25 Office Cleaner Interview Questions and Answers

Cleaning offices is a necessary but often overlooked job. It’s important to keep businesses, schools, and other institutions clean and tidy so that employees and students can focus on their work and studies. That’s where office cleaners come in. They keep the place spick and span so that everyone can feel comfortable and work in a sanitary environment.

If you’re looking for a job as an office cleaner, you’ll likely need to go through an interview. To help you prepare for the interview, we’ve gathered some questions and answers that are commonly asked during interviews for this position.

1. Are you able to work independently?

Office cleaners often work independently, so employers ask this question to make sure you can complete your tasks without much supervision. When answering this question, it’s important to show that you’re a self-motivated person who is able to take initiative and follow through on projects.

Example: “Yes, I am very comfortable working independently. I have been an office cleaner for the past five years and during that time I have developed a strong sense of self-motivation and organization. I understand how to prioritize tasks and work efficiently without needing constant direction or supervision. I also take pride in my work and strive to do the best job possible so that the office is always clean and presentable.”

2. What are some of the cleaning products you are familiar with using?

This question can help the interviewer determine your experience level and whether you are familiar with the products they use. It is important to be honest about your experience, but it can also be helpful to mention a product that you have never used before if you are willing to learn how to use it.

Example: “I am an experienced Office Cleaner and I have used a variety of different cleaning products in the past. I’m familiar with using traditional cleaning supplies such as mops, buckets, sponges, and rags. I also know how to use more advanced cleaning solutions like disinfectants, degreasers, and window cleaners. In addition, I’m knowledgeable about green cleaning products that are better for the environment and safer for people to be around. Finally, I understand the importance of following safety protocols when handling hazardous materials.”

3. How would you handle a situation where you are unable to finish all of your duties by the end of the day?

This question can help the interviewer understand how you prioritize your tasks and manage time. Describe a situation where you had to work overtime or stay late at work, and explain what steps you took to complete all of your duties by the end of the day.

Example: “If I am unable to finish all of my duties by the end of the day, I would first assess what needs to be done and prioritize tasks. I understand that time management is a key part of being an effective office cleaner. I would then communicate with my supervisor or colleagues to let them know which tasks need to be completed and when they can expect them to be finished. If there are any tasks that cannot be completed in one day, I will work out a plan with my supervisor on how we can best complete those tasks. Finally, I will make sure to document everything so that I have a record of what was accomplished and what still needs to be done.”

4. What is your process for keeping inventory of cleaning supplies?

Office cleaners often need to keep track of supplies and materials they use. This question helps employers understand your organizational skills and how you manage inventory. In your answer, explain the method you use for keeping track of cleaning supplies and why it works well for you.

Example: “I understand the importance of keeping accurate inventory of cleaning supplies. My process for doing this is to keep a detailed list of all items that are used in each job, including how much was used and when it needs to be restocked. I also check with my supervisor regularly to make sure that all necessary supplies are available. Finally, I use an online system to track usage and order new supplies as needed. This ensures that there are always enough supplies on hand to complete any job efficiently and effectively.”

5. Provide an example of a time when you had to deal with a difficult customer or client.

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would handle a challenging situation in the workplace and if you have any experience doing so. In your answer, try to describe how you handled the situation and what steps you took to resolve it or diffuse the conflict.

Example: “I recently had to deal with a difficult customer while working as an office cleaner. The customer was unhappy with the cleanliness of their office and was very vocal about it. I knew that if I didn’t address the issue, they would continue to be dissatisfied.

So, I took the initiative to listen to their concerns and find out what specifically wasn’t up to their standards. After discussing the situation, I realized that the customer wanted more attention paid to certain areas, such as dusting and vacuuming. I reassured them that I could take care of these tasks and asked if there were any other areas they wanted me to focus on.

The customer was pleased with my response and thanked me for taking the time to understand their needs. I then went above and beyond by offering to come back in the evening to finish the job so that the customer wouldn’t have to wait until the next day. They were extremely satisfied with my service and promised to recommend me to others.”

