20 One Call Interview Questions and Answers

When you’re interviewing for a job at One Call, you can expect to be asked questions about your experience in the healthcare industry, your knowledge of workers’ compensation, and your ability to provide solutions to customers. You may also be asked questions about your ability to work independently and as part of a team.

Preparing for your interview by familiarizing yourself with the company and its products, as well as common interview questions, will help you make a good impression and increase your chances of getting the job.

One Call Interview Process

The interview process at One Call is generally pretty quick and easy. Most applicants report being contacted by a HR representative within a week of applying, and then being asked to come in for an interview either in person or over the phone. The interviews are usually pretty brief and focus on questions about your experience and skills. In some cases, you may be asked to take a typing test or other skills test. If you pass the interview and skills test, you will be offered the position.

1. What do you know about One Call and the services they offer?

One Call is a company that offers many services to the workers’​ compensation industry. The interviewer may ask this question to see if you have experience with their products and services. Use your answer to highlight any specific skills or knowledge you have about One Call.

Example: “I’ve worked in the workers’​ compensation field for five years now, so I’m familiar with One Call’s reputation as one of the best providers of healthcare solutions for the industry. In my previous role, we used One Call’s software to manage our claims process. This helped us streamline our workflow and reduce the time it took to complete each claim.”

2. Give us an example of a time when you had to work with someone who was difficult, how did you handle it?

One Call is looking for team members who can work well with others. This question helps them determine how you handle conflict and challenging situations. In your answer, try to show that you are willing to help others succeed.

Example: “I once worked with a colleague who was very negative. She would complain about everything and rarely offered any solutions. I tried to be as positive as possible around her, but she didn’t seem to notice or care. Eventually, I decided to speak with her privately. I told her that I respected her opinions and wanted to learn from her. After our conversation, she became more positive and started offering suggestions.”

3. What would you do if you weren’t offered this position?

Employers ask this question to make sure you’re truly interested in the position and company. They want someone who will work hard for them, even if they don’t get the job right away. When answering this question, be honest about your intentions. Explain why you are passionate about working at One Call, even if it’s not as a receptionist.

Example: “I would continue my search for another receptionist position. I’m very passionate about customer service, so I would love to find a role where I could use those skills. If I wasn’t offered this position, I would apply for other positions within the company. I think that One Call is an amazing place to work, so I’d like to stay here.”

4. How do you think your past experience can help you at One Call?

One Call is looking for candidates who can bring their unique experiences to the company. This question helps them understand how your past experience will help you succeed in this role. Use your answer to highlight a specific skill or quality that you gained from your previous job.

Example: “I think my background as an insurance adjuster would be beneficial at One Call because of my ability to work with clients and communicate effectively. I have excellent customer service skills, which helped me resolve many issues between customers and their insurance companies. These skills are transferrable to working with One Call’s diverse clientele.”

5. Tell me about a time you made a mistake on the job but learned from it.

One Call wants to know that you are willing to learn from your mistakes and grow as a professional. This question can help the interviewer determine if you have any weaknesses or areas for improvement, so it’s important to be honest in your answer.

Example: “When I first started working at my previous job, I was tasked with entering data into our system. I had been working on this task for several hours when I realized I hadn’t saved my work. I quickly hit save before continuing to enter the rest of the information. Unfortunately, I forgot to save again after completing the task. The next day, I found out that all of my work had been lost. I learned from this mistake and now always make sure to save my work multiple times throughout the day.”

6. Do you have any experience working in the medical industry?

One Call, One Call is a healthcare company that provides solutions for the workers’​ compensation industry. They want to know if you have any experience working in this field and how it can benefit their organization. If you do not have medical experience, you can talk about your customer service skills and how they would apply to this role.

Example: “I worked as an emergency room nurse for five years before moving into my current position as a claims adjuster. I am very familiar with the medical terminology used by doctors and nurses and understand what information needs to be reported to insurance companies. This knowledge will help me provide better care to our clients.”

