20 Nebraska Furniture Mart Interview Questions and Answers

Nebraska Furniture Mart is a company which manufactures furniture. The company has been in business for over 60 years and is one of the largest furniture retailers in the United States. Nebraska Furniture Mart sells a wide variety of furniture, including bedroom, living room, and dining room furniture, as well as office furniture and mattresses.

When interviewing for a position at Nebraska Furniture Mart, be prepared to answer questions about your experience with furniture, your customer service skills, and your ability to work in a fast-paced environment. Nebraska Furniture Mart interviewers will also want to know why you are interested in working for the company and what you know about the company’s history and products.

Nebraska Furniture Mart Interview Process

The interview process at Nebraska Furniture Mart can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. The interviews are mostly behavioral with some questions about experience and product knowledge thrown in. Overall, the interview process is fairly standard and should not take more than a few weeks to complete.

1. What is the most important thing you have learned from a customer?

This question is a great way to show your customer service skills. It also helps the interviewer understand what you value in customers and how you treat them. When answering this question, it can be helpful to think of a time when you helped a customer solve a problem or find something they were looking for.

Example: “The most important thing I have learned from a customer is that everyone has different needs and preferences. No two people are exactly alike, so it’s important to listen to each person and try to meet their individual needs. For example, I once had a customer who was looking for a specific type of chair. We didn’t have any chairs like that in stock, but I asked him if he could describe his ideal chair. He told me about the color, size and style he wanted. I looked through our inventory and found several chairs that matched his description. He ended up buying one of those chairs.”

2. If you could change or improve something about our company, what would it be and why?

This question is a way for the interviewer to assess your critical thinking skills and how you would implement change. Your answer should show that you have an understanding of what the company does, but also highlight your ability to think critically about processes and procedures.

Example: “I believe that if we could improve our customer service, it would be beneficial to both customers and employees. I’ve noticed that some sales associates are not as friendly or helpful as others, which can make the shopping experience less enjoyable. If I were in charge of improving this aspect of Nebraska Furniture Mart, I would start by training all employees on the importance of providing excellent customer service.”

3. What are your strengths & weaknesses?

Employers ask this question to learn more about your personality and how you view yourself. When answering, it can be helpful to think of a few specific examples that relate to the job description.

Example: “I am extremely organized and detail-oriented. I have always been able to stay on top of my work and complete projects ahead of schedule. However, sometimes I get so focused on one task that I forget to check in with my team members. This has led to me missing important information from them before. Now, I make sure to take regular breaks and communicate with my coworkers regularly.”

4. Why do you want to work for Nebraska Furniture Mart?

This question is a great way to gauge your level of interest in the company. Interviewers ask this question because they want to know if you have done any research on their organization and whether or not you are excited about working for them. When preparing for this question, make sure you read through the job description and familiarize yourself with the company’s values and goals.

Example: “I am very interested in working for Nebraska Furniture Mart because I love furniture and I think it would be exciting to work for such an innovative company. I also really like that you offer employee discounts, which makes me feel valued as an employee.”

5. Describe a time when you had to deal with an angry customer. How did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you can help their company provide excellent customer service to its customers.

Example: “I once had a customer who was upset because the furniture they ordered arrived damaged. I listened to them and asked questions to understand what happened. Then, I apologized for the inconvenience and told them we would replace the item at no cost. The customer seemed satisfied with my response and left the store.”

6. Have you ever worked in sales before?

This question is a great way to learn more about your potential new colleague’s experience. Nebraska Furniture Mart wants employees who have worked in sales before, so they ask this question to see if you do. If you haven’t worked in sales before, you can talk about other customer service jobs or retail positions that are similar.

Example: “I’ve worked as a cashier at my local grocery store for the past five years. While I don’t sell products directly, it has helped me develop skills which will help me succeed in this position. For example, I know how to greet customers and answer their questions. I also understand what it takes to make customers happy.”

7. Tell me about a time where you were able to overcome an objection

An interviewer may ask this question to learn more about your problem-solving skills. This is because overcoming objections can be a part of the job, especially when you’re working with customers who are unsure about making a purchase.

Example: “I once had a customer who was hesitant to make a large furniture purchase. I asked them what their budget was and if there were any specific pieces they wanted. They told me that they wanted a new bedroom set for their child’s room but didn’t want to spend too much money. I showed them some options within their price range and helped them find a great deal on a bed frame.”

8. Can you set up a wireless network at home?

This question is a test of your technical skills. It’s important to show that you have the ability to set up and troubleshoot wireless networks at home, as this will help you in your job if you’re asked to do so.

Example: “Yes, I can set up a wireless network at home. In fact, I’ve done it for my family members who needed assistance with their routers. I know how to configure different types of routers and access points, and I also know how to install them. I’m familiar with various security protocols, including WEP, WPA and WPA2.”

9. Do you know any basic computer programming languages like C++ or Java?

This question is asked to determine your computer skills. Nebraska Furniture Mart uses a lot of computers in their daily operations, so it’s important that you have the ability to use them effectively. In your answer, explain how you’ve used these languages before and what you were able to do with them.

Example: “I know C++ and Java fairly well. I learned both when I was studying for my bachelor’s degree in business management. I found that learning these programming languages helped me understand how computers work better. I also used these languages to create spreadsheets and other documents while working as an accountant.”

10. I need someone who can multitask effectively, how would you describe your ability to multitask?

This question is an opportunity to show your interviewer that you can handle multiple tasks at once and still complete them effectively. When answering this question, it’s important to highlight how you prioritize your work and manage time efficiently.

