20 One Medical Interview Questions and Answers

One Medical is a primary care provider with locations across the United States. One Medical offers a variety of services, from annual physicals and immunizations to sick visits and chronic disease management.

If you’re applying for a job at One Medical, you can expect to be asked a range of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of One Medical interview questions and answers to help you prepare for your interview.

One Medical Interview Process

The interview process at One Medical can be long and difficult, depending on the position you are applying for. For some positions, like Administrative Assistant, there are three rounds of interviews. The first is a phone interview with a recruiter, the second is a Zoom call with a manager, and the third is a longer Zoom call with two different people. For other positions, like Physician Assistant, there are four interviews with several providers. The questions can be very long and detailed, but ultimately they are quite generic. Sales Representative candidates have to go through two rounds of interviews, while Senior Software Engineer candidates have to go through three rounds, including a coding test.

1. Tell me about a time where you had to deal with an upset patient.

This question is a great way to see how you handle conflict. It’s important for medical professionals to be able to diffuse situations and keep their patients calm. When answering this question, it can be helpful to mention the steps you took to resolve the situation.

Example: “I had an upset patient once who was very frustrated with my diagnosis. She kept insisting that I must have missed something because she didn’t feel like her symptoms matched what I told her. I calmly explained to her that there were no other options and asked if we could schedule another appointment in two weeks so she could discuss her concerns further. She agreed and came back two weeks later with a much better attitude.”

2. Why do you want to work at One Medical?

One Medical is a unique company that offers its employees many benefits. Employers ask this question to learn more about your interest in working for their organization. Before your interview, research the company’s mission statement and values. Use these to explain why you are excited to work at One Medical. Show that you understand what makes this company special.

Example: “I have always been passionate about healthcare. When I was younger, my mother worked as a nurse. She would tell me stories of her day, and it inspired me to pursue a career in medicine. After researching One Medical, I learned that the company shares my passion for providing quality care. Your commitment to patient privacy and transparency really resonates with me. I am eager to join such an innovative team.”

3. What would you say is your greatest weakness?

This question is a common one in interviews, and it’s often asked to see how you handle criticism. When answering this question, try to pick something that isn’t too negative or controversial. You can also use this as an opportunity to show your ability to self-reflect and improve.

Example: “I would say my greatest weakness is that I sometimes get so focused on the task at hand that I forget about other things going on around me. This has happened when I’m working with patients, and I’ve missed important information they were trying to relay to me. To prevent this from happening again, I have started using sticky notes to remind myself of certain tasks.”

4. Do you have experience working in the medical field?

This question is a great way for employers to learn more about your background and experience. If you have previous medical experience, be sure to highlight the skills you learned in that role.

Example: “I worked as an emergency room nurse for five years before moving to this position. In my time there, I learned how to work with patients of all ages and backgrounds. I also gained valuable knowledge on how to treat different illnesses and injuries. My nursing experience has helped me become a better manager because I understand what it’s like to be a healthcare professional.”

5. How well do you handle criticism?

One of the most important skills for a medical professional to have is the ability to accept criticism. This question helps employers determine if you can handle constructive feedback and use it to improve your performance. When answering this question, try to show that you are open to receiving feedback and how you would use it to improve yourself.

Example: “I understand that I am not perfect and will make mistakes from time to time. However, I also know that these mistakes provide me with an opportunity to learn and grow as a professional. If I made a mistake at work, I would first apologize to my patient or colleague. Then, I would ask them what they think I could do differently next time so I don’t repeat the same mistake again.”

6. If a nurse was late for their shift, how would you approach them?

This question can help interviewers understand how you handle conflict and your ability to resolve it. When answering, try to be as specific as possible about what steps you would take to address the situation with the nurse.

Example: “If a nurse was late for their shift, I would first ask them why they were late. If they had an emergency or something that prevented them from getting to work on time, I would accept their explanation and move forward. However, if they were late because of poor time management or another reason, I would have a private conversation with them where I explained the importance of arriving to work on time. I would also let them know that future tardiness could result in disciplinary action.”

7. Have you ever worked on a team project that didn’t go as planned?

This question can help interviewers understand how you respond to challenges and work with others. When answering, it can be helpful to describe a time when your team faced a challenge and the steps you took to overcome it.

Example: “In my last position as a nurse practitioner, I worked on a team of three other nurses who were all in charge of different areas of patient care. One day, one of our patients was experiencing some complications that required more attention than any of us could provide alone. We decided to call in another nurse practitioner to assist us. Unfortunately, she didn’t arrive until after we had already stabilized the patient. While this situation wasn’t ideal, we learned from it and made sure to communicate better about coverage moving forward.”

8. How would you describe your leadership style?

One of the most important skills a nurse can have is leadership. A good leader can motivate their team to work hard and achieve goals. When answering this question, it’s important to show that you are a strong leader who can help others succeed.

Example: “I believe in being an empathetic leader. I try to understand my team members’ needs and concerns so I can support them when they need it. However, I also know how to be firm with my team when necessary. For example, if someone isn’t performing well at work, I will talk to them about it privately before taking any disciplinary action.”

9. Explain a situation when you were able to improve upon the design of a system or process.

This question is a great way to show your problem-solving skills and ability to adapt. When answering this question, it can be helpful to describe the process you used to improve upon the system or process and how that helped the organization.

Example: “At my previous job, I noticed that there was a lot of confusion when it came to our patient intake forms. The form had so many fields that it was difficult for some staff members to fill out correctly. I worked with the IT department to create an online version of the form that would allow patients to enter their information directly into the database. This saved time for both the patients and the staff.”

