answers

When it comes to interviewing for a job at ModSquad, you can expect to be asked questions that are specific to the company and the digital engagement industry. This means that you’ll need to do your homework on ModSquad and the industry before your interview.

To help you prepare, we’ve compiled a list of sample ModSquad interview questions and answers. These questions will give you a good idea of what to expect and how to answer questions about ModSquad, the digital engagement industry, and your experience and qualifications.

ModSquad Interview Process

The interview process at ModSquad is pretty straightforward. You’ll have an initial phone screen with a recruiter, followed by an interview with the project manager. If everything goes well, you’ll be asked to sign some documents and start orientation. The entire process usually takes about two weeks.

1. Do you have experience with moderation?

Moderation is a key part of the role, and employers want to know that you have experience with it. If you do not have moderation experience, consider including other customer service or community management experiences in your answer.

Example: “I’ve moderated forums for several years now, so I’m very familiar with how to handle different situations and keep conversations civil. In my last position, I also helped moderate social media channels, which gave me additional insight into what our customers were saying online. This knowledge has been helpful when working on projects here at ModSquad.”

2. What do you think is the most important part about being a moderator?

This question can help the interviewer understand what you value about this role. It’s important to show that you know how to be a good moderator and that you’re passionate about it.

Example: “I think the most important part of being a moderator is ensuring that everyone feels safe in the community. Moderators should always make sure they are following the rules, but also making sure that people feel welcome and included. I’ve moderated many online communities before, and I have found that my ability to listen and empathize with others has helped me create positive experiences for all users.”

3. Describe your customer service style.

Customer service is an important part of working in a digital engagement company. Employers ask this question to make sure you have the right personality for their team. They want someone who can be empathetic and helpful, but also direct when necessary. In your answer, explain what makes you a good customer service representative. Share some examples of how you’ve helped others in the past.

Example: “I believe that every person deserves respect and kindness. I try to treat everyone with equal amounts of patience and positivity. However, if someone is being rude or disrespectful, I will not hesitate to tell them so. I think it’s important to set boundaries early on. If they continue to act inappropriately, I will remove them from the conversation.”

4. Do you enjoy providing customer support through social media channels?

Customer support is a key function of the moderator role, and employers want to ensure you enjoy this aspect of the job. They may ask questions like this one to determine if you’re prepared for the responsibilities that come with moderating social media channels. In your answer, share why you enjoy providing customer support through social media platforms.

Example: “I love interacting with people on social media because I find it’s an excellent way to build relationships with customers. When they reach out to me, I try my best to respond as quickly as possible so they feel heard. It makes me happy when I can resolve their issue or answer their question in a timely manner.”

5. How would you define good customer service?

Customer service is an important part of many roles in the digital world, and this question can help interviewers understand your perspective on customer service. Use examples from previous jobs or experiences to explain what you think makes for good customer service.

Example: “Good customer service is when a company’s representatives are friendly, helpful and empathetic toward their customers. It’s also important that they’re knowledgeable about the products or services they’re selling so they can answer questions and solve problems effectively. I believe it’s essential to treat every customer as if they’re the most important person in the world because they are.”

6. Have you ever been in a situation where you lost your temper, how did you handle it?

This question is a behavioral one, and it’s used to assess your problem-solving skills. When answering this question, you should focus on the steps you took to solve the situation.

Example: “I once had an angry customer who was complaining about our service. I tried my best to listen to what they were saying, but after a while, I lost my temper. I told them that we would be happy to help them if they stopped being rude. They apologized, and I explained how we could improve their experience with us.”

7. Give an example of a time you had to deal with a difficult customer or situation.

Interviewers may ask this question to learn more about your customer service skills and how you handle conflict. When answering, try to focus on a specific example of how you handled the situation successfully.

Example: “In my previous role as a community manager for an online forum, I had a user who was constantly posting negative comments about our company. Instead of ignoring them or blocking their account, I decided to respond to each comment with positive feedback. After responding several times, the user apologized for his behavior and began contributing positively to the forum.”

8. Tell me about a time when you were working on a team project and there was conflict, how did you handle it?

When working in a team environment, there may be times when you and your colleagues disagree. Employers ask this question to make sure that you can handle conflict well and work with others effectively. In your answer, try to show that you are able to communicate respectfully and resolve issues quickly.

Example: “In my last job as a community manager, I worked on many projects with other members of the marketing department. One time, we were creating content for a new product launch, and one member of our team wanted to use an image from another website without permission. I explained why it was important to get permission before using someone else’s images. The person agreed and contacted the website owner to get their approval.”

9. We are looking for people who can work independently. Would you be able to maintain focus if you were given a task that required little interaction?

This question is designed to determine if you can work independently and how well you perform under pressure. It also helps the interviewer understand your personality and whether you would fit in with their team.

Example: “I am a very independent person, so I don’t mind working alone at all. In fact, I prefer it because I know that I can get my tasks done without needing constant feedback or help from others. However, I do like to check in every once in a while just to make sure that I’m on track.”

