Movie Theater Usher Resume Example & Writing Guide

Use this Movie Theater Usher resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

An usher is the person you see at the theater before the show starts, helping patrons find their seats and handing out programs. They’re also the person you see at the end of the show when you’re ready to head home. Ushers are the backbone of any theater operation—they’re hardworking, friendly, and highly organized.

If you’re interested in working in the theater industry as an usher or if you’re just looking for a new job in general, here are some tips and an example resume to help you write your own theater usher resume that hiring managers will love.

James Smith
Phoenix, AZ | (123) 456-7891 | [email protected]

Friendly and outgoing individual with over five years of customer service experience in the movie theater industry. Demonstrates a passion for providing excellent customer service and ensuring a positive experience for theater-goers. Eager to use interpersonal skills and knowledge of the movie theater industry to provide exemplary customer service in a new environment.

Carl Hayden Community High School Jun '08
High School Diploma
Company A, Movie Theater Usher Jan '17 – Current
  • Assisted with the setup and breakdown of movie theater before and after movies, including cleaning and organizing seating areas.
  • Provided exceptional customer service to ensure a positive experience for all guests by following company policies and procedures as well as anticipating needs of customers.
  • Monitored assigned auditoriums during show times to ensure safety standards are met at all times in accordance with company policy.
  • Communicated any concerns or issues regarding guest conduct or safety violations to management immediately upon occurrence.
  • Maintained awareness of current events within the community that may affect business operations such as weather conditions, road closures, etc., and communicated this information to management when appropriate.
Company B, Movie Theater Usher Jan '12 – Dec '16
  • Checked tickets and assisted patrons to their seats, answering any questions they had about the movie schedule
  • Kept a clean theater by picking up trash and sweeping the floor before each showing
  • Collected ticket stubs at the end of each show and counted how many people attended each screening
  • Answered phone calls from customers with questions about upcoming movies or showtimes
  • Maintained positive relationships with regular customers, increasing ticket sales by 15% over 3 months
Company C, Ticket Taker Jan '09 – Dec '11
  • Checked tickets and directed guests to their seats at assigned events.
  • Assisted guests with questions or concerns and provided excellent customer service.
  • Maintained a clean and safe environment in the venue.

Industry Knowledge: Theater Etiquette, Cash Handling, Popcorn, Soda, Snacks, Movie Scheduling, Showtimes, Fandango
Technical Skills: Microsoft Office Suite, Excel, Word, PowerPoint, Typing
Soft Skills: Communication, Teamwork, Customer Service, Problem Solving, Multi-Tasking, Attention to Detail

How to Write a Movie Theater Usher Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to include specific details about your experience. And one of the best ways to do that is by using bullet points to describe your responsibilities and duties.

For example, rather than saying you “provided customer service to moviegoers,” you could say that you “provided customer service to moviegoers by checking tickets, helping with seating, and providing popcorn and refreshments to patrons.”

The second bullet point is much more specific and provides more detail about what exactly you did. And that level of detail will help hiring managers understand how well you did your job and whether or not you’d be a good fit for their company.

Identify and Include Relevant Keywords

When you apply for a job as a movie theater usher, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. The ATS will search for keywords related to the job, like “customer service” and “movie knowledge.” If your resume doesn’t include enough of the right terms, your application might not make it past the first round.

To increase your chances of getting an interview, use this list of common movie theater usher keywords to help you optimize your resume:

  • Movie Theaters
  • Time Management
  • Teamwork
  • Social Media
  • Microsoft Access
  • Customer Service
  • Public Speaking
  • Communication
  • Event Planning
  • Research
  • Organization Skills
  • Customer Satisfaction
  • Sales
  • Adobe Photoshop
  • Leadership
  • Marketing
  • Cashiering
  • Multitasking
  • Adobe InDesign
  • Phone Etiquette
  • Film
  • Ticket Sales
  • Recruiting
  • Human Resources (HR)
  • Hotel Management
  • Opera
  • Theater
  • Stage Management
  • Retail
  • Team Building

Showcase Your Technical Skills

As a movie theater usher, you need to be proficient in a variety of software programs and systems in order to do your job effectively. For example, you need to be able to use the theater’s ticketing system to print and scan tickets, as well as the concessions system to process food and drink orders. Additionally, you need to be familiar with the theater’s security system in order to help with any incidents that may occur.


Strategic Partnerships Manager Resume Example & Writing Guide

Back to Resume

School Operations Manager Resume Example & Writing Guide