20 Myer Interview Questions and Answers

Myer is a large department store chain in Australia, and as such, employs people in a variety of positions. If you’re interviewing for a job at Myer, you can expect to be asked questions about your customer service skills, your ability to handle sales, your product knowledge, and your ability to work as part of a team. In this article, we’ll give you some examples of Myer interview questions and answers to help you prepare for your interview.

Myer Interview Process

The interview process at Myer can vary depending on the position you are applying for. For retail positions, the process usually consists of a group interview followed by an individual interview. The group interview may involve activities such as role-playing or answering questions about customer service. The individual interview is usually more focused on your experience and availability. For online fulfillment positions, the process may involve a group interview followed by a quick 1-on-1 interview. The group interview may involve discussing the company or assessing the store layout. Christmas casual positions may involve a group interview where you will be asked questions about the company or asked to role-play a sales scenario.

1. What does customer service mean to you?

Customer service is a vital part of working in retail. Employers ask this question to make sure you understand the importance of providing excellent customer service and how it can benefit their company. In your answer, explain what makes good customer service and give an example of when you provided great customer service in the past.

Example: “Customer service means making sure customers are happy with their shopping experience. I believe that every interaction we have with our customers should be positive. For instance, if they’re looking for something specific, I’ll do my best to help them find it. If they need assistance finding anything else, I’m always willing to lend a hand.”

2. Tell me about a time where you received a complaint from a customer, how did you handle it?

This question is a great way to assess how you handle customer service and your interpersonal skills. It’s important that you show the interviewer that you can be empathetic, friendly and professional when handling complaints from customers.

Example: “I once had a customer who was upset because they couldn’t find a specific item in our store. I apologized for their inconvenience and offered them a discount on another product of equal value. They were happy with this solution and left the store satisfied.”

3. How would you try and help someone who was having trouble finding what they were looking for in the store?

This question is a great way to assess how you would interact with customers and help them find what they’re looking for. It’s important that employees can provide excellent customer service, so it’s helpful if the person you’re interviewing has experience interacting with customers in a retail setting.

Example: “I’ve worked at several different stores throughout my career, but I always try to be as helpful as possible when someone asks me for assistance. If someone was having trouble finding something, I’d ask them some questions about what they were looking for and then direct them to where I think they might find what they’re looking for.”

4. Why do you want to work at Myer?

This question is a great way for employers to learn more about your interest in their company. When answering this question, it can be helpful to mention specific aspects of the job listing that you are excited about and how they align with your own career goals.

Example: “I am very interested in working at Myer because I love fashion and retail. Your company has such an extensive selection of clothing and accessories, which makes me think that there would be plenty of opportunities to grow my skills as a stylist. Additionally, I have heard that Myer offers competitive salaries and benefits, which is something I am looking forward to.”

5. When have you been most successful working in retail sales?

This question is an opportunity to show the interviewer that you have experience working in retail and highlight your strengths. When answering this question, it can be helpful to think about a time when you were able to exceed sales goals or help customers find what they needed quickly.

Example: “In my previous role as a sales associate at a clothing store, I was responsible for helping customers find clothes that fit them well and complimented their style. One day, a customer came into the store looking for a dress to wear to her friend’s wedding. She told me she wanted something elegant but comfortable enough to dance in. After asking her some questions about her preferences, I showed her several dresses that would work for the occasion. She ended up buying two dresses from our store.”

6. Have you had experience with handling money on the job before?

This question is a great way to determine how well you can handle money and if you have experience with handling cash. If you do, explain the situation in which you handled money on the job and what your responsibilities were.

Example: “I’ve had experience with handling money on the job before when I worked as a sales associate at a department store. My primary responsibility was to ensure that all transactions were recorded accurately and that customers received their purchases quickly and efficiently. I also made sure that any returns or exchanges were processed correctly.”

7. Would you feel comfortable using a cash register?

This question is a good way to assess your customer service skills. Cashiers are often the first and last people customers interact with when shopping at Myer, so it’s important that they have strong interpersonal skills. Your answer should show you’re willing to learn how to use a cash register and can be trained in this skill if necessary.

Example: “I’ve never used a cash register before, but I’m confident I could learn how to use one quickly. I think it would be helpful for me to get some practice using one before my first day of work so I feel comfortable on my first day.”

8. Do you have any relevant skills that may be of use at this position?

This question is a great way for employers to learn more about your skills and how they may be able to apply them in their company. When answering this question, it can be helpful to mention any specific skills you have that are relevant to the position.

Example: “I am very familiar with Myer’s products and services, which I think would make me an excellent fit for this role. In my previous job as a sales associate at a department store, I was responsible for helping customers find what they were looking for and providing them with information on different products.”

9. Are you comfortable helping customers find products throughout the store?

This question can help the interviewer determine if you’re comfortable with a variety of tasks and responsibilities. Use your answer to highlight any previous experience helping customers find products throughout the store, or discuss how you would approach this task in the future.

Example: “I have worked at several retail stores where I helped customers find specific items throughout the store. In my last position, I was responsible for finding clothing sizes and styles that matched customer requests. This required me to search through multiple departments within the store, which I am comfortable doing. If hired, I will continue to use these skills to ensure Myer’s customers are satisfied.”

