20 NJM Insurance Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at NJM Insurance.

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position with a specific company? In that case, you may be asked company-specific interview questions.

If you’re interviewing for a position with NJM Insurance, you may be asked questions about the company’s history, its products and services, and your thoughts on the insurance industry. To help you prepare, we’ve compiled a list of sample NJM Insurance interview questions and answers.

NJM Insurance Interview Process

The interview process at NJM Insurance can vary depending on the position you are applying for. For some positions, like customer service or claims adjuster, the process may be relatively short and straightforward. However, for other positions, like project manager or analyst, the process may be much longer and more detailed.

Overall, the interview process at NJM Insurance is generally positive. Many reviewers note that the interviewer(s) were friendly and professional. However, some reviewers did find the process to be excessively long, particularly for positions that did not require a lot of experience or qualifications.

1. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be honest. When answering this question, try to focus on your strengths rather than weaknesses.

Example: “I am extremely organized and detail-oriented, which helps me stay on top of my work. I also have excellent communication skills, so I’m able to clearly explain complicated insurance policies to customers. My weakness is that sometimes I get overwhelmed with large projects or tasks. To overcome this, I make sure to break down the project into smaller steps.”

2. Why do you want to work at NJM Insurance?

This question is a great way for the interviewer to learn more about your interest in their company. When preparing for this question, make sure you read through the job description and highlight any aspects that are important to you. This will help you connect with the position and show the interviewer that you’re passionate about the role.

Example: “I’m interested in working at NJM Insurance because I’ve always been fascinated by insurance companies. I love learning about how they work and what makes them successful. After researching NJM Insurance, I learned that it’s one of the most reputable auto insurance providers in New Jersey. I would love to be a part of such an innovative team.”

3. Tell me about a time when you had an upset customer, how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would handle a situation where a client was upset with their insurance company and how you would try to resolve the issue. In your answer, explain what steps you would take to calm an upset customer and make them feel valued.

Example: “I have had several clients who were upset with me or my company in the past. I always try to listen to their concerns and address any questions they have. If there is something that I can do to help them, I will offer solutions. For example, if a policyholder has a claim denied, I will review it again to see if there are any other ways we can help them.”

4. How would you describe your approach to conflict resolution?

This question can help the interviewer understand how you approach challenges and solve problems. Use examples from your past experience to explain how you would handle a conflict with a client or coworker.

Example: “I believe that every situation has multiple perspectives, so I always try to listen to all sides of an issue before making my decision. In my last position, I had a disagreement with a coworker about who should be in charge of a project. We both wanted to lead it, but we couldn’t decide on a solution. So, we decided to flip a coin to see who got to lead the project. It was a fair way to resolve our disagreement.”

5. Are you comfortable with making outbound sales calls?

This question is a great way to determine if the company you’re interviewing with requires their agents to make outbound sales calls. If they do, it’s important that you let them know that you are comfortable doing so and have experience making these types of calls.

Example: “I am very comfortable making outbound sales calls. In my previous role as an insurance agent, I was required to make at least one outbound call per day to help meet our quota. During these calls, I would educate customers on what type of coverage they had and how it could benefit them. This helped me build strong relationships with many of my clients.”

6. Do you have any experience working in the insurance industry?

This question is a great way for the interviewer to learn more about your background and how it relates to this role. If you have experience in the insurance industry, share what that was like and if there are any skills or knowledge you gained from that experience that would be helpful in this role.

Example: “I worked as an auto claims adjuster for five years before moving to my current position. During that time, I learned how to communicate with customers who were filing claims and how to investigate accidents to determine liability. This skill set has helped me immensely in my previous roles and I am confident that I can apply these same skills to this role.”

7. What is your experience with claims handling?

This question is an opportunity to show your knowledge of the insurance industry and how you can apply it to NJM. You should describe a time when you handled a claim, including what steps you took to ensure that the customer was satisfied with the outcome.

Example: “I have experience working in claims departments for both auto and homeowners’ insurance companies. In my last position, I worked as a claims adjuster where I helped customers file their claims online or over the phone. When they filed their claim, I would ask them questions about the incident so I could determine if they were eligible for compensation. If they were, I would send out a team of specialists to assess the damage and provide a quote for repairs.”

8. Have you worked on a team before? If so, can you tell us what your role was?

This question is a great way to learn more about your potential co-workers and how they work together. It’s also an opportunity for you to show that you’re willing to take on a leadership role if necessary.

Example: “I’ve worked in teams before, but I’m usually the one who takes charge when there are problems or issues with clients. My team members know that I’m always available to help them out, so they often come to me first when they have questions or concerns.”

9. Describe your experience with using Microsoft Excel.

Excel is a common tool used in the insurance industry. It’s important to be familiar with Excel and other computer programs that are commonly used by your employer. When answering this question, it can be helpful to mention how you use Excel at work or school.

Example: “I have been using Microsoft Excel for five years now. I started learning Excel when I was taking an accounting class in college. In my last internship, I had to create reports on data collected from clients. I learned how to use formulas and functions within Excel to make these reports more efficient.”