10. Why do you want to work at ModSquad?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention specific aspects of ModSquad that appeal to you or how your skills and experience align with what they’re looking for in an employee.

Example: “I want to work at ModSquad because I’ve been following your work for years now and am impressed by the quality of your moderation services. I think my background in community management would make me a great addition to your team.”

11. Why should we hire you over other candidates?

This question is your opportunity to show the interviewer that you are qualified for this role. Use examples from your experience and explain how they relate to the job description.

Example: “I am a highly motivated individual with excellent communication skills, which I believe makes me an ideal candidate for this position. In my previous role as a community manager, I was responsible for moderating comments on our company’s social media accounts. When users would leave negative or inappropriate comments, I always responded in a way that was professional but also friendly. This helped many of them change their tone and become more positive.”

12. How well do you take criticism?

This question can help an interviewer understand how you respond to constructive feedback. It’s important for moderators to be open to receiving and implementing feedback, so it’s helpful if you have experience with this in the past.

Example: “I’ve worked as a moderator before, and I found that my team leader gave me great feedback on how I could improve my moderation skills. She helped me learn more about different types of users and how to best communicate with them. I also learned from other moderators who offered their advice when I asked for it. Taking criticism is essential to improving your skills as a moderator.”

13. What makes you different from any other candidate?

This question is a great way to show your interviewer that you’ve done your research on the company and are truly interested in working for them. When answering this question, it can be helpful to mention something specific about ModSquad or its services that makes you excited to work there.

Example: “I’m different from other candidates because I have experience moderating forums and social media platforms. In my last role as a community manager, I learned how important it is to create an inclusive space online. I also understand the importance of responding quickly to customer service inquiries and questions. This skill has helped me become one of the top moderators in my field.”

14. What would you do if you found out one of our clients was having issues with their product?

This question can help the interviewer understand how you would handle a conflict with one of their clients. Use your answer to highlight your problem-solving skills and ability to communicate effectively.

Example: “If I found out that a client was having issues with their product, I would first contact them to see if they needed any additional support or information about the product. If they still had questions or concerns, I would then reach out to the company’s customer service department to find out more information about the issue. From there, I would work with both parties to resolve the issue as quickly as possible.”

15. Where do you see yourself in five years?

Employers ask this question to learn more about your career goals. They want to know if you plan on staying with their company for a long time or if you’re looking for something temporary. When answering, try to be honest and realistic. Explain what steps you’ll take to get where you want to be in five years.

Example: “I see myself working as a community manager at ModSquad. I’ve always been passionate about social media and the digital world, so it’s exciting to think that I could work in this field for the next five years. I’m committed to my education and will continue to pursue certifications and training opportunities to advance my skills.”

16. Why are you interested in this position?

This question is an opportunity to show the interviewer that you’ve done your research on the company and understand what it does. When answering this question, make sure to mention a few things about ModSquad’s mission or values and how they align with your own goals and interests.

Example: “I’m interested in this position because I believe in the power of online communities. I think it’s important for people to have safe spaces where they can share their opinions and connect with others who are facing similar challenges. I also love working with technology and am excited by the idea of moderating forums and social media accounts.”

17. Are you familiar with using Zoom?

Zoom is a video conferencing platform that ModSquad uses for client meetings. Interviewers ask this question to make sure you are comfortable using the software and understand how it works. In your answer, let them know that you have used Zoom in the past and explain why you feel confident using it.

Example: “I am familiar with Zoom and have used it before at my current job. I find it easy to use and like that it allows me to share documents and presentations with other team members during our weekly meetings. It also has an audio-only mode which makes it easier to focus on what others are saying without having to worry about taking notes.”

18. How comfortable are you with public speaking?

Moderators often need to give presentations or moderate online forums. Employers ask this question to make sure you’re comfortable with public speaking and presenting in front of a group. Use your answer to show that you have experience with public speaking and can confidently do it when needed.

Example: “I’ve been giving presentations for the past five years, so I’m quite comfortable with public speaking. In my last role, I moderated an online forum where I gave weekly presentations on different topics. These presentations were recorded and uploaded to our company’s YouTube channel. I also hosted several webinars as part of my job.”

19. What is your favorite moderating tool?

This question is a great way to see how much experience you have with moderating tools. It also allows the interviewer to understand what your favorite tool is and why it’s your favorite. When answering this question, be sure to mention which features of the tool are most beneficial to you.

Example: “My favorite moderating tool is Crowdfire because I find that it has all of the features I need in one place. The ability to schedule posts, monitor hashtags and manage followers makes my job so much easier. Plus, the user interface is very easy to use.”

20. What is your preferred method of communication?

This question can help the interviewer determine how you prefer to communicate with your team. It can also show them what methods of communication you are familiar with and comfortable using. When answering this question, it can be helpful to mention a few different ways you like to communicate and why.

Example: “I find that I am most productive when communicating through email or Slack. These two methods allow me to type out my thoughts clearly and respond in a timely manner. However, I do think phone calls can be beneficial for important conversations. I would rather have an initial conversation over the phone before moving on to other forms of communication.”