6. If you were given the opportunity to develop your own cleaning schedule, what would you include?

This question can help the interviewer understand your organizational skills and how you plan to complete tasks. Use examples from previous jobs or include ideas for what you would do if given the opportunity to create a schedule at this job.

Example: “If I were given the opportunity to develop my own cleaning schedule, I would make sure that all areas of the office are cleaned thoroughly and efficiently. My priority would be to ensure that all surfaces, such as desks, chairs, tables, shelves, and other furniture, are dusted and wiped down on a regular basis. In addition, I would also make sure that floors are vacuumed and mopped regularly. Furthermore, I would focus on ensuring that bathrooms and kitchens are kept clean and sanitary at all times. Finally, I would pay special attention to windows and blinds, making sure they are free from dust and dirt.”

7. What would you do if you noticed vandalism or damage to office equipment while you were cleaning?

Office equipment can be expensive, so employers want to know that you will take care of their property. In your answer, explain how you would report the damage and what steps you would take to repair or replace it.

Example: “If I noticed vandalism or damage to office equipment while cleaning, my first priority would be to report it immediately. Depending on the severity of the damage, I would contact either a supervisor or the police. It is important to take action quickly in order to prevent further damage and to ensure that any necessary repairs are made as soon as possible.

I am also experienced in dealing with difficult situations such as this one. I have had experience working with security personnel and law enforcement officers in similar cases before. My approach is always professional and courteous, and I strive to maintain a calm demeanor throughout the process.

In addition, I understand the importance of preserving evidence when dealing with vandalism or damage to office equipment. I am familiar with proper protocols for collecting and storing evidence, and I can help ensure that all relevant information is collected in an organized manner.”

8. How well do you perform your duties with minimal supervision?

Office cleaners often work independently, so employers ask this question to make sure you can complete your tasks without much oversight. When answering this question, it’s important to show that you’re a self-motivated person who is capable of completing tasks on your own.

Example: “I am a highly motivated and organized individual who takes pride in my work. I have extensive experience as an office cleaner, so I understand the importance of completing tasks with minimal supervision. When given instructions, I take them seriously and strive to complete each task efficiently and effectively.

I also have excellent time management skills which help me stay on track and ensure that all duties are completed within the allotted timeframe. I’m comfortable working independently and can easily prioritize tasks based on their urgency. I’m also able to identify areas where additional attention is needed and make sure those areas are addressed quickly and thoroughly.”

9. Do you have any experience performing light maintenance tasks?

Office cleaners often need to perform light maintenance tasks, such as replacing batteries in smoke detectors and changing the filters on air conditioners. Employers ask this question to make sure you have experience with these types of tasks so they know you can complete them if needed. In your answer, let the employer know that you do have some experience performing these types of tasks. Explain what kind of maintenance tasks you’ve done in the past and how comfortable you are doing them.

Example: “Yes, I have experience performing light maintenance tasks. During my previous job as an Office Cleaner, I was responsible for basic repairs such as changing light bulbs and unclogging toilets. I also had to perform minor carpentry work such as putting together furniture or hanging pictures. I am comfortable with using tools and familiar with safety protocols when it comes to working with electricity or plumbing.”

10. When performing your daily duties, how do you ensure that you clean up after yourself?

This question can help the interviewer understand how you approach your work and ensure that you leave a clean workspace for others. Your answer should show attention to detail, organization skills and respect for authority.

Example: “I understand the importance of leaving a workspace clean and tidy after completing my daily duties. I always take the time to make sure that all surfaces are wiped down, floors are vacuumed or mopped, trash is taken out, and any other tasks that need to be completed. After each task, I double-check to make sure everything is in its place and nothing has been left behind. I also ensure that all cleaning supplies are put away properly so they don’t create a hazard for anyone else. Finally, I make sure to leave the area as neat and organized as possible before moving on to the next job.”

11. We want to encourage our office cleaners to take pride in their work. How would you feel about receiving feedback on your performance?