10. How well do you work under pressure?

When working in an insurance company, you may be required to work under pressure. The interviewer wants to know how well you can handle stress and perform your job duties when time is of the essence. Use examples from previous jobs where you had to meet a deadline or solve a problem quickly.

Example: “In my last position as an auto claims adjuster, I was tasked with handling multiple cases at once. One day, we were short-staffed and I had five cases that needed immediate attention. I stayed late into the evening to ensure all of the cases were handled properly. My hard work paid off, and I received a promotion for being one of the top performers.”

11. Where do you see yourself in 5 years?

This question is a common one that employers ask to see if you have career goals. They want to know that you are looking for advancement and growth in your career. When answering this question, it’s important to show that you’re ambitious and willing to work hard to achieve your goals.

Example: “I hope to be working here at NJM Insurance as an underwriter by then. I’m very passionate about insurance and would love to continue my career with the company. I plan on continuing my education so that I can get certified as an underwriter.”

12. Have you ever been asked to leave a job? If so, why?

This question is a way for employers to learn more about your character and how you handle challenges. When answering this question, it can be helpful to focus on the positive aspects of the situation and what you learned from it.

Example: “I once worked as an assistant manager at a restaurant where I was responsible for scheduling employees. One day, I scheduled one of our servers to work a double shift when she had already told me that she would not be able to make it in that night. I realized my mistake after speaking with her again and offered to switch her schedule so that she could have the next day off instead. She agreed, but we were short-staffed that night because I did not have enough time to find someone else to cover her shift.”

13. Can you provide examples of good customer service?

Customer service is an important part of working in insurance. The interviewer will want to know that you have experience providing good customer service and can apply those skills to their company.

Example: “I believe the most important aspect of customer service is listening to customers’ needs and concerns. I always make sure to ask questions to ensure I understand what a client wants or needs, and then provide them with solutions based on their individual situation. Another important aspect of customer service is being friendly and helpful. I am naturally outgoing and enjoy helping others, so this comes naturally for me.”

14. How would you respond if a client said that they wanted to speak with a manager?

This question is a good way to assess your customer service skills. It’s important that you show the interviewer that you can be empathetic and helpful when dealing with clients who want to speak with someone higher up in the company.

Example: “I would first apologize for any inconvenience or dissatisfaction they had with my services. Then, I would ask if there was anything else I could do to help them. If they still wanted to speak with a manager, I would offer to call one of our managers on their behalf.”

15. Do you have any experience analyzing data?

This question is a great way to determine how you approach your work and whether or not you have the skills necessary for this role. When answering, it can be helpful to mention any specific software you use to analyze data and what kind of information you look for when doing so.

Example: “I’ve used Excel in my previous positions to help me understand trends within data sets. For example, I once worked with an insurance company that was looking to find out which drivers were most likely to get into accidents. Using Excel, I was able to sort through thousands of records and identify several key factors that contributed to these accidents.”

16. Are you comfortable working in an office environment?

The interviewer is trying to determine if you are a good fit for the company culture. They want to know that you can work well with others and will be able to complete your job duties in an office setting. Show them that you have experience working in an office environment, and explain how you feel about it.

Example: “I am very comfortable working in an office environment. I’ve worked in my current position for five years now, so I’m used to being around other people all day long. I enjoy collaborating with my coworkers on projects and helping each other out when we need it.”

17. Explain a situation where you had to prioritize tasks.

When answering this question, it can be helpful to provide an example of a time you had multiple tasks and how you prioritized them. This can show the interviewer that you are organized and have good time management skills.

Example: “At my previous job, I was responsible for managing all incoming calls while also handling any customer service issues that came in through our website. One day, we were experiencing technical difficulties with our website, which caused many customers to call us instead of using the online system. I first made sure that all incoming calls were answered within 30 seconds. Then, I worked on resolving any issues that customers were having with their accounts.”

18. We need our employees to be able to work independently. Is this something you think you could do?

This question is a great way to see if the company values independent work. It’s also a good opportunity for you to show that you’re willing and able to do so.

Example: “I’m very comfortable working independently, especially when it comes to customer service. I’ve worked in call centers before where my job was to answer questions about our policies and help customers find what they need. I think this experience has prepared me well for working here.”

19. What do you know about NJM Insurance?

This question is a great way to test your knowledge of the company and its products. It also allows you to show that you’ve done some research on the organization before coming in for an interview.

Example: “I know NJM Insurance has been around since 1887, which makes it one of the oldest insurance providers in New Jersey. I also know that they offer auto, homeowners, renters, commercial auto, umbrella and workers’ compensation insurance policies. They have a few different plans available depending on what coverage you need.”

20. Do you have experience communicating with customers over the phone?

This question is an opportunity to show your communication skills and customer service abilities. When answering, it can be helpful to mention a time you had to communicate with customers over the phone or by email.

Example: “Yes, I have experience communicating with customers over the phone. In my last position as a claims adjuster for NJM Insurance, I often spoke with customers on the phone about their insurance claims. I found that being empathetic and friendly helped calm them down when they were upset. I also made sure to answer all of their questions so they understood what was happening with their claim.”


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