Nordstrom Sales Associate Resume Example & Writing Guide

Use this Nordstrom Sales Associate resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Sales associates are the face of retail. As the first and last person customers interact with when shopping at a store, sales associates are tasked with providing exceptional service and ensuring that customers have an enjoyable shopping experience.

If you’re looking for a job in retail that combines customer service with an opportunity to build your sales skills, consider applying for a role as a sales associate. Here are some tips for writing a compelling sales associate resume plus an example for reference.

James Smith
Chicago, IL | (123) 456-7891 | [email protected]

Driven, customer-focused Nordstrom sales associate with more than five years of experience in the retail industry. Excels in providing an exceptional shopping experience for customers by anticipating their needs, providing product recommendations, and delivering excellent customer service.

Whitney M. Young Magnet High School Jun '08
High School Diploma
Company A, Nordstrom Sales Associate Jan '17 – Current
  • Provided exceptional customer service by greeting customers and assisting them with their shopping needs in a friendly, helpful manner.
  • Maintained knowledge of the merchandise assortment within assigned department(s) to ensure proper merchandising standards are met.
  • Assisted with maintenance of the store including but not limited to cleaning, organizing, and rotating stock as needed.
  • Communicated any issues or concerns regarding safety or work environment to management immediately for resolution.
  • Followed all company policies and procedures at all times while on duty and performed job duties within established time frames as directed by management.
Company B, Nordstrom Sales Associate Jan '12 – Dec '16
  • Increased sales by 25% over the course of one year through upselling and cross-selling to different customer demographics
  • Maintained a clean, organized and inviting storefront that increased foot traffic 15% in its first month
  • Greeted customers with a smile and helped them find what they were looking for within 5 minutes or less
  • Answered questions about products, sizes and fit from customers before directing them to the right department
  • Achieved personal bests in sales goals every quarter while maintaining excellent customer service ratings
Company C, Sales Representative Jan '09 – Dec '11
  • Developed and maintained relationships with existing clients, including meeting weekly or bi-weekly for sales calls.
  • Created a spreadsheet to track prospect information so that reps could prioritize their follow up accordingly (i.e., customers with the most potential).
  • Provided customer service by attending appointments when needed, taking orders via phone/email, etc.

Industry Knowledge: Customer Service, Selling, Cash Handling, Retail, Inventory Management, Visual Merchandising
Technical Skills: Microsoft Office Suite, POS systems, Customer Relationship Management
Soft Skills: Communication, Teamwork, Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette, Conflict Resolution

How to Write a Nordstrom Sales Associate Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the tasks and responsibilities of your job. But if you want to stand out from other candidates, you need to go beyond that and focus on the results of your work.

For example, rather than saying you “assisted customers in the fitting room,” you could say that you “increased customer satisfaction rate by 15% by providing exceptional customer service in the fitting room.”

The second bullet point is much stronger because it provides specific numbers and details about how you contributed to the company.

Identify and Include Relevant Keywords

When you submit your resume for a sales associate position at Nordstrom, it will likely go through an applicant tracking system (ATS). This program will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might not rank it highly enough to be seen by a recruiter.

One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all sections of your resume. Here are some of the most commonly used keywords for sales associate positions at Nordstrom:

  • Sales
  • Retail
  • Teamwork
  • Time Management
  • Communication
  • Customer Service
  • Social Media
  • Organization Skills
  • Fashion
  • Merchandising
  • Adobe Photoshop
  • Visual Merchandising
  • Retail Sales
  • Adobe InDesign
  • Customer Satisfaction
  • Cashiering
  • Cash Handling
  • Customer Experience
  • Team Leadership
  • Microsoft Access
  • Personal Shopper
  • Styling
  • Inventory Management
  • Replenishment
  • Visual Marketing
  • Fashion Marketing
  • Luxury Goods
  • Luxury Retail
  • Management
  • Stylist

Showcase Your Technical Skills

As a Nordstrom sales associate, you will need to be proficient in the use of their point-of-sale system. You will also need to be familiar with their product lines and be able to effectively communicate with customers. Additionally, it is helpful to be familiar with other retail systems, such as inventory management systems.


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