Operations Director Resume Example & Writing Guide
Use this Operations Director resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Operations directors are responsible for overseeing the day-to-day operations of their organizations. They’re the people who ensure that things run smoothly by planning, organizing, and directing the efforts of their teams. And because operations directors oversee such a broad range of responsibilities, the scope of their jobs is pretty expansive.
If you’re ready to take your career to the next level, or if you’re looking for a new job after spending years in the trenches as an operations manager, a compelling operations director resume is key to landing the job you want. Here’s some tips and an example to help you write yours.
How to Write an Operations Director Resume
Here’s how to write an operations director resume of your own.
Write Compelling Bullet Points
When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not enough to make a strong impression.
Instead, you should focus on the results of your work. For example, rather than saying you “managed daily operations of call center,” you could say that you “reduced customer wait time by 20% in six months, contributing to a 10% increase in customer satisfaction ratings over the same period.”
The second bullet point paints a much clearer picture of what you did and the results of your work. And it provides a quantifiable result (20% reduction in wait time) to demonstrate your impact.
Identify and Include Relevant Keywords
When you apply for an operations director role, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. This software looks for terms related to the job, like “operational efficiency” or “inventory management.” If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.
To increase your chances of getting an interview, use this list of common operations director keywords as a starting point and then add other relevant terms that are specific to your experience:
- Operations Management
- Change Management
- Business Process Improvement
- Project Management Office (PMO)
- Project Planning
- Strategy
- Business Process
- Cross-functional Team Leadership
- Consulting
- IT Strategy
- Business Analysis
- Vendor Management
- Financial Services
- Business Process Outsourcing (BPO)
- IT Management
- Program Management
- Banking
- Operating Systems
- Team Leadership
- Customer Relationship Management (CRM)
- Cloud Computing
- Solution Architecture
- Software Development Life Cycle (SDLC)
- Enterprise Resource Planning (ERP)
- Outsourcing
- Business Transformation
- Healthcare
- Healthcare Management
- Teaching
- Operational Excellence
Showcase Your Technical Skills
As an operations director, you are responsible for ensuring that your organization is run efficiently and in compliance with government regulations. In order to do this, you need to be proficient in a variety of programs and systems. Some of the programs and systems that you are likely to be familiar with include: Microsoft Office Suite, ERP systems, manufacturing software, and government regulations related to your industry.