20 Numotion Interview Questions and Answers

When you’re interviewing for a job at Numotion, you can expect questions that assess your ability to provide quality customer service, as well as your technical skills. The company is looking for candidates who are passionate about helping people with disabilities, and who have the skills to back up that passion.

To help you prepare for your interview, we’ve compiled a list of sample Numotion interview questions and answers. These questions will give you an idea of what to expect, and how to best showcase your skills and qualifications.

Numotion Interview Process

The interview process at Numotion can vary depending on the position you are applying for. For some positions, you may have a phone screen with HR followed by an in-person interview with the hiring manager. For other positions, you may have a video interview with the manager and peer. Overall, the interview process is fairly standard and relaxed.

1. Do you have any experience with billing insurance companies?

This question is a great way to determine if you have experience with the billing process. If you do, it’s an excellent opportunity to share your knowledge and expertise. If you don’t, you can explain how you would go about learning this process.

Example: “I’ve never had to bill insurance companies for my patients before, but I am familiar with the process of submitting claims. In my last position as a physical therapist, I worked alongside a medical billing specialist who taught me how to submit claims correctly. She also gave me tips on what information to include in order to get paid faster.”

2. How would you deal with an angry customer over the phone?

This question can help the interviewer assess your customer service skills. It’s important to show that you have empathy and patience when dealing with customers who are upset or angry.

Example: “I would first try to calm them down by listening to what they’re saying and asking questions to understand their problem better. I’d then apologize for any inconvenience caused and offer a solution, such as offering a refund or helping them find an alternative product. If the customer is still unhappy after this, I would ask if there was anything else I could do to make things right.”

3. What do you know about Numotion? Why are you interested in working at this company?

This question is a great way to show your knowledge of the company and how you came across it. It also shows that you are passionate about working for this organization. When answering, make sure to include what you know about Numotion as well as why you want to work there.

Example: “I have heard of Numotion through my research on companies that provide accessible transportation services. I am very interested in working here because of its reputation for providing excellent customer service and creating an inclusive environment for all employees. I would love to be part of such a forward-thinking company.”

4. How would your co-workers describe you?

This question can help the interviewer get to know you better. It’s important to be honest and show that you’re a team player who is willing to work with others.

Example: “My co-workers would describe me as someone who is always ready to lend a hand, even if it means staying late or coming in early. I’m also known for being very organized and detail-oriented. My attention to these details helps ensure our clients’ needs are met and they have an excellent experience using our software.”

5. What is a time where you had to disagree with a manager, how did you handle it?

This question can help the interviewer understand how you handle conflict and disagreements. It’s important to show that you’re willing to voice your opinion, even if it differs from a manager or supervisor.

Example: “In my last role as an IT specialist, I disagreed with my manager about our company’s security protocols. My manager believed we should only use one type of firewall software, while I felt there were other options that would be more effective for our business. After speaking with my manager about my concerns, they agreed to let me test out different firewalls on some of our servers. We found that using multiple types of firewalls was beneficial for our company.”

6. Tell me about a time when you were stuck on the job and found a solution by using outside resources.

This question is a great way to show your problem-solving skills and how you use them in the workplace. When answering this question, it can be helpful to mention that you used outside resources to solve a problem but also highlight any steps you took to fix the issue on your own.

Example: “When I was working as an IT specialist for a small business, my manager asked me to find a solution to their network security issues. At first, I thought I could handle the situation myself by researching online and making some adjustments to our system. However, after looking at the company’s budget, I realized we couldn’t afford to hire a new IT specialist. Instead of giving up, I reached out to other professionals in the field who were willing to help us with our network security issues.”

7. What are some of your leadership skills?

As a senior developer, you may be asked to lead some of your team members. Employers ask this question to make sure you have the skills necessary to manage others and get work done efficiently. In your answer, explain what leadership skills are and how you use them in your daily life. Share an example of when you used these skills to help someone or achieve something.

Example: “Leadership skills are important because they allow me to motivate my team and get everyone working together toward a common goal. I’ve always been good at motivating people, so it’s easy for me to take on a leadership role. For instance, last year our department was tasked with creating a new app that would increase sales by 10%. I knew we could do it, but I also knew we needed to work as a team to create the best product possible. So, I met with each member of my team individually and discussed their roles. We all agreed on a plan and got to work.”

8. Describe a recent assignment that required attention to detail.

Attention to detail is a skill that employers look for in candidates. They want to know you can perform the job well and pay attention to small details. When answering this question, describe an assignment where you needed to be very careful about what you were doing. Explain how you used your attention to detail to complete the task successfully.

Example: “I recently worked on a project where I had to enter data into multiple fields. If I entered it incorrectly, it would have caused problems later on. I took my time entering the information so I didn’t make any mistakes. I also double-checked all of my work before submitting it.”

9. Do you consider yourself more as a leader or follower?

This question is a great way to determine how you will fit into the company culture. If your potential employer asks this, they are likely looking for someone who can be a leader and help others succeed. When answering this question, it’s important to show that you have leadership qualities while also being humble about them.

Example: “I consider myself more of a follower than a leader. I am always willing to learn from those around me and take their advice. However, if I see something that needs improvement, I’m not afraid to speak up and offer my ideas on how we can do better.”

10. Have you ever been responsible for a team before? If so, what was your role?

This question is a great way to determine how you will fit into the team at Numotion. Your answer should show that you are willing to take on leadership roles and help your teammates succeed.

