20 Natwest Interview Questions and Answers

When it comes to interviews, every company has their own unique set of questions that they like to ask. This can make it difficult to know what to expect when you go in for an interview, especially if you’re interviewing with a company that you’re not familiar with.

If you’re interviewing with Natwest Bank, you’re in luck. We’ve compiled a list of some of the most common questions that Natwest likes to ask in their interviews, along with sample answers to help you prepare for your own interview.

Natwest Interview Process

The interview process at Natwest can vary depending on the position you are applying for. However, most positions will require you to take an online assessment consisting of 4 stages: SJT, numerical, logical and video interview. You will only be able to proceed to the next stage if you pass the previous one. The entire process can take up to 2 hours.

1. What do you think is the most important thing for a bank to provide its customers?

This question is a great way to show your knowledge of the banking industry and how you can help customers. When answering, it’s important to be honest about what you think is most important for a bank to provide its customers.

Example: “I believe that the most important thing a bank can do for its customers is offer them financial advice. I know many people are unsure of where to invest their money or how to manage their finances. As a customer service representative, I would love to help customers learn more about managing their money and investing in ways that work best for them.”

2. Do you have any experience working with cash and cheques?

This question is a great way to assess your experience with handling money and valuables. If you have cashier or teller experience, use it as an opportunity to highlight the skills you developed in that role.

Example: “I worked as a bank teller for two years at my local credit union. In this role, I was responsible for counting and organizing large amounts of currency and checks each day. This experience taught me how to work quickly and efficiently while maintaining accuracy. It also helped me develop strong communication and customer service skills.”

3. What are some of your favourite products from NatWest?

This question is a way for the interviewer to learn more about your experience with NatWest products. You can answer this question by listing some of your favourite products and explaining why you like them.

Example: “I have used many different NatWest products, but my favourites are the current account and the savings account. I love that the current account has no monthly fee and offers free international transactions. The savings account also has no monthly fee and offers competitive interest rates. These two accounts make it easy to manage my finances.”

4. What are some things you would suggest to improve customer service quality?

This question is a great way to show your leadership skills and ability to make improvements in the workplace. When answering this question, it can be helpful to think of ways you have improved customer service quality in previous positions or how you would implement changes if you were given the opportunity.

Example: “I believe that one of the best ways to improve customer service quality is by having more face-to-face interactions with customers. I’ve noticed that many banks are moving away from human tellers and toward automated systems, which can sometimes lead to misunderstandings between customers and employees. If I was working for NatWest, I would suggest implementing a system where customers could speak directly to a live person via video call when they need help.”

5. Tell me about a time when you had to deal with an angry customer, how did you handle it?

This question is a great way to assess your customer service skills. Interviewers want to know that you can handle difficult situations with grace and professionalism. In your answer, try to highlight how you used your communication skills to diffuse the situation and resolve it in a positive manner.

Example: “I once had a customer who was upset because they were having trouble accessing their account online. I listened carefully to what they were saying and tried to understand why they were so frustrated. After learning more about their issue, I helped them access their account by resetting their password over the phone. They thanked me for my help and said they would be back as soon as possible.”

6. How would you describe yourself in one word?

This question is a way for the interviewer to get to know you better. They want to see if your personality matches their company culture and values. Your answer should be positive, but also honest.

Example: “I would describe myself as driven. I am always looking for ways to improve my work and learn new things. I have never been satisfied with my performance at any job, so I am constantly trying to find ways to do more or perform better.”

7. Describe a time when you had to work with someone that you didn’t get along with, how did you manage the situation?

This question can help the interviewer understand how you work with others and your ability to collaborate. When answering this question, it can be helpful to mention a specific example of when you had to work with someone who was difficult to get along with but still managed to complete the task at hand.

Example: “In my previous role as an assistant manager, I worked with a coworker that I didn’t always see eye-to-eye with. However, we both knew our jobs well and were able to put aside any differences in order to ensure the team met their goals each week. We also learned to communicate more effectively so we could better understand one another.”

8. Why do you want to be a personal banker at NatWest?

This question is your opportunity to show the interviewer that you have done research on the company and understand what it offers its employees. You can use this question as an opportunity to highlight any skills or experiences that make you a good fit for the role.

Example: “I want to be a personal banker at NatWest because I am passionate about helping customers find solutions to their financial needs. In my previous position, I helped many customers with their banking questions and found that I had a knack for finding creative ways to help them meet their goals. For example, I helped one customer who was looking for a new credit card find a card that would give her rewards she could use to take her family on vacation.”

9. Have you ever used a computer system to track or record data?

This question is a way for the interviewer to assess your computer skills. If you have experience using a computer system, describe how it helped you with your job duties and what type of software or program you used.

Example: “I’ve worked in customer service for several years now, so I’m familiar with many different types of computer systems. At my current position, we use an online help desk system that allows us to track all incoming calls from customers. The system also allows us to record notes about each call, which helps our team stay organized and efficient.”

10. Give us your best sales pitch!

This question is a great way to test your communication skills and see how you would sell the bank’s products or services. When answering this question, make sure to highlight your ability to speak clearly and confidently in front of an audience.

