20 naviHealth Interview Questions and Answers

When it comes to interviews, preparation is key. And when you’re interviewing for a job at naviHealth, it’s especially important to be prepared to answer questions about the company.

NaviHealth is a unique company that offers a wide range of services to its partners in the healthcare industry. From post-acute care management to data analytics, naviHealth is a leader in its field.

When you’re interviewing for a job at naviHealth, you can expect to be asked questions about the company and its services. You may also be asked questions about your experience in the healthcare industry and your knowledge of post-acute care.

To help you prepare for your interview, we’ve compiled a list of sample naviHealth interview questions and answers.

naviHealth Interview Process

The interview process at naviHealth is generally quick and easy. Most candidates report having a phone screen with a recruiter, followed by one or two interviews with managers. Some roles may require additional interviews with other team members, but overall the process is fairly straightforward. The difficulty of the interviews varies depending on the role, but most candidates report that they were able to answer the questions satisfactorily.

1. Tell me about your professional experience with senior care.

Interviewers may ask this question to learn more about your experience with the senior care industry. They want to know if you have any prior experience working in a similar role and how it relates to their company. If you don’t have direct experience, consider sharing what you’ve learned from others who work in the field or what you would do if faced with a similar situation.

Example: “I worked as an administrative assistant for a local hospital where I assisted doctors and nurses with patient records. One of my responsibilities was ensuring that patients received proper care after they left the hospital. I also helped coordinate transportation services for patients who needed them.”

2. Describe a time when you had to deal with an unhappy customer and how did you handle it?

An interviewer may ask this question to assess your customer service skills. This is because you will likely have to interact with patients and their families while working in a post-acute care setting. To answer, think of a time when you had to deal with an unhappy customer or client. Explain how you handled the situation and what steps you took to resolve it.

Example: “When I worked as a medical assistant at my previous job, I once had to help a patient who was upset about his bill. He said that he thought we were overcharging him for his treatment. I listened carefully to what he had to say and explained our billing process to him. Then, I showed him exactly where the charges came from so he could understand why they were there.”

3. What is your day-to-day approach in the office, do you like to plan ahead and organize or just go with the flow?

This question is designed to assess your work style and how you interact with others. Your answer should include a brief description of your approach, as well as the benefits of that approach.

Example: “I like to plan ahead but I also know that things can change quickly in this industry. I always make sure to have my planner fully stocked with plenty of pens and highlighters so I’m ready for any changes or additions to my schedule. I find that having a flexible mindset helps me be more responsive to patients and colleagues.”

4. Why are you interested in joining NaviHealth?

This question is your opportunity to show the interviewer that you have done research on the company and understand what it does. Use your answer to highlight any similarities between your background and NaviHealth’s mission or values.

Example: “I am interested in joining NaviHealth because I believe in the importance of providing quality care for patients who are recovering from a hospital stay. In my last role, I worked with a patient population that was recovering from surgery, and I found that there were many challenges when it came to coordinating their care. I would love to help NaviHealth develop solutions to these problems.”

5. How would you communicate changes to company policy to customers?

The interviewer may ask you this question to assess your customer service skills. Use examples from previous experience in which you had to communicate changes to company policy and how you did so effectively.

Example: “In my last role, I was responsible for communicating updates to our customers via email and social media channels. When we made a change to the way we communicated with our customers, I sent an email to all of our customers explaining that we would no longer be using phone calls as a primary method of communication. Instead, we would only use phone calls when necessary. We also provided information on how to update their contact preferences.”

6. Do you have any experience working as part of a team in a fast-paced environment?

This question can help the interviewer determine if you have experience working in a team setting and how well you work with others. When answering this question, it can be helpful to mention any teamwork skills or experiences that may relate to the job description.

Example: “In my previous role as an RN, I worked alongside other nurses, physicians and patients on a daily basis. This helped me develop strong communication and collaboration skills that I believe would benefit me in this position.”

7. Have you ever been responsible for taking over someone else’s job? How did you feel about that?

This question is a great way to learn more about how you handle change and challenges. When answering this question, it can be helpful to talk about a time when you had to take over someone else’s job for an extended period of time or even just one day.

Example: “When I was working as a nurse manager at my previous hospital, the director of nursing fell ill and couldn’t return to work for two weeks. The CEO asked me if I would step in as acting director of nursing until she returned. At first, I was nervous because I wasn’t sure what to expect, but I agreed to do it. During that time, I learned a lot about the role of director of nursing and gained valuable experience.”

8. What do you think is the most important thing to consider when making decisions regarding patient care?

This question is an opportunity to show your knowledge of the healthcare industry and how you make decisions that benefit patients. When answering this question, consider what’s most important in your own approach to patient care.

Example: “I think it’s most important to consider the patient’s perspective when making decisions about their care. I always try to remember that my job is to help people feel better and improve their quality of life. If a decision I’m making doesn’t seem like it will benefit the patient, then I’ll reconsider my options.”

9. What does excellent customer service mean to you?

Customer service is an important part of working in healthcare. Interviewers may ask this question to learn more about your customer service skills and how you would apply them at naviHealth. To answer, think about what makes a good customer service representative. Think about the qualities that make someone easy to work with or eager to help others.

Example: “Excellent customer service means being friendly and helpful. It’s also important to be empathetic and compassionate when helping patients or their families. I believe it’s crucial to listen carefully to understand exactly what they need. When providing customer service, I always try my best to exceed expectations.”