10. If you could change one thing about your last place of employment, what would it be?

This question is a way for the interviewer to assess your ability to work with others and communicate effectively. It also helps them understand what you might change about their company if given the opportunity. When answering this question, it’s important to be honest but diplomatic.

Example: “I would have liked more opportunities to collaborate with my team members on projects. I feel that by working together we could have come up with some really innovative ideas.”

11. We are looking for someone with strong leadership qualities. Can you tell us a time when you showed leadership?

This question is a great way to show your potential employer that you have the skills and abilities they are looking for. When answering this question, it can be helpful to think of a time when you were in charge of a project or task.

Example: “When I was working at my previous job, there was an opportunity to apply for a promotion. I knew that if I wanted to get the position, I would need to prove myself as someone who could lead others. So, I volunteered to take on more responsibilities within my department. This helped me gain valuable experience and showed my manager that I had what it takes to lead.”

12. Describe a time when you went above and beyond for a customer?

This question is a great way to show your customer service skills and how you can help others. When answering this question, it’s important to highlight the positive impact of your actions on both yourself and the customer.

Example: “When I worked at my previous job, I had a customer who was looking for a specific type of dress. She tried on several dresses but wasn’t sure if any were right for her. I offered to take her into the back room where we could look through more options in private. After trying on several more dresses, she found one that she loved. She thanked me for helping her find the perfect dress.”

13. What is your favorite product sold by Myer?

This question is a great way to see if you have any experience with the products sold by Myer. It also allows you to show your creativity and personality in your answer. When answering this question, it can be helpful to think about what types of products are sold at Myer and which ones you would enjoy shopping for yourself.

Example: “My favorite product sold by Myer is their home decor section. I love finding new ways to make my house feel more like me. I especially love the throw pillows they sell because they’re so easy to change out when you want to add some color or pattern to a room.”

14. In your opinion, what makes a good team member?

This question is a great way to show your leadership skills and how you can help the team succeed. When answering this question, it’s important to highlight qualities that are beneficial for any type of workplace.

Example: “A good team member is someone who is willing to work hard and put in extra effort when needed. They’re also someone who is open to feedback and able to take constructive criticism well. A good team member should be someone who is empathetic and kind to others. I think these traits make up a strong foundation for anyone working in retail.”

15. What are some of your hobbies outside of work?

Employers ask this question to learn more about your personality and interests. They want to know if you’ll fit in with their company culture, so they may also ask what your favorite Myer store is or what products you like to shop for there.

Example: “I love to cook, so I spend a lot of time on Pinterest looking at recipes and trying new things. I’m also an avid reader, so I always have my nose in a book. I’ve been wanting to try out some of the restaurants in town, so I’ve been saving up to go to one of the nicer ones.”

16. Provide an example of a time when you had to deal with an irate customer. How did you handle the situation?

Interviewers may ask this question to assess your customer service skills. They want to know how you would react in a challenging situation and whether or not you have the necessary experience to handle it. In your answer, try to demonstrate that you can remain calm under pressure and use your communication skills to diffuse the situation.

Example: “I once had an irate customer who was upset because she couldn’t find her size of jeans in the store. I listened carefully to what she was saying and tried to understand why she was so frustrated. Then, I explained that we were out of stock on those particular jeans but that we could order them for her if she wanted. She seemed satisfied with my response and left the store.”

17. What do you consider to be your greatest strength?

Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, it can be helpful to think of a specific example that relates to the job description or the company’s values.

Example: “My greatest strength is my ability to work well under pressure. I have experience working on a large project where we had to meet tight deadlines. In these situations, I am able to stay calm and focused while still being productive. This skill has helped me succeed in previous roles.”

18. What do you do if two coworkers are fighting over something silly like whose turn it is to clean up?

This question can help the interviewer determine how you handle conflict and whether you’re able to resolve it quickly. In your answer, try to show that you are a problem solver who is willing to work with others to find solutions.

Example: “I would first ask them what they were fighting about so I could understand their perspective. Then, I would remind them of our company’s policy on cleaning up after themselves and encourage them to come to me if they have any questions or concerns in the future.”

19. Describe a time when you used teamwork to complete a task.

Teamwork is an important skill to have in the workplace, and employers may ask this question to see if you are able to work well with others. When answering this question, it can be helpful to describe a specific situation where your teamwork skills helped you achieve something or complete a task.

Example: “In my last position as a sales associate at a department store, I worked on a team of three other associates who were all responsible for selling different products. One day, one of our customers asked me about a product that none of us sold. Instead of trying to sell them another product, we decided to call over two of our coworkers so they could help answer the customer’s questions. By working together, we were able to provide excellent service to the customer.”

20. Are you comfortable working at a fast-paced environment?

Myer is a fast-paced environment, and the interviewer wants to make sure you’re comfortable with that. This question also helps them determine if your personality fits in well with their company culture.

Example: “I am very comfortable working at a fast-paced environment. I thrive under pressure and can work quickly while maintaining quality. In my last job, I was often tasked with handling multiple tasks at once, which helped me develop these skills.”