20 Novant Health Interview Questions and Answers

Novant Health is a leading healthcare provider in the southeastern United States. The Novant Health system includes more than 1,600 care locations and 14,000 physicians. If you are interviewing for a position with Novant Health, you can expect to be asked questions about your experience in the healthcare industry, your knowledge of the Novant Health system, and your ability to provide quality patient care. In this article, we will provide you with some sample Novant Health interview questions and answers to help you prepare for your interview.

Novant Health Interview Process

The interview process at Novant Health can vary depending on the position you are applying for. However, most positions will require an initial phone screen with HR, followed by an in-person interview with the hiring manager. With covid, Novant has been conducting interviews via Zoom. If the hiring manager is interested in making you an offer, HR will contact you to extend the offer and provide instructions on how to complete the onboarding process.

1. What is your experience with providing care for patients?

Novant Health is a large healthcare network that provides care for patients in North Carolina, South Carolina, Virginia and Georgia. Your answer to this question can help the interviewer understand your experience working with patients from different backgrounds and how you’ve adapted to treating them.

Example: “I have worked as a pediatrician at my current practice for five years now. I enjoy working with children of all ages and their families because it’s rewarding to see kids grow up healthy and happy. In my role, I also work with parents who are struggling with parenting or other issues. It’s important to me that I provide support and guidance so they can be the best parents they can be.”

2. How would you handle a situation where the patient was not happy with the care they were receiving?

Novant Health wants to know that you can handle difficult situations with patients and provide excellent customer service. When answering this question, it is important to show empathy for the patient’s situation while also explaining how you would resolve the issue.

Example: “I understand that sometimes a patient may not be happy with their care or feel like they are not getting enough attention from their doctor. In these situations, I try to listen to what the patient has to say and reassure them that I am here to help. If there is something I can do to improve the patient’s experience, I will do everything in my power to make sure that happens.”

3. When have you had to deal with a difficult coworker and how did you handle it?

Novant Health wants to know that you can work well with others and resolve conflicts. This question is an opportunity for you to show your communication skills, problem-solving abilities and conflict resolution skills.

Example: “I once had a coworker who was very critical of my work. I tried to be patient with her because she was under a lot of stress at the time. However, after several weeks of her being unkind to me, I decided it was best to have a one-on-one conversation with her about how her behavior made me feel. She apologized and we were able to move forward.”

4. Describe a time when you helped a patient through a challenging situation.

This question helps the interviewer understand how you interact with patients and their families. It also shows them your communication skills, empathy and problem-solving abilities.

Example: “I once had a patient who was in her third trimester of pregnancy. She came to me because she was experiencing some pain in her abdomen. I did an ultrasound to see if there were any abnormalities. The baby appeared healthy, but I noticed that the mother’s blood pressure was elevated. I explained this to her and told her that we would need to monitor it closely throughout the remainder of her pregnancy. She understood and agreed to take medication for her high blood pressure.”

5. Do you think that nurses should take continuing education courses after becoming licensed? Why or why not?

Continuing education courses are a great way for nurses to learn new skills and stay up-to-date on the latest medical developments. Novant Health wants to know that you support continuing education, so they can be sure you’ll encourage your colleagues to take advantage of their offerings.

Example: “I think it’s important for all healthcare professionals to continue learning throughout their careers. I would definitely encourage my fellow nurses to take advantage of any continuing education opportunities offered by Novant Health. The more we know about our field, the better we can care for our patients.”

6. We want our employees to be compassionate, what do you think compassion means in regards to being a nurse?

Novant Health wants to know that you understand what it means to be compassionate and how this quality can help you in your role as a nurse. When answering, try to explain what compassion is and why it’s important for nurses to have this quality.

Example: “Compassion means being empathetic and understanding of others’ feelings. I think it’s important for nurses to have compassion because we are the ones who care for patients when they’re sick or injured. Having empathy allows us to better understand our patients and their needs so we can provide them with the best possible care.”

7. Tell me about a time you made a mistake while caring for a patient, how did you handle it?

Novant Health wants to know that you are willing to admit your mistakes and learn from them. This question also helps the interviewer determine how much experience you have working in a hospital setting.

Example: “I once misdiagnosed a patient’s condition, which led me to prescribe an incorrect treatment plan. I immediately admitted my mistake to the patient and their family members, who were present during the examination. I then explained what steps I would take to ensure this didn’t happen again. The patient and their family appreciated my honesty and willingness to learn from my mistake.”

8. Are there any shifts you are unable to work?

Novant Health is a 24-hour care facility, so they want to make sure you can work any shift. They also want to know if there are any shifts that you would prefer not to work.

Example: “I am able to work any shift, however I do have some preferences. I prefer working the day shift over the night shift because I find it easier to get up in the morning than stay up at night. I also prefer working the weekend days over the weekdays because I enjoy spending time with my family on the weekends.”

9. If hired, tell us what you can bring to Novant Health?

This question is a great opportunity to show your enthusiasm for the position and how you can contribute to Novant Health. When answering this question, it’s important to be specific about what skills or experiences you have that will help you succeed in the role.

Example: “I am passionate about providing excellent patient care and I’m excited to bring my medical knowledge and experience to Novant Health. I also understand the importance of teamwork and collaboration, which is why I would make sure to communicate with my colleagues and ask questions when needed. I believe these qualities are essential to success at Novant Health.”

10. Where do you see yourself in 5 years? 10 years?

This question is a great way to learn more about the applicant’s career goals and how they plan to achieve them. It also helps employers see if you’re likely to stay with their company for an extended period of time. When answering this question, it can be helpful to include your short-term and long-term goals in relation to Novant Health.