10. Give us an example of a time you were able to successfully persuade someone at work.

This question is an opportunity to show your communication skills and ability to persuade others. When answering this question, it can be helpful to provide specific details about the situation and how you were able to successfully persuade someone.

Example: “In my previous role as a case manager, I had a patient who was in need of additional care after their initial hospital stay. The patient’s family members were adamant that they didn’t want any more care, but I knew that if we didn’t find another option for them, they would end up back in the emergency room. After speaking with the family multiple times, I was finally able to convince them to accept our offer of home health care.”

11. Tell me about a time where you made a mistake, what did you learn from it?

This question is a great way to show your ability to learn from mistakes and grow as an employee. When answering this question, it can be helpful to focus on the steps you took to improve yourself or your work.

Example: “In my last role, I made a mistake that cost our company thousands of dollars. I was so focused on getting the project done that I didn’t double-check all of my numbers before submitting them. After realizing my mistake, I immediately contacted my supervisor and explained what happened. They were understanding about the situation and helped me find ways to prevent similar mistakes in the future.”

12. What do you know about healthcare policies?

This question is a great way to test your knowledge of the healthcare industry and how it works. You can use this opportunity to show that you are passionate about the field and have an interest in learning more about current policies.

Example: “I am very aware of the current healthcare policies, especially those regarding post-acute care. I follow several news outlets and blogs that discuss these issues regularly. I also take part in online forums where people discuss their opinions on certain policies. I think it’s important for everyone to be informed about what’s going on in the healthcare industry.”

13. If hired, describe how you would interact with patients on a daily basis.

This question is an opportunity to show your interpersonal skills and ability to work with a variety of people. When answering this question, consider how you would interact with patients who are in pain or have anxiety about their health.

Example: “I believe that the best way to communicate with patients is by listening to them. I would make sure to take time to listen to each patient’s concerns and answer any questions they may have. In addition, I would always be honest with patients when communicating with them. If there was something they needed to know, I would tell them as soon as possible.”

14. When was the last time you had to make a difficult decision? How did you make that decision?

Interviewers may ask this question to learn more about your decision-making process. They want to know how you make decisions that are in the best interest of patients and their health plans. In your answer, try to describe a specific situation where you had to make a tough call and what factors influenced your decision.

Example: “In my last role as a nurse manager, I had to decide whether or not to hire a new nurse. The candidate was highly qualified but had been out of nursing for several years. I decided to give her a chance because she seemed eager to get back into the field and would be an asset to our team.”

15. What skills do you have that make you good at your current position?

This question is a great way to show the interviewer that you have experience in similar positions and can apply your skills to this role. When answering, think about what skills you’ve developed over time or any unique experiences you’ve had that make you qualified for this position.

Example: “I believe my ability to work well with others makes me good at my current job. I am always willing to help my coworkers when they need it, which has led to many positive relationships within my department. My communication skills also make me a strong candidate for this position. I am able to clearly explain complex ideas to patients and their families so everyone understands.”

16. What challenges do you see in post-acute care today?

This question can help the interviewer understand your knowledge of the industry and how you might approach challenges. Use examples from your experience to explain what you would do in a situation where there are challenges.

Example: “I see two main challenges in post-acute care today. The first is that patients often have difficulty navigating their way through the system, especially when they’re trying to find the right provider for them. I believe it’s important to make sure patients know who they can turn to if they need assistance or have questions about their care.

The second challenge is that providers don’t always have access to the information they need to provide the best care possible. For example, some hospitals may not be able to tell which medications a patient has been taking before entering their facility.”

17. Give us an example of a time when you went above and beyond for a client.

This question is a great way to show your potential employer that you are willing to go the extra mile for them. When answering this question, it can be helpful to think of a time when you went above and beyond for a client or customer and helped them achieve their goals.

Example: “When I was working as an in-home care provider, one of my clients had a goal of being able to walk around her house without assistance by the end of our contract. At first, she could only make it from her bed to her wheelchair before needing me to help her back into bed. However, after three months of working with her, she was able to get herself out of bed and into her wheelchair on her own.”

18. What do you think are the top priorities for a coordinator in this position?

This question is your opportunity to show the interviewer that you have a good understanding of what’s important in this role. Use examples from your experience to highlight how you prioritize tasks and manage time effectively.

Example: “The top priority for me would be ensuring that I’m meeting my deadlines, as well as communicating with all parties involved in each project. In my last position, I had two main responsibilities—managing client accounts and managing projects. For both of these responsibilities, I prioritized communication and timeliness. I always made sure to respond to emails within 24 hours and met all deadlines on time.”

19. Tell me about a time you had to take initiative at work.

This question can help an interviewer learn more about your problem-solving skills and ability to take on new challenges. Use examples from previous work experiences where you had to think creatively or use your initiative to solve a problem.

Example: “At my last job, I noticed that our patients were having trouble scheduling appointments online. Some of them would call the office repeatedly because they couldn’t get through the system. I spoke with my manager about this issue and we decided to hire another IT specialist to fix the website. This helped us reduce the number of calls we received each day.”

20. What are some of your best qualities and why should we hire you?

This question is a great opportunity to highlight your skills and abilities. When answering this question, it can be helpful to think about what you enjoy most about working in healthcare.

Example: “I am passionate about helping others, which is why I chose to work in healthcare. My favorite part of my job is when patients tell me how much better they feel after receiving treatment. It’s rewarding to know that I have helped someone improve their quality of life.”