7. Why is healthcare important to you?

This question is a great way to show your passion for the healthcare industry. When answering this question, it can be helpful to discuss how you have been impacted by the healthcare system in some way.

Example: “Healthcare is important to me because I know firsthand what it’s like to not have access to quality care. My mother was diagnosed with cancer when I was younger and we didn’t have insurance at the time. She had to go through chemotherapy without any pain medication, which made her treatment much more difficult than it needed to be. If she had better coverage, I think she would have felt less stress during that time.”

8. What are some skills that you feel like you need to improve upon?

One Call is looking for candidates who are self-aware and willing to improve their skills. This question allows you to show your willingness to learn new things, which can be a valuable skill in the workplace. When answering this question, it’s important to be honest about what you feel like you need to work on. You should also explain how you plan to improve those skills.

Example: “I think that I could use some improvement when it comes to my communication skills. In my last role, I was often asked to speak with clients over the phone or in person. While I am comfortable speaking in front of others, I would like to become more confident in my public speaking abilities. To do so, I have signed up for an online course that focuses on public speaking.”

9. Would you say that you are more detail oriented or focused on completing tasks quickly?

One Call is looking for a candidate who can work quickly and efficiently. They want to know that you are able to multitask, prioritize tasks and meet deadlines. When answering this question, be honest about your strengths and weaknesses. If you are more detail oriented, explain how you would use your organizational skills to complete tasks quickly.

Example: “I am definitely more focused on completing tasks quickly than I am on being super detailed. However, I do believe in doing things right the first time so I will take my time to make sure everything is done correctly. In my previous role, I was responsible for entering data into our system. I found that if I took my time when entering information, it saved us time later because we didn’t have to go back and correct any mistakes.”

10. Which area of healthcare are you most interested in?

One Call, One Call is a healthcare company that focuses on the workers’​ compensation industry. The interviewer wants to know if you have experience in this field and how it will help you succeed at their organization. If you don’t have any experience in this area, consider what other areas of healthcare interest you and explain why.

Example: “I am most interested in occupational medicine because I find it fascinating how different jobs can impact our health. In my last role as an occupational therapist, I worked with people who had injuries from their job but were able to return to work after treatment. It was rewarding to see them get back to doing something they loved.”

11. Describe a time when you were able to build rapport with a patient/customer.

One Call is looking for candidates who can build rapport with their patients and customers. This question helps the interviewer determine if you have experience doing so, as well as how you do it.

Example: “I once had a patient who was very nervous about her upcoming surgery. She asked me many questions about what to expect during the procedure and recovery time. I answered all of her questions thoroughly and in a way that she could understand. By the end of our conversation, she seemed much more at ease. She thanked me for my help and wished me luck on my job interview.”

12. Are you comfortable answering phone calls?

One Call, One Call is a call center that handles customer service calls. The interviewer wants to know if you have experience with this type of work and how comfortable you are talking on the phone. Show them that you’re willing to do what it takes to help their company succeed by answering questions about your comfort level and willingness to learn new skills.

Example: “I’ve worked in a call center before, so I’m very familiar with handling incoming calls. However, I’m always open to learning more about different types of jobs. If there’s anything I can do to improve my skills or knowledge, please let me know.”

13. Can you tell me about a time where you worked as part of a team?

One Call, One Call is a company that values teamwork and collaboration. They want to know how you will contribute to their team of professionals. When answering this question, it can be helpful to mention specific examples of your teamwork skills.

Example: “I have worked as part of a team for the past five years. In my last position, I was part of a team of three people who were responsible for processing claims. We had weekly meetings where we discussed our progress on each claim. This helped us stay organized and ensure we met deadlines. It also allowed us to bounce ideas off one another when we encountered challenges.”

14. What do you think is the hardest part about being a Care Coordinator?

One Call is looking for a candidate who can handle the challenges of this role. They want to know that you are prepared for the job and have thought about what it might be like. When answering, try to think of something specific that you would find challenging.