Example: “I would start by introducing myself as a representative from NatWest Bank and then explain that I am there to answer any questions they may have about our current accounts, savings accounts, mortgages or loans. Then, I would go into detail about each product we offer and why it’s beneficial for them to choose us over other banks.”

11. Would you say you are more extroverted or introverted?

This question is designed to determine how you interact with others. It’s important for a customer service representative to be able to communicate effectively and empathize with customers. Your answer should show that you are comfortable interacting with people, but also highlight your ability to listen and understand the needs of others.

Example: “I would say I am more introverted than extroverted. However, this does not mean that I don’t enjoy being around other people or working in a team environment. In fact, I find it quite easy to make small talk with customers and coworkers alike. I think my introversion simply means that I need time alone to recharge after work.”

12. Are you comfortable dealing with confidential information?

This question is a way for the interviewer to assess your ability to handle confidential information. This can be an important part of working in banking, so it’s important that you show the interviewer that you’re comfortable with this responsibility.

Example: “Yes, I am very comfortable handling confidential information. In my last role as a teller, I was responsible for ensuring that all customer transactions were recorded accurately and securely. I also had access to customers’ personal information, which meant that I needed to ensure that I handled their data appropriately.”

13. What qualities make a good branch manager?

This question can help the interviewer determine if you have the qualities they look for in a branch manager. Use your answer to show that you are organized, detail-oriented and able to work with others.

Example: “A good branch manager is someone who is highly organized and has excellent communication skills. They should be able to delegate tasks effectively and efficiently so everyone on their team feels supported. A great branch manager also understands how to motivate their employees and create an environment where everyone wants to do their best work.”

14. What would you do if a customer was complaining about being overcharged on their account?

This question can help the interviewer determine how you handle customer complaints and whether you have experience with this type of situation. Use examples from your previous work experience to show that you know how to solve problems for customers and resolve issues quickly.

Example: “I would first apologize to the customer and explain why they were overcharged. Then, I would look at their account history to see if there was a pattern or reason for the overcharge. If it happened more than once, I would contact my manager to discuss what we could do to prevent future overcharges. If it only happened once, I would refund the customer’s money immediately.”

15. How often do you like to check up on the progress of the people you’re managing?

This question can help the interviewer get a sense of how you manage your team and whether you’re likely to be able to fit in with their company culture. Your answer should show that you value feedback from your employees, but also that you have confidence in your own management style.

Example: “I like to check up on my team members at least once per week. I find this helps me stay aware of any challenges they may be facing and gives them an opportunity to ask questions or voice concerns. It’s important for managers to maintain open communication with their teams so everyone feels comfortable asking questions or expressing opinions.”

16. How do you think technology will affect banking in the next 5 years?

This question is an opportunity to show your knowledge of the banking industry and how you can apply it to future trends. Your answer should include a few examples of how technology has already affected banking, as well as what you think will happen in the next five years.

Example: “Technology has already had a huge impact on banking. Customers are now able to do everything from paying bills to transferring money online or through their mobile devices. I believe that this trend will continue into the next five years, with more customers using digital channels for all of their banking needs. Banks will also be expected to provide more customer service via these channels.”

17. What are your future career goals?

This question is a great way to learn more about the applicant’s career goals and how they plan to achieve them. It also gives you an idea of what their expectations are from this position. When answering, it can be helpful to include details about your current role and how you hope to grow in the future.

Example: “I am currently working as a customer service representative at ABC Bank. I have enjoyed my time here so far, but I would like to continue growing within the company. My goal is to become a manager or director by age 30. To do that, I will need to work hard and prove myself worthy of these positions.”

18. Can you tell me about a time when you successfully handled a difficult customer?

This question can help the interviewer determine how you handle conflict and challenging situations. Use examples from your previous work experience to highlight your problem-solving skills, communication skills and customer service skills.

Example: “In my last role as a teller at a local bank, I had a customer who was upset because they were having trouble accessing their online banking account. The customer became increasingly frustrated with me when I told them that there was an issue with the server and we couldn’t access any accounts. After calming the customer down, I asked if they could wait for five minutes while I contacted our IT department to see if they could fix the issue. Sure enough, the issue was fixed within two minutes of contacting IT.”

19. What do you know about our company culture?

This question is a great way to test your research skills and show the hiring manager that you’re interested in working for their company. Before your interview, read through the job description and any other information about the company’s culture. Use this knowledge to answer questions during the interview with examples from your own experience.

Example: “I know that NatWest has an open-door policy where employees can talk to management about anything. I also know that the company values its employees by offering training opportunities and competitive salaries. In my last role, I had a similar policy where we encouraged our team members to speak up if they ever needed help or advice.”

20. Where do you see yourself in 5 years?

This question is a great way to learn more about your potential future with the company. It’s also an opportunity for you to show that you have goals and ambitions beyond this role. When answering, it can be helpful to think of what you want to accomplish in your career and how working at NatWest could help you achieve those goals.

Example: “I see myself as a manager by then. I would love to work my way up through the ranks here at NatWest and eventually become a manager or director. I know that there are many opportunities for growth within the organization, so I’m excited to start my career here.”