Resume

Office Administrator Resume Example & Writing Guide

Use this Office Administrator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Office administrators are the glue that holds an office together. They manage the day-to-day operations of their department or company, providing support to their colleagues while maintaining a high level of efficiency. Office administrators are often a company’s first point of contact with the outside world, so they need to be friendly and welcoming. They need to have excellent organizational skills to keep track of everything happening in the office. And they need to have strong communication skills to liaise with coworkers and clients alike.

If you’re ready to take your office administration skills to the next level or you’re just looking for a new opportunity, an office administrator resume is your ticket into the job market. Here are some tips and an example to help you write yours.

James Smith
Los Angeles, CA | (123) 456-7891 | [email protected]
Summary

Efficient and well-organized office administrator with more than 10 years of experience in managing and coordinating administrative operations. Proven ability to streamline processes, develop systems, and maintain a positive work environment. seeks an opportunity to use skills and experience in a new environment.

Education
California State University, East Bay Jun '10
B.A. in Business Administration
Experience
Company A, Office Administrator Jan '17 – Current
  • Managed the office and ensured that all staff followed proper procedures for scheduling, billing, collections, etc.
  • Maintained a clean and organized office environment by performing duties such as copying documents, filing records, mailing correspondence, etc.
  • Provided clerical support to physicians in the clinic including preparing patient charts prior to appointments and maintaining medical records of patients.
  • Assisted with marketing efforts by creating flyers and posting on bulletin boards around town as well as assisted with other projects as needed.
  • Performed general administrative tasks such as photocopying documents or delivering messages when necessary and performed other duties related to keeping the practice running smoothly.
Company B, Office Administrator Jan '12 – Dec '16
  • Created a filing system for all incoming and outgoing documents, which reduced the amount of time spent looking for information by 25%
  • Maintained an organized calendar to keep track of meetings, appointments and deadlines; this increased productivity by 15%
  • Managed email accounts and voicemail messages in order to ensure that important messages were not missed
  • Answered phone calls, transferred callers to the appropriate person or department and took messages when necessary
  • Prepared weekly reports on sales figures, budgeting issues and office supplies needed for upcoming week(s)
Company C, Receptionist Jan '09 – Dec '11
  • Answered and directed all incoming calls in a professional manner.
  • Maintained a clean and organized front desk and reception area.
  • Greeted all guests and clients in a friendly and welcoming manner.
Skills

Industry Knowledge: Microsoft Office Suite, Back-up solutions, VoIP solutions
Technical Skills: Cisco VoIP, Cisco VPN, Cisco Firewall, Security cameras, VoIP, VoIP phones, WiFi
Soft Skills: Attention to Detail, Problem Solving, Teamwork, Problem Solving, Organization, Written Communication

How to Write an Office Administrator Resume

Here’s how to write an office administrator resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the tasks and responsibilities of your job. But if you want to stand out from other candidates, you need to go beyond that and focus on the results of your work.

For example, rather than saying you “provided customer service over the phone,” you could say that you “increased customer satisfaction by 15% through proactive phone calls to resolve issues before customers called in.”

The second bullet point is much stronger because it provides specific numbers and details about how you contributed to the company. It also shows that you took initiative to solve problems and that you were able to achieve results.

Related: What Is an Office Administrator? How to Become One

Identify and Include Relevant Keywords

When you apply for a job as a secretary or office administrator, your resume is usually scanned by an applicant tracking system (ATS) for certain keywords. These programs look for certain terms related to the job, like “clerical” or “office management.” If your resume doesn’t have enough of the right keywords, your application might not even be seen by a human.

To make sure your resume makes it past the ATS, focus on including relevant keywords throughout all sections of your application. Here are some of the most commonly used office administrator keywords:

  • Office Administration
  • Microsoft Access
  • Administrative Assistance
  • Administration
  • Data Entry
  • Teamwork
  • Customer Service
  • Leadership
  • Organization Skills
  • Time Management
  • Human Resources (HR)
  • Communication
  • Public Speaking
  • Executive Administrative Assistance
  • Accounts Payable
  • Social Media
  • Research
  • Phone Etiquette
  • Employee Relations
  • Management
  • Marketing
  • Research Writing
  • Administration Assistance
  • Payroll
  • Human Resources Information Systems (HRIS)
  • Diary Management
  • Telephone Manner
  • Customer Support
  • Administration Management
  • Contact Centers

Showcase Your Technical Skills

office administrators use a variety of software programs to complete their work, so it’s important to list any relevant technical skills you have. Programs like Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite (Gmail, Docs, Drive, Calendar), and social media platforms like LinkedIn and Twitter are all commonly used by office administrators. Additionally, office administrators may be called on to use specific software programs relevant to their industry, so it’s important to be familiar with as many programs as possible.

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