NOC Manager Resume Example & Writing Guide

Use this NOC Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Network operations centers are the heartbeat of many organizations—and they’re growing in importance as technology becomes increasingly critical to success. If you want to make a meaningful contribution in an ever-changing industry, consider pursuing a career as a network operations manager.

To land your next job as a network operations manager or another related role, you’ll need a resume that highlights your unique skills and experience. Here are some tips and an example to help you write yours.

Jennifer Thomas
Chicago, IL | (123) 456-7891 | [email protected]

Experienced NOC manager with a record of successfully leading and managing teams in the telecommunications and technology industries. Proven ability to manage and optimize network performance while ensuring customer satisfaction.

University of Illinois at Urbana-Champaign Jun '10
B.S. in Electrical Engineering
University of Illinois at Urbana-Champaign Jun '12
M.S. in Electrical Engineering
Company A, NOC Manager Jan '17 – Current
  • Managed a team of 5 NOC Operators and ensured the effective operation of the network infrastructure in accordance with established policies, procedures, and standards.
  • Developed and implemented plans to improve operational efficiency by analyzing current processes and identifying opportunities for improvement.
  • Provided technical expertise on all aspects of network operations including but not limited to fault management, performance monitoring, security incident response, etc.
  • Assisted in developing training programs for new hires as well as existing staff related to job functions within their area(s) of responsibility.
  • Participated in special projects or initiatives that may require additional resources from time-to-time such as emergency maintenance windows or other high priority issues impacting customers.
Company B, NOC Manager Jan '12 – Dec '16
  • Managed a team of 25 NOC engineers to ensure that all tickets were resolved in a timely manner
  • Created and implemented an employee recognition program, increasing productivity by 15% over the course of one year
  • Conducted regular performance reviews for each member of the team, ensuring consistent quality across all projects
  • Reduced average ticket resolution time from 3 days to 2 hours with improved communication between departments
  • Implemented new monitoring tools which reduced network downtime by 50% over the course of 6 months
Company C, Network Engineer Jan '09 – Dec '11
  • Managed Cisco routers and switches, Linux server administration skills with VMware ESXi 5.5; configured port security on multiple router models to prevent unauthorized access.
  • Researched, designed, implemented new network infrastructure for company expansion and optimized wired LAN connections by restructuring VLANs to maximize utilization of available ports and uplinks.
  • Designed network topology using Microsoft Visio software resulting in efficient use of resources while meeting the business requirements within a reasonable budget.
  • CompTIA Network+
  • Certified Information Systems Security Professional (CISSP)
  • Certified Ethical Hacker (CEH)

Industry Knowledge: Networking, Cabling, Cisco Routers, Cisco Switches, Cisco Firewalls, Cisco VPN, VLAN, QoS
Technical Skills: Cisco ASA, Cisco IOS, Cisco IOS Routers, Cisco IOS Switches, Cisco IOS Firewalls, Cisco IOS VPN, Cisco IOS VLAN, Cisco IOS QoS, Cisco PIX
Soft Skills: Communication, Teamwork, Leadership, Planning and Organizing, Problem Solving, Decision Making

How to Write a NOC Manager Resume

Here’s how to write a noc manager resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters and hiring managers will read. And they’re the best way to showcase your experience and qualifications.

But many job seekers make the mistake of using generic bullet points that don’t really tell a story or provide any context about their experience.

Instead, you should use your bullet points to tell a story about your experience. And that story should be as specific as possible. So rather than saying you “managed employees,” you could say you “managed 15+ employees to achieve departmental goals, resulting in a 15% increase in productivity over six-month period.”

The second bullet point is much more specific and provides more detail about what you did and the results of your work.

Identify and Include Relevant Keywords

Keywords are especially important when you’re applying for a job online. Most companies use an applicant tracking system (ATS) to screen resumes. This system looks for certain terms related to the job opening. If your resume doesn’t include enough of the right keywords, the ATS might automatically reject your application.

To make sure your resume makes it past the ATS, focus on including relevant keywords throughout all sections of your application. Here are some common NOC manager keywords to get you started:

  • Network Operations Center (NOC)
  • IT Management
  • Networking
  • Troubleshooting
  • Change Management
  • Windows Server
  • Information Technology
  • Systems Administration
  • Technical Support
  • ITIL
  • Microsoft SQL Server
  • IT Service Management
  • Vendor Management
  • Network Administration
  • Windows
  • SQL
  • Virtualization
  • Infrastructure
  • Active Directory
  • IT Operations
  • IT Strategy
  • Telecommunications
  • Disaster Recovery
  • IT Outsourcing
  • IT Security
  • IT Management Consulting
  • Software Development Life Cycle (SDLC)
  • ITIL Certified
  • Performance Management
  • Linux

Showcase Your Technical Skills

As a NOC manager, you will be responsible for overseeing the network operations center and ensuring that it runs smoothly. To do this, you will need to be proficient in a variety of software programs and systems. Some of the most commonly used programs in the NOC are SolarWinds, Nagios, and Cacti. You will also need to be familiar with network protocols and how they work.


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