Example: “I hope to have achieved my doctorate by the end of five years. I would love to work as a pediatrician at Novant Health within 10 years. I think working here would help me get there.”

11. What challenges do you think healthcare will face in the next few years?

Novant Health wants to know that you are aware of the challenges facing healthcare and how you can help them overcome these challenges. When answering this question, it is important to be honest about what you think will happen in the future but also show your ability to solve problems by providing solutions.

Example: “I believe that one of the biggest challenges we will face in the next few years is a shortage of primary care physicians. I have seen many communities where there simply aren’t enough doctors to meet the needs of their patients. In my last position, I started a program that helped train medical students to become family practice physicians. This allowed us to increase our number of primary care physicians by 20% while still training new doctors.”

12. Do you consider yourself detail-oriented? Give an example of a time you used this skill.

Novant Health is looking for a candidate who can pay attention to detail and ensure that all patients receive the best care possible. When answering this question, it’s important to show your ability to stay organized and complete tasks efficiently.

Example: “I consider myself very detail-oriented. In my last position as an office manager, I was responsible for managing patient records and ensuring they were always up-to-date. This included making sure each file had current insurance information, medical history and any other relevant details. If I didn’t perform these checks, it could have resulted in misdiagnosis or improper treatment.”

13. What skills do you think are most important as a certified nursing assistant?

Novant Health is looking for certified nursing assistants who have the skills and abilities to provide quality care to their patients. When answering this question, it can be helpful to list a few of your most important skills as a CNA.

Example: “I think that communication skills and empathy are two of the most important skills for a CNA. As a CNA, I would need to communicate with doctors, nurses and other medical professionals about my patient’s needs and progress. Empathy is also an important skill because I would be caring for patients who may be experiencing pain or discomfort. Having empathy allows me to better understand what my patients are going through.”

14. Can you tell me about a time when you failed at something? What did you learn from it?

This question is a great way to learn more about an applicant’s ability to reflect on their own performance and identify areas for improvement. When answering this question, it can be helpful to provide specific examples of your past failures and how you used them as opportunities to grow professionally.

Example: “When I first started working in healthcare, I was very nervous about making mistakes or misdiagnosing patients. However, after talking with my supervisor, I learned that failure is actually a great opportunity to improve our skills and knowledge. Now, when I make a mistake, I try to take the time to analyze what went wrong so I can prevent similar situations from happening again.”

15. Would you say you are a leader or a follower? Explain your answer.

Novant Health is looking for team members who are willing to take on leadership roles. This question helps them determine if you’re a leader or follower and how comfortable you are with either role. When answering this question, it can be helpful to explain what kind of leader or follower you are and why that’s important to you.

Example: “I would say I’m more of a leader than a follower. While I am open to taking direction from others, I prefer to have the opportunity to make my own decisions when possible. In my last position, I was given the opportunity to lead a project where we were tasked with creating new marketing strategies. I took charge of the group and helped come up with some great ideas that led to our company getting more customers.”

16. As a registered nurse, what qualities do you find most important?

Novant Health is looking for registered nurses who are passionate about their work and have a strong sense of ethics. When answering this question, it can be helpful to mention qualities that you feel are important in the nursing profession.

Example: “I find compassion to be one of the most important qualities a nurse can have. I also think it’s vital to have excellent communication skills so that you can effectively communicate with patients and other medical professionals. Finally, I believe it’s essential to have good time management skills because there are often many tasks to complete at once.”

17. Have you ever been asked to perform a task outside of your job description? How did you respond?

Novant Health wants to know that you’re willing to take on new challenges and responsibilities. This question can help them determine if you have the ability to adapt to change, learn quickly and perform well under pressure.

Example: “When I first started my job as a nurse practitioner at Novant Health, I was asked to cover for an absent physician in the emergency room. Although I had some experience working with patients who were experiencing mental health issues, I hadn’t worked with many pediatric patients before. However, I accepted the challenge because I knew it would be beneficial to expand my skills.”

18. If hired, what can we expect from you during your first 90 days on the job?

Novant Health wants to know that you’re going to be a productive employee from day one. They want to see that you have goals and objectives for your first three months on the job, so they can ensure you get the training and support you need to succeed.

Example: “I’m excited to start my career at Novant Health because I’ve heard great things about this organization. During my first 90 days, I plan to learn as much as I can about the company culture and how we operate. I also plan to familiarize myself with our software systems and processes. I understand that there is always room for improvement, so I hope to identify areas where we can streamline our workflows.”

19. Which areas of nursing are you most interested in?

Novant Health is a large organization that offers many different nursing opportunities. The interviewer wants to know which areas of the job you are most passionate about and how your skills will benefit their team.

Example: “I am very interested in working with patients who have chronic illnesses or injuries, as I enjoy helping them develop long-term care plans. I also love working with newborns and infants because they’re so curious and eager to learn new things. I think my calm demeanor and patience would be beneficial when caring for these young patients.”

20. In what ways can you contribute to our organization’s mission?

Novant Health is a nonprofit organization that aims to provide quality healthcare services to the communities it serves. The interviewer may ask this question to learn more about your interest in working for Novant Health and how you can contribute to its mission. To answer this question, think of what attracted you to this role and describe how you would use your skills and abilities to help achieve the goals of the organization.

Example: “I am passionate about providing excellent care to patients and helping them feel comfortable when they visit our facilities. I believe my communication and interpersonal skills make me an ideal candidate for this role because I can work with staff members to create a positive patient experience. I also have extensive medical knowledge that I can share with patients to help them understand their conditions and treatment plans.”