Office cleaners often work independently, so it’s important that they feel comfortable receiving feedback from their supervisors. This question helps employers understand how you would respond to constructive criticism and whether you’re open to improving your performance.

Example: “I believe that feedback is an important part of any job, and I would welcome it as a way to improve my performance. I take pride in the work I do and strive to make sure that every task is completed to the highest standard. Receiving feedback on my performance would help me to identify areas for improvement and ensure that I am always providing the best service possible. It would also give me the opportunity to learn new techniques or methods that could help me become even more efficient. Ultimately, I want to be able to provide the best service possible, so I am open to receiving constructive criticism.”

12. Describe your process for cleaning large open spaces.

Office cleaning is a unique job that requires you to clean many different types of spaces. Employers ask this question to learn more about your process for handling these large spaces and how you complete them efficiently. In your answer, explain the steps you take when working on larger projects. Try to include specific details about what tools or methods you use to make sure you’re completing your work thoroughly.

Example: “When it comes to cleaning large open spaces, I like to break the job down into smaller tasks. First, I start by dusting and wiping down all surfaces with a microfiber cloth and an appropriate cleaner for each surface. Then, I vacuum or sweep the floors, paying special attention to corners and edges. Finally, I mop the floor using a high-quality detergent that is designed for the type of flooring in the space.

I also make sure to check for any spills or messes that may have been missed during my initial inspection. If there are any, I take care of them right away so they don’t become bigger problems later on. Once everything has been cleaned, I inspect the area one more time to ensure that I haven’t missed anything.”

13. What makes you stand out from other candidates?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. Before your interview, make a list of qualities that make you unique. Think about what skills you have that other candidates might not. You can also mention any certifications or training programs you’ve completed.

Example: “I believe my experience and dedication to the job make me stand out from other candidates. I have been an office cleaner for over 10 years, and during that time I have developed a strong understanding of how to effectively clean offices in order to maintain a safe and healthy environment. I take pride in my work and always strive to do the best job possible.

In addition to my experience, I am also very organized and detail-oriented. I understand the importance of following instructions and paying attention to small details when cleaning. I am also willing to go above and beyond what is expected of me, such as taking on additional tasks or staying late if needed.”

14. Which cleaning methods do you prefer to use?

This question can help the interviewer learn more about your cleaning preferences and how you might approach a variety of tasks. You can answer this question by listing which methods you enjoy using, but also include any that you’re willing to try if needed.

Example: “I prefer to use a combination of traditional and modern cleaning methods. I believe that using both helps me to achieve the best results in the most efficient way possible. For example, I like to start with traditional methods such as dusting, vacuuming, and mopping floors. This ensures that all surfaces are clean and free from dirt and debris. Then, I move on to more modern methods such as steam cleaning carpets and upholstery, or using an electrostatic sprayer for disinfection. These methods help to ensure that not only is the office space visually appealing, but it is also hygienically safe for everyone who works there.”

15. What do you think is the most important thing to remember when performing your duties?

This question is an opportunity to show the interviewer that you understand how your role affects others. Your answer should demonstrate a commitment to safety, cleanliness and timeliness.

Example: “I believe the most important thing to remember when performing my duties as an Office Cleaner is attention to detail. It’s essential that I pay close attention to all areas of the office, from the floors and carpets to the desks and chairs. By paying attention to every small detail, I can ensure that the office is kept clean and tidy at all times. In addition, I think it’s also important to be organized and efficient in order to complete tasks quickly and efficiently. Finally, I believe it’s important to have a positive attitude and be willing to go above and beyond what is expected of me. This will help me provide excellent customer service and create a pleasant working environment for everyone in the office.”

16. How often do you perform deep cleans?

Office cleaners often perform deep cleans, which are more thorough than regular cleaning. Employers ask this question to make sure you have experience with deep cleaning and know how often it should be done. Before your interview, read through the job description to see if they mention anything about deep cleaning. If they don’t, assume that you will need to do a deep clean once every two weeks or so. In your answer, explain what kind of schedule you would use for deep cleaning in this role.