Example: “The hardest part of being a Care Coordinator is having to tell someone they need more care. I understand that sometimes there isn’t another option, but I always feel bad when I have to deliver bad news. It’s my job, though, so I will do whatever I can to make sure patients get the best care possible.”

15. Have you ever found yourself dealing with an angry customer over the phone?

One Call wants to know how you would handle a difficult customer. This question can help the interviewer determine if you have experience with this type of situation and how you handled it in the past. If you’ve never had to deal with an angry customer, you can talk about what you would do if you ever encountered one.

Example: “I once worked for a company that provided tech support over the phone. I remember having to deal with an angry customer who was upset because his computer wasn’t working properly. He started yelling at me and demanding that I fix his computer immediately. Instead of getting defensive, I calmly explained that I couldn’t just make his computer work without doing some troubleshooting first. He eventually calmed down and let me walk him through the steps to resolve his issue.”

16. If you could change one thing about the healthcare industry what would it be?

This question is a great way to see how you feel about the healthcare industry and what changes you would make if you were in charge. It also helps employers understand your opinions on current issues within the industry. When answering this question, it can be helpful to focus on one specific change that you could implement rather than listing several things.

Example: “I think there are many areas of improvement for the healthcare industry as a whole. One thing I would change is the amount of time patients have to wait before they receive care. In my last position, I implemented an online scheduling system that allowed patients to schedule their own appointments. This helped reduce the number of people who had to wait to see a doctor.”

17. How well do you deal with stress?

One Call is a fast-paced environment, and the interviewer wants to make sure you can handle stress. When answering this question, be honest about your ability to manage stress and provide examples of how you’ve done so in the past.

Example: “I am very good at managing stress because I have had to do it for most of my career. In my last position, I was responsible for handling all incoming calls from clients, which meant that I often had multiple calls coming in at once. I learned to prioritize calls based on urgency and delegate tasks to other team members when necessary. This helped me stay calm during stressful situations.”

18. Tell me about a time where you went above and beyond for a customer.

One Call is looking for a candidate who will provide excellent customer service to their clients. This question allows you to show your interviewer that you are willing to go the extra mile for customers and how it can benefit them.

Example: “I once had a customer who was having trouble with their website. They were trying to find information about a specific procedure, but they couldn’t find what they needed on our site. I offered to call one of our doctors to see if they could answer any questions or help the customer find what they were looking for. The doctor was able to explain the procedure in detail and answered all of the customer’s questions. The customer was very happy with my assistance.”

19. What do you think are the three most important qualities for a successful Care Coordinator?

One Call, One Call is looking for a candidate who can be successful in the role. They want to know what you think are the most important qualities and skills that make someone successful as a Care Coordinator. Use your answer to highlight your own strengths and how they would benefit you in this role.

Example: “I believe that three of the most important qualities for a successful Care Coordinator are communication, organization and empathy. As a Care Coordinator, I would need to communicate with many different people on a daily basis. This includes communicating with doctors, patients and other members of my team. Being able to effectively communicate is an essential skill for this position.

Another quality that is important for a Care Coordinator is organization. A Care Coordinator needs to be organized so that they can keep track of all of their responsibilities. I am very organized and have experience using software programs to manage projects and tasks.

Finally, empathy is another important quality for a Care Coordinator. In this role, I would be working with patients who may be experiencing some difficult situations. Having empathy means that I could provide them with the care and support that they need.”

20. What are some of your goals for the next five years?

One Call is a growing company, and they want to know that you have goals for your career. They are looking for someone who can help the company grow as well. When answering this question, think about what you would like to accomplish in the next five years. Think about what skills you would like to develop or what type of job you would like to have.

Example: “I am hoping to be working at One Call by the end of the year. I plan on continuing my education so that I can get my master’s degree in occupational therapy. I also hope to work with more patients and learn how to better treat their injuries.”