Resume

Operations Director Resume Example & Writing Guide

Use this Operations Director resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Operations directors are responsible for overseeing the day-to-day operations of their organizations. They’re the people who ensure that things run smoothly by planning, organizing, and directing the efforts of their teams. And because operations directors oversee such a broad range of responsibilities, the scope of their jobs is pretty expansive.

If you’re ready to take your career to the next level, or if you’re looking for a new job after spending years in the trenches as an operations manager, a compelling operations director resume is key to landing the job you want. Here’s some tips and an example to help you write yours.

James Smith
Houston, TX | (123) 456-7891 | [email protected]
Summary

Seasoned operations director with experience in high-growth environments. Demonstrated expertise in process improvement, team building and management, and budgeting/ forecasting. Proven track record in delivering results through efficient and effective operations.

Education
University of Texas at Dallas Jun '10
M.B.A. in Operations Management
University of Texas at Dallas Jun '06
B.S. in Business Administration
Experience
Company A, Operations Director Jan '17 – Current
  • Led the implementation of a new CRM system to improve efficiency and increase sales by 20%
  • Oversaw all aspects of operations including hiring, training, scheduling, payroll, vendor management, and marketing.
  • Created an online presence for the company through social media channels such as Facebook and Instagram which increased brand awareness by 200%.
  • Managed a team of 10 employees in 3 locations across 2 states with over $1 million in annual revenue.
  • Developed processes that streamlined daily tasks resulting in reduced labor costs by 30%.
Company B, Operations Director Jan '12 – Dec '16
  • Spearheaded the implementation of a new customer service software program, which improved efficiency by 25%
  • Conducted training for all employees on company policies and procedures to ensure consistency in operations
  • Managed day-to-day operations of 100+ staff members, including payroll and scheduling assignments
  • Oversaw maintenance of equipment worth over $1M; conducted regular inspections and scheduled repairs as needed
  • Collaborated with upper management to create strategic plans that increased revenue by 20% in 2 years
Company C, Business Manager Jan '09 – Dec '11
  • Led and oversaw daily operations for a small business including sales, customer service, and product fulfillment.
  • Developed and implemented marketing campaigns to promote company products and services.
  • Created and managed budgets, financial reports, and cost-benefit analyses to make informed decisions about resource allocation.
Certifications
  • Certified Lean Six Sigma Black Belt
  • Certified ScrumMaster
  • Project Management Professional (PMP)
Skills

Industry Knowledge: Supply Chain Management, Strategic Planning, Logistics, Inventory Management, Distribution, Order Management, Product Assembly
Technical Skills: SAP, Oracle, Microsoft Office Suite, MS Project, Oracle Primavera, Microsoft Visio, MS Project
Soft Skills: Communication, Leadership, Time Management, Decision Making, Problem Solving, Teamwork

How to Write an Operations Director Resume

Here’s how to write an operations director resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not enough to make a strong impression.

Instead, you should focus on the results of your work. For example, rather than saying you “managed daily operations of call center,” you could say that you “reduced customer wait time by 20% in six months, contributing to a 10% increase in customer satisfaction ratings over the same period.”

The second bullet point paints a much clearer picture of what you did and the results of your work. And it provides a quantifiable result (20% reduction in wait time) to demonstrate your impact.

Related: What Is an Operations Director? How to Become One

Identify and Include Relevant Keywords

When you apply for an operations director role, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. This software looks for terms related to the job, like “operational efficiency” or “inventory management.” If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.

To increase your chances of getting an interview, use this list of common operations director keywords as a starting point and then add other relevant terms that are specific to your experience:

  • Operations Management
  • Change Management
  • Business Process Improvement
  • Project Management Office (PMO)
  • Project Planning
  • Strategy
  • Business Process
  • Cross-functional Team Leadership
  • Consulting
  • IT Strategy
  • Business Analysis
  • Vendor Management
  • Financial Services
  • Business Process Outsourcing (BPO)
  • IT Management
  • Program Management
  • Banking
  • Operating Systems
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Cloud Computing
  • Solution Architecture
  • Software Development Life Cycle (SDLC)
  • Enterprise Resource Planning (ERP)
  • Outsourcing
  • Business Transformation
  • Healthcare
  • Healthcare Management
  • Teaching
  • Operational Excellence

Showcase Your Technical Skills

As an operations director, you are responsible for ensuring that your organization is run efficiently and in compliance with government regulations. In order to do this, you need to be proficient in a variety of programs and systems. Some of the programs and systems that you are likely to be familiar with include: Microsoft Office Suite, ERP systems, manufacturing software, and government regulations related to your industry.

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