Example: “I have been responsible for my own teams before, but I also enjoy working with others in a collaborative setting. In my last position, I was tasked with leading a small team of developers who were creating an app for a client. My role was to ensure that everyone had everything they needed to complete their tasks and meet deadlines. We ended up finishing the project ahead of schedule.”

11. Tell us about a situation where you were able to use persuasion to successfully convince someone to see things your way.

This question is a great way to show your communication skills and ability to persuade others. When answering this question, it can be helpful to provide specific details about the situation and how you were able to use persuasion to achieve success.

Example: “In my previous role as an IT specialist, I was working with a client who had a large database of information that they needed to transfer from their old system to our new one. The problem was that the data transfer process would take several days, which wasn’t ideal for the client. So, I offered to create a backup file on our server so that if anything went wrong during the transfer, we could restore the data back to its original state.”

12. When have you had to make a quick decision based on incomplete information? Was your decision correct?

This question can help the interviewer understand how you make decisions and whether you have experience making quick, important choices. Use your answer to highlight your critical thinking skills and ability to make good decisions quickly.

Example: “When I was working as a server at a restaurant, we had a large party of customers who were celebrating their anniversary. They ordered several courses, including wine pairings for each course. The first time they ordered wine, they asked me which glasses they should use. I told them that it didn’t matter, but when they came back for another bottle, I realized that they hadn’t used the correct glass for the second bottle. I went over to their table and explained that they needed to use the same glass for both bottles. They thanked me for my advice.”

13. Are you comfortable lifting heavy objects?

This question is a common one in the medical field. It’s important to be honest about your physical capabilities when answering this question, as you may need to lift patients or equipment during your workday. If you are not comfortable lifting heavy objects, it’s best to let the interviewer know that you can lift up to 50 pounds and will ask for help if needed.

Example: “I am comfortable lifting heavy objects, although I would prefer to have assistance if needed. In my last position, I was responsible for moving patients from their beds into wheelchairs. I could do this alone, but I always asked for help if there were two patients who needed to be moved at once.”

14. What is something that you learned recently that you think can be applied to the workplace?

This question is an opportunity to show your interviewer that you are always learning and improving yourself. It’s important to choose a skill or knowledge area that you’ve been working on recently, as opposed to something you learned years ago.

Example: “I have been taking online coding classes for the past few months, and I’m really enjoying it. I think this can be very useful in my career because I am interested in developing websites and apps. I know that there are many different languages of coding, so I want to learn them all. I plan to continue with these courses until I feel comfortable enough to start building websites.”

15. We operate in a fast paced environment, how will you handle that?

This question is a great way to determine how well you will fit into the company culture. It also helps employers understand if you are able to handle the demands of their work environment. When answering this question, it can be helpful to discuss your previous experience working in fast-paced environments and what strategies you use to stay organized and focused.

Example: “I have worked for several companies that operate in fast-paced environments. I find that having an organized workspace and time management skills help me stay on top of my tasks. In addition, I always make sure to communicate with my team members when I am going to take a break or leave early.”

16. What does good customer service mean to you?

Customer service is an important part of any business, and the interviewer may ask this question to see how you would interact with their customers. Your answer should show that you value customer satisfaction and are willing to go above and beyond for your clients.

Example: “Good customer service means providing a positive experience for my client no matter what. I believe in going above and beyond to make sure they’re happy with our product or service. If there’s ever a problem, I want to be the first person they call because I know I’ll do everything I can to solve it.”

17. Tell me about a time you worked directly with customers. How did you handle the interaction?

This question is an opportunity to show your interpersonal skills and customer service experience. When answering, it can be helpful to mention a specific situation or example of how you helped a customer.

Example: “I have worked in the IT industry for over 10 years now, so I’ve had plenty of opportunities to work with customers. In my last role as a network administrator, I was responsible for supporting all of our company’s computers. One day, one of our salespeople called me because their computer wasn’t working properly. I asked them what they were doing when the problem occurred, and then I walked them through some troubleshooting steps. After that, I determined that there was a problem with their mouse and replaced it.”

18. Give us an example of a time you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can use your problem-solving skills and creativity to find solutions to customer issues.

Example: “I once had a customer who was having trouble with their wheelchair’s battery life. They were on vacation, so they couldn’t get it fixed right away. I researched ways we could extend the battery life of the wheelchair until they returned home. We found a solution where we would ship an additional battery pack to them while they were still on vacation. This allowed them to have enough power to last through their trip.”

19. Is there anything you’re uncomfortable doing while servicing mobility equipment?

This question is a great way to determine how honest and straightforward the candidate will be in their work. It’s important that you hire people who are willing to admit when they’re uncomfortable with something, as it shows honesty and integrity.

Example: “I’m not comfortable working on scooters or wheelchairs without proper training. I understand that this may seem like an odd answer, but I’ve seen too many technicians try to fix equipment they aren’t familiar with, which can lead to serious injury for the patient. I would rather tell them I need to call someone else in than risk hurting them.”

20. What are some qualities you look for in a coworker?

This question can help the interviewer get to know you better and see if your personality is a good fit for their company. When answering this question, it can be helpful to mention some of the qualities that helped you succeed in previous roles.

Example: “I look for coworkers who are hardworking, friendly and empathetic. I’ve found that these three traits make people great team members because they allow them to work well with others and support one another when needed. In my last role, I worked on a team where everyone had these same values, which made our department more productive than ever.”