Example: “I typically perform deep cleans on a weekly basis. I understand the importance of keeping an office space clean and organized, so I make sure to pay attention to detail when performing deep cleans. During these cleans, I will dust all surfaces, vacuum carpets, mop floors, and sanitize bathrooms. I also take extra care to ensure that any hard-to-reach areas are thoroughly cleaned. In addition, if requested, I can provide additional services such as window washing or furniture polishing. I am confident that my experience and dedication to providing quality service makes me the perfect candidate for this position.”

17. There is a spill on the carpet. What is your process for cleaning it?

This question is a great way to test your cleaning skills and how you prioritize tasks. When answering this question, it can be helpful to describe the steps you would take to clean the spill and why those steps are important.

Example: “When it comes to cleaning up spills on carpets, my process is quite simple. First, I would assess the spill and determine what type of material needs to be cleaned up. Depending on the type of material, I will use either a dry or wet method for removing the stain. If it’s a liquid, I’ll start by blotting up as much of the liquid as possible with paper towels. Then, I’ll apply an appropriate carpet cleaner solution and let it sit for a few minutes before scrubbing the area gently with a soft brush. Finally, I’ll rinse the area with warm water and allow it to air dry completely. This process ensures that all traces of the spill are removed from the carpet without damaging the fibers.”

18. How do you ensure that all areas are clean and free of debris?

The interviewer may ask you this question to learn more about your cleaning techniques and how you apply them in the workplace. Use examples from previous experiences that show your attention to detail, ability to multitask and commitment to quality work.

Example: “I understand the importance of ensuring that all areas are clean and free of debris. To ensure this, I take a systematic approach to cleaning. First, I assess the area and identify any potential hazards or items that need to be removed. Then, I use appropriate cleaning supplies and equipment to thoroughly clean each surface. Finally, I inspect the area for any remaining debris and remove it as necessary. This process ensures that all areas are left in a safe and sanitary condition.

In addition, I always follow safety protocols when using cleaning products. I make sure to read labels carefully and wear protective gear such as gloves and masks if needed. I also keep up with current best practices and regulations related to office cleaning so that I can provide the highest quality service possible.”

19. Describe your experience in using cleaning equipment such as vacuums, mops, etc.

Office cleaners often use a variety of cleaning equipment to complete their tasks. Employers ask this question to make sure you have experience using these tools and are comfortable with them. In your answer, explain which types of equipment you’ve used in the past and how comfortable you are using each one. If you don’t have any experience using certain equipment, let the employer know that you’re willing to learn.

Example: “I have extensive experience in using cleaning equipment such as vacuums, mops, and other tools. I am familiar with the different types of machines available and how to use them properly for maximum effectiveness. In my previous role as an office cleaner, I was responsible for maintaining a clean and safe environment by regularly vacuuming carpets, mopping floors, dusting surfaces, and sanitizing bathrooms. I also had to ensure that all safety protocols were followed when operating any type of machinery.

In addition, I have experience in deep-cleaning offices which requires more thorough cleaning than regular maintenance. This includes scrubbing walls, windows, and furniture, as well as polishing hardwood floors. I understand the importance of proper care and maintenance of cleaning equipment and take pride in ensuring that everything is kept in top condition.”

20. What would you do if you encountered a hazardous material while performing your duties?

Hazardous materials are a common concern for employers because they can pose a risk to the health and safety of employees. Your answer should show that you understand the importance of keeping yourself and others safe from hazardous materials. You can use your answer to explain how you would handle this situation, as well as what steps you would take to ensure it doesn’t happen again.

Example: “If I encountered a hazardous material while performing my duties as an office cleaner, the first thing I would do is assess the situation. I would take into account the type of hazardous material, its location, and any potential risks it may pose to myself or others in the area. Once I have determined the best course of action, I would then follow all safety protocols for handling hazardous materials. This includes wearing the appropriate protective gear, such as gloves, masks, and eye protection. If necessary, I would contact the proper authorities to ensure that the hazardous material is safely removed from the premises. Finally, I would document the incident and make sure that all affected areas are properly cleaned and sanitized.”