Example: “I have always been able to multitask effectively because I am very organized and efficient with my time management skills. In my previous role as a sales associate, I was responsible for helping customers find furniture while also checking inventory levels in the warehouse. I learned quickly that I could multitask by prioritizing which task needed to be completed first.”

11. Would you rather take on more responsibility or increase your pay?

This question is a way for the interviewer to assess your willingness to take on more responsibility. It’s important to show that you’re willing to work hard and learn new things, even if it means taking on additional tasks or responsibilities.

Example: “I would rather increase my pay because I’m motivated by money. However, I know that sometimes in order to get a raise, you have to take on more responsibility. If Nebraska Furniture Mart were to offer me a raise, I would be happy to take on more responsibility.”

12. Are you comfortable working overtime if needed?

This question is a good way to determine how flexible you are and whether or not you can adapt to the needs of your employer. When answering this question, it’s important to be honest about your availability and willingness to work overtime when needed.

Example: “I am comfortable working overtime if necessary. I understand that sometimes there are unexpected circumstances which require employees to stay late or come in early. In my previous position, I was often asked to work overtime because we were so busy during the holidays. I didn’t mind at all as long as I knew what to expect.”

13. What attracted you to this role at Nebraska Furniture Mart?

This question is a great way to show your interviewer that you are passionate about the role and excited to work for Nebraska Furniture Mart. When answering this question, it can be helpful to mention something specific about the company or its products that drew you to apply.

Example: “I am very interested in working with furniture because I love creating beautiful spaces. Nebraska Furniture Mart has such an extensive selection of furniture, which makes me excited to learn more about each product. I also really enjoy working with customers who have unique needs and preferences when shopping for furniture.”

14. In your opinion, which products will sell well during the holiday season?

The interviewer may ask this question to see if you have experience selling during the holiday season. Use your answer to highlight any previous sales experience and how it helped you predict which products would sell well.

Example: “I think that home decor items will be popular during the holidays, especially for people who are hosting parties or family gatherings. I also think that gift sets will be a hot item because they’re convenient for shoppers who want to buy gifts for multiple people on their list. Finally, I think that seasonal decorations like wreaths and Christmas trees will be in high demand as well.”

15. Why should we hire you over other candidates?

Employers ask this question to learn more about your qualifications and how you can benefit their company. Before your interview, make a list of reasons why you are the best candidate for the position. Highlight any skills or experiences that align with what they’re looking for in an employee.

Example: “I am highly organized and detail-oriented, which is exactly what Nebraska Furniture Mart needs from its employees. I also have experience working in a fast-paced environment, so I know I can handle the demands of this role. In my previous job as a sales associate at ABC Furniture Store, I was responsible for helping customers find furniture pieces that matched their style and budget. This helped me develop my customer service skills.”

16. Can you tell me about a time where you exceeded expectations of your manager?

This question is a great way to show your potential employer that you are willing to go above and beyond for the company. It’s important to be honest when answering this question, as it can help them see how you might fit into their organization.

Example: “When I first started working at my previous job, my manager asked me to organize all of our files in alphabetical order. This was something that had never been done before, so I spent an entire weekend organizing everything. When he came in on Monday morning, he was very impressed with what I had accomplished. He told me that if I ever needed anything, to let him know.”

17. Nebraska Furniture Mart values teamwork, give us an example of a team project that you have been apart of and discuss your role within the group.

Nebraska Furniture Mart values teamwork and collaboration, so it’s important to show that you can work well with others. When answering this question, think of a time when you were part of a team project or group activity. Explain what your role was in the project and how you contributed to its success.

Example: “In my previous position as an assistant manager at a local furniture store, I worked on a marketing campaign for our company. My team and I came up with several ideas for advertising and promotions, which we presented to the owner. He chose one of our ideas, and we implemented it into our business. It helped increase sales by 20%.”

18. We need a candidate who can make decisions independently as well as part of a larger group. Give us an example of a time where you made a decision without consulting anyone else.

This question is a great way to show your ability to make decisions on your own. It also shows that you can be decisive and confident in your choices. When answering this question, it’s important to give specific details about the decision-making process as well as the outcome of the choice you made.

Example: “When I was working at my previous job, we had an issue with one of our suppliers. They were late delivering furniture for us, which meant we didn’t have enough pieces to fill all of our orders. I decided to call another supplier who could help us out until our original supplier caught up. We ended up selling more than usual because of the extra inventory.”

19. A lot of our customers come into the store not knowing exactly what they want, give us an example of a time that you helped a client find what they wanted.

This question is a great way to show your customer service skills and how you can help others. When answering this question, it’s important to highlight the steps you took to help them find what they wanted and how you made their experience enjoyable.

Example: “When I worked at my previous job, we had a lot of customers who would come in not knowing exactly what they were looking for. My goal was always to make sure that they left with something they loved. To do this, I would ask questions about what they liked and disliked about their current furniture. Then, I would look through our inventory to see if there was anything similar. If not, I would offer suggestions on other stores where they could find what they were looking for.”

20. There’s no doubt that retail can get pretty stressful, give us an example of a time that you were stressed out at work and how you handled the situation.

Retail is a fast-paced environment, and sometimes things can get hectic. Employers want to know that you’re able to handle stress in the workplace and still perform your job duties effectively.

Example: “I once had an extremely busy day at work where I was helping customers all day long. At one point, I realized that I forgot to ring up a customer’s purchase. I apologized profusely and offered them a discount on their next visit. They were understanding, but it was definitely embarrassing for me.”