Career Development

What Does an Office Clerk Do?

Find out what an office clerk does, how to get this job, and what it takes to succeed as an office clerk.

Office clerks are the behind-the-scenes workers of the office world. They keep things running smoothly by ensuring that paperwork gets processed, filed, and retrieved when needed. They may also be responsible for other clerical duties such as answering phones, scheduling appointments, or handling mail.

Office clerks typically don’t have a lot of interaction with customers or clients—they work behind the scenes to ensure that everything else in the office runs smoothly. However, they do play an important role in keeping the company running smoothly and efficiently.

Office Clerk Job Duties

Office clerks have a wide range of responsibilities, which can include:

  • Processing paperwork such as invoices and purchase orders, updating databases with new information, or sending email notifications to customers about order status updates
  • Maintaining a record of office policies and procedures and ensuring that all staff members are following them
  • Making copies of documents such as memos, letters, or reports for office use
  • Maintaining supplies such as pens, paper, stamps, and labels for office use
  • Organizing and maintaining filing systems by alphabetizing files or arranging them by topic or project
  • Coordinating special events such as parties or conferences with other staff members and outside vendors such as caterers or florists
  • Providing administrative support to executives such as scheduling meetings, taking messages, and arranging travel arrangements
  • Processing payments and maintaining accounting records such as bank statements, petty cash funds, and accounts receivable
  • Managing mail flow by sorting incoming mail by recipient or type and delivering mail to recipients

Office Clerk Salary & Outlook

Office clerks’ salaries vary depending on their level of education and experience, the company size and geographic location. They may also earn additional compensation in the form of bonuses.

  • Median Annual Salary: $38,000 ($18.27/hour)
  • Top 10% Annual Salary: $54,500 ($26.2/hour)

The employment of office clerks is expected to decline over the next decade.

Office clerks will continue to be displaced by technology, which allows employers to do more with fewer workers. As businesses automate processes and use software to organize their records, fewer clerks will be needed. In addition, some office clerks will be laid off as companies close or relocate their offices.

Office Clerk Job Requirements

The following are some of the qualifications that are often required to become an office clerk:

Education: Entry-level office clerks typically need a high school diploma or equivalent and may need to complete an office clerk certificate program. Some employers prefer an associate’s degree or a certificate in business administration. Courses in computer software, word processing, spreadsheets and databases are helpful for an office clerk.

Training & Experience: Office clerks typically receive on-the-job training from their new employers. This training may include learning the company’s policies and procedures, computer programs and filing systems. Office clerks who work in government agencies may receive additional training to learn the agency’s policies and procedures.

Certifications & Licenses: While not necessarily required for the role, office clerks can make themselves more appealing to prospective employers by obtaining certifications that show their dedication to the profession and their increased knowledge.

Office Clerk Skills

Office clerks need the following skills in order to be successful:

Organization: Organization is another skill that can be useful for a clerical position. As a clerical worker, you may be responsible for managing multiple calendars, tracking appointments and maintaining records. Having strong organizational skills can help you be successful in this role.

Attention to detail: Attention to detail is another important skill for a clerical worker. You should be able to handle multiple tasks at once and ensure that you don’t make any mistakes. This can help you save time and resources for your employer.

Communication: Communication skills are necessary for office clerks, as they must be able to communicate with coworkers, customers and managers. As an office clerk, you may be required to answer phones, greet customers, send emails and fill out paperwork. Being able to communicate effectively is crucial for this job.

Computer skills: Computer skills are a necessary skill for a secretary or office clerk. Having computer skills can help you perform your job duties efficiently and effectively. You can learn computer skills through training or by taking classes.

Multitasking: As an office clerk, you may be responsible for a variety of tasks, including answering phones, filing paperwork, sorting mail and maintaining records. This job requires the ability to multitask, as you may be responsible for several duties at once.

Office Clerk Work Environment

Office clerks work in a variety of settings, including corporate offices, government agencies, medical offices, and schools. They typically work a regular 40-hour week, although they may have to work overtime to meet deadlines or to complete special projects. Office clerks typically work at a desk or computer terminal, performing such tasks as answering telephones, typing documents, filing, and performing data entry. They may also be responsible for handling mail, scheduling appointments, and maintaining office supplies. Although most office clerk positions do not require extensive education or training, some positions may require certification from a professional organization.

Office Clerk Trends

Here are three trends influencing how office clerks work. Office clerks will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of Remote Work

The trend of remote work is growing rapidly, as more and more people are choosing to work from home. This is due to the many benefits that come with working remotely, such as increased productivity, better work-life balance, and reduced stress.

Office clerks can take advantage of this trend by becoming proficient in remote work tools, such as Slack, Google Docs, and Skype. This will allow them to work with teams across the globe, and open up new opportunities for growth and development.

More Use of Technology

As technology continues to evolve, office clerks will need to learn how to use it more effectively. This includes learning how to use software programs, manage data, and communicate with coworkers.

By understanding how to use technology, office clerks can become more efficient and productive in their work. They can also improve their communication skills by using social media platforms, such as Facebook and Twitter, to connect with other professionals.

Greater Focus on Customer Service

Customer service is becoming an increasingly important focus for businesses, as they strive to provide a positive experience for customers.

Office clerks can play a key role in this process by providing support to customers and helping them find what they are looking for. In addition, they can also be responsible for training employees on customer service best practices.

How to Become an Office Clerk

There are many different paths you can take when planning your career as a office clerk. You could specialize in a particular area, such as accounting or human resources. Or you could choose to become a generalist and work in a variety of departments.

No matter which path you choose, it’s important to keep learning new skills and developing your knowledge base. This will help you stay competitive in the workplace and ensure that you have opportunities for advancement.

Related: How to Write an Office Clerk Resume

Advancement Prospects

The most common way to advance in this career is to move up to a position with more responsibility. For example, an office clerk who demonstrates good organizational and customer service skills may be promoted to office manager. With experience, an office clerk may move into a position as an executive secretary or administrative assistant. These positions generally require good communication and computer skills.

Office clerks who demonstrate strong computer skills may be promoted to positions such as database administrator, computer support specialist, or web developer. Clerks with good people skills may move into human resources or become training and development specialists. Some office clerks may start their own businesses providing office support services to small businesses or working as virtual assistants.

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