21. Are there any safety protocols you always follow when handling cleaning supplies?

Employers ask this question to make sure you are aware of the proper safety procedures when handling cleaning supplies. They want to know that you will keep their employees safe while on the job. In your answer, explain what steps you take to ensure everyone’s safety. Make sure to mention any certifications you have in regards to keeping yourself and others safe.

Example: “Absolutely. Safety is always my top priority when handling cleaning supplies. I make sure to read all labels and safety instructions before using any product, and I wear protective gloves and a mask whenever necessary. I also take the time to properly store and dispose of chemicals according to their instructions. Finally, I never mix different types of products together as this can be dangerous.”

22. Do you have any experience with green cleaning methods?

Employers may want to know if you have experience with green cleaning methods. Green cleaning is a process that uses environmentally friendly products and equipment to clean an office space. Employers ask this question to make sure you are familiar with the concept of green cleaning and how it can benefit their company. In your answer, explain what green cleaning is and share any experience you have using these methods.

Example: “Yes, I have experience with green cleaning methods. In my current role as an Office Cleaner, I am responsible for using eco-friendly products and techniques to clean the office space. I understand the importance of using natural ingredients that are safe for the environment and people in the office. I also ensure that all waste is disposed of properly so it doesn’t harm the environment. On top of this, I make sure to use energy efficient equipment when possible to reduce our carbon footprint. All these practices help me to create a healthier work environment while still providing excellent results.”

23. How well can you work under tight deadlines?

Office cleaners often have to work under tight deadlines. Employers ask this question to make sure you can handle the pressure of working quickly and efficiently. In your answer, explain that you are a fast worker who is able to meet deadlines. Explain how you stay motivated when you’re working under pressure.

Example: “I am an experienced Office Cleaner and I understand the importance of working under tight deadlines. I have a proven track record of meeting deadlines, even when they are challenging. I’m organized and efficient in my approach to tasks, which helps me stay on top of things and complete tasks quickly. I also take initiative by anticipating potential problems and coming up with solutions ahead of time. This allows me to work efficiently and effectively, ensuring that all tasks are completed within the allotted timeframe. In addition, I’m able to prioritize tasks based on their urgency, allowing me to focus on the most important tasks first.”

24. Have you ever worked in an office setting before?

Employers ask this question to learn more about your experience level. If you have worked in an office setting before, share what your job duties were and how they relate to the position you’re applying for. If you haven’t worked in an office setting before, explain why and talk about any other cleaning jobs you’ve had.

Example: “Yes, I have worked in an office setting before. My experience includes cleaning offices of all sizes and types, from small corporate offices to large government buildings. I am familiar with the standard practices for cleaning such as dusting, vacuuming, mopping, and sanitizing surfaces. I also understand the importance of using the right products and tools for each job.

I take pride in my work and strive to do a thorough job every time. I always follow safety protocols and pay attention to detail. I’m organized and efficient, so I can complete tasks quickly without sacrificing quality.”

25. What is the most important thing to remember about customer service when working as an office cleaner?

Customer service is an important part of any job, but it’s especially vital for office cleaners. The interviewer will want to know that you understand the importance of customer service and how to provide it effectively. Use your answer to highlight your interpersonal skills and ability to communicate with others.

Example: “The most important thing to remember about customer service when working as an office cleaner is that the customer should always come first. As an office cleaner, it is my job to ensure that the customer’s needs are met and that their workspace is kept clean and organized. I believe in providing a high level of customer service by being friendly, courteous, and professional at all times. Furthermore, I strive to be proactive in addressing any issues or concerns that may arise during the cleaning process. By taking the initiative to go above and beyond for customers, I can help create a positive experience for them and ensure that they have a pleasant experience with our services.”