10. Describe a time when you had to make a difficult decision without consulting your direct manager.

This question can help interviewers understand how you make decisions and whether you have the ability to think critically. When answering this question, it can be helpful to describe a situation where your decision was successful or unsuccessful and what steps you took to improve your decision-making process in the future.

Example: “In my previous role as a nurse, I had to decide which patient needed care first when two patients were experiencing emergencies at the same time. I decided to treat the patient who was more stable because I knew that if they became unstable, we would need to transfer them to another hospital for further treatment. Unfortunately, the patient I treated first ended up becoming unstable before we could transfer them, so I called an emergency staff meeting to discuss our protocols for similar situations in the future.”

11. Who has been one of your most influential leaders and why?

This question is a great way to learn more about your potential manager and how they lead. It also gives you the opportunity to talk about what leadership qualities you admire in others. When answering this question, it can be helpful to think of someone who has helped you grow as a professional or someone who inspired you to pursue a career in healthcare.

Example: “My most influential leader was my high school biology teacher. She taught me so much about the human body and how important it is to take care of ourselves. I remember her telling us that we are all unique snowflakes, which really stuck with me. I’ve always tried to treat myself like a special snowflake and make sure I’m taking good care of myself.”

12. Where do you see yourself in 5 years?

Employers ask this question to see if you have a long-term career plan. They want to know that you are committed to the medical field and will be with their company for many years. When answering, think about what your goals are in life. Think about how working at this hospital could help you achieve those goals.

Example: “I hope to still be practicing medicine in 5 years. I would like to continue my education and become an OBGYN. Working here would give me the opportunity to work with pregnant women and deliver babies. This is something I’ve always wanted to do, so it’s important to me to find a job where I can grow as a professional.”

13. What are some ways you stay up-to-date with current trends in the health industry?

Employers ask this question to see if you are committed to your career and how much effort you put into staying up-to-date with the latest news in healthcare. They want to know that you will be able to contribute new ideas and strategies to their team. When answering, make sure to mention a few resources you use to stay informed about current events in healthcare.

Example: “I am passionate about my career, so I try to read at least one article or blog post per week on the latest developments in healthcare. I also subscribe to several newsletters from major medical organizations. Another way I keep up with trends is by attending conferences and networking with other professionals.”

14. What is your availability like?

One of the most important factors in hiring a medical assistant is their availability. Employers want to know that you can work the hours they need and are willing to work overtime if necessary. When answering this question, be honest about your schedule and how it would affect your ability to work for them. If you have any flexibility, explain what circumstances might allow you to change your schedule.

Example: “I am currently available Monday through Friday from 8 a.m. to 5 p.m., but I am open to working weekends or evenings as needed. My current employer has been flexible with my schedule, so I am comfortable changing it as long as I get enough notice.”

15. What do you know about our company?

This question is a great way to show your research skills and knowledge of the company. It also shows that you are passionate about working for this organization. Before your interview, make sure you read through the job description and any other information they provide on their website. You can even look at social media accounts to see what kind of content they post.

Example: “I have thoroughly researched your company and am very impressed with all of the awards you’ve won in the past year. I love how much you value patient care and safety, which is why I would like to work here. I think my experience as a nurse would be a great addition to your team.”

16. Can you tell me about a time where you had to think outside of the box?

This question is a great way to see how you approach challenges and problem-solving. When answering this question, it can be helpful to describe the situation in detail and explain what steps you took to solve the issue.

Example: “In my last position as a nurse practitioner, I had a patient who was experiencing severe pain in their leg. After examining them, I found that they were suffering from an infection in their bone marrow. The hospital didn’t have any open beds for patients with this condition, so I called several other hospitals within our state to find one that could take care of the patient. Luckily, we found one that could help us out.”

17. What kind of projects have you worked on in the past?

One of the most common interview questions, this is a great opportunity to showcase your skills and experience. When answering this question, it can be helpful to list out specific projects you’ve worked on in the past that relate to the job description. This shows the interviewer that you have relevant experience for the position.

Example: “In my last role as a medical records technician, I was tasked with creating an online database for patient information. This project required me to work with multiple departments within the hospital to ensure all information was accurate. It took several months to complete, but we were able to successfully create a system where patients could access their own information.”

18. What aspect of healthcare interests you the most?

This question is a great way to show the interviewer your passion for healthcare. When answering this question, it can be helpful to mention an aspect of healthcare that you are passionate about and why. This will help the employer see how much you enjoy working in the medical field.

Example: “I am most passionate about helping patients feel better. I love being able to use my skills as a nurse to make someone’s life easier. For example, when I was working with a patient who had anxiety, I helped them learn some breathing exercises they could do at home to reduce their stress levels. It was so rewarding to see them leave the hospital feeling more confident.”

19. Are you comfortable working with children?

This question is often asked by pediatricians, but it can also be asked by other medical professionals. It’s important to show that you have experience working with children and are comfortable doing so. If you don’t have any experience working with children, you should talk about your desire to work with them in the future.

Example: “I worked as a camp counselor for three summers when I was in college. This job required me to interact with many different kids of all ages. I learned how to handle situations where some kids were more challenging than others. I am very comfortable working with children and enjoy helping them learn new things.”

20. What is your philosophy on providing excellent customer service?

Customer service is an important part of the medical industry. Employers ask this question to make sure you understand how your customer service skills will benefit their practice. When answering, think about what makes you a great customer service representative. Think about specific examples from previous jobs that show these qualities.

Example: “I believe in treating every patient with respect and kindness. I know that patients are nervous when they come into the office, so I try my best to put them at ease. I am always willing to answer questions or address concerns. I also take pride in making sure each patient feels like they have my full attention during their appointment. I find that if I can help someone feel more comfortable, it helps them get through their appointment.”