17 Optical Manager Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from an optical manager, what questions you can expect, and how you should go about answering them.

The optical industry is growing rapidly, and with it the need for skilled optical managers. If you want to work in this field, you’ll need to be prepared to answer some tough interview questions.

In this guide, we’ll provide you with a list of questions that are commonly asked in interviews for optical manager positions. We’ll also provide you with some sample answers to help you prepare.

Are you familiar with the laws and regulations regarding the sale of eyewear and contact lenses?

The interviewer may ask this question to assess your knowledge of the industry’s regulations and how you would ensure that your team follows them. Your answer should include a brief overview of the laws and regulations, as well as how you plan to make sure your staff complies with them.

Example: “I am very familiar with the laws and regulations regarding eyewear and contact lenses because I have worked in the optical industry for over 10 years. In my previous role, I was responsible for ensuring that all sales associates were aware of these regulations and followed them at all times. For example, we had to check customer IDs before selling them any prescription glasses or contacts. We also could not sell customers more than one pair of glasses per day.”

What are some of the most important qualities for an optical manager to have?

This question can help the interviewer determine if you have the skills and abilities to be successful in this role. When answering, it can be helpful to mention a few qualities that are important for optical managers and how they helped you succeed in your previous roles.

Example: “I believe some of the most important qualities for an optical manager include communication, organization and problem-solving skills. In my last position as an optical technician, I noticed that our manager had these skills, which made her very effective at managing the team. She was always available to answer questions or provide feedback on projects. She also organized weekly meetings where she would discuss goals and expectations with us. This helped me understand what I needed to do to meet those expectations.”

How would you deal with a difficult customer?

As an optical manager, you may have to deal with customers who are unhappy about their glasses or service. Employers ask this question to make sure you know how to handle these situations and keep them from affecting the rest of your team. In your answer, explain that you would try to understand what the customer is upset about and do everything you can to fix it. You should also emphasize that you will remain calm and polite throughout the interaction.

Example: “I once had a customer come in because they were unhappy with their new glasses. They said they thought they ordered progressive lenses but instead got regular ones. I asked if they could show me the paperwork for their order so we could figure out what happened. After looking at the paperwork, I realized that they did indeed order progressive lenses but our lab made a mistake when making the frames. We fixed the problem by remaking the glasses and giving the customer a discount on their next purchase.”

What is your experience with managing a team of employees?

An optical manager needs to be able to lead a team of employees and ensure they’re performing their jobs effectively. Employers ask this question to learn more about your leadership skills and how you’ve managed teams in the past. Before your interview, think about what made you successful at leading a team. Try to highlight your communication and interpersonal skills when answering this question.

Example: “In my previous role as an optical technician, I led a small team of technicians who worked with me on Saturdays. We had to work quickly because we were usually busy during that time. I found that delegating tasks was helpful for managing a team. For example, I would give one employee the task of cleaning the frames while another cleaned the lenses. This allowed us to get everything done efficiently.”

Provide an example of a time when you had to make a difficult decision.

When an interviewer asks you to provide an example of a time when you made a difficult decision, they are trying to learn more about your problem-solving skills. This is because making decisions can be one of the most challenging aspects of being an optical manager. When answering this question, it can be helpful to describe a specific situation in which you had to make a tough choice and how you came to that conclusion.

Example: “When I was working as an optician at my previous job, we were having trouble keeping up with demand for our glasses. We would often run out of stock on certain frames, causing customers to have to wait longer than usual to get their glasses. In order to solve this issue, I decided to hire another employee to help us keep up with the high demand.”

If hired, what would be your priorities?

This question helps the interviewer determine how you would use your skills and experience to benefit their business. Priorities can vary depending on the optical store, but some examples of priorities include customer service, sales and inventory management.

Example: “I believe that providing excellent customer service is one of the most important things an optical manager can do. I also think it’s vital to maintain a positive work environment for employees so they can provide great service to customers. In my last role as an optical manager, I implemented a new system for tracking customer data so we could better understand our clientele and offer them more personalized care. This led to increased sales by 10% in six months.”

What would you do to ensure that our products and services are of high quality?

The interviewer may ask this question to assess your quality control skills. Your answer should include steps you would take to ensure that the products and services you provide meet customer expectations.

Example: “I believe in a culture of continuous improvement, so I would start by asking my team members what they think we can do better. Then, I would use their feedback to create an action plan for improving our processes and procedures. For example, if employees said they wanted more training on how to help customers find frames that suit their needs, I would schedule regular training sessions for all staff members.”

How well do you communicate with other members of the management team?

The optical manager is often the leader of a team, so employers ask this question to make sure you can communicate effectively with your colleagues. Use your answer to show that you are a strong communicator who can lead a team.

Example: “I am very comfortable communicating with my management team members. I hold regular meetings with my staff and encourage them to share their ideas and concerns. In these meetings, we discuss our goals for the day, week or month and how we can achieve those goals. I also use email to communicate regularly with my team. For example, if I notice an employee has been absent from work, I send them an email asking about their absence.”

Do you have any experience with marketing?

Employers may ask this question to see if you have any experience with marketing and advertising. They want to know that you can help them advertise their business and attract new customers. In your answer, share a specific example of how you used marketing in the past. Explain what you did and why it was effective.

Example: “In my last role as an optical manager, I had to create our own advertisements for local newspapers and magazines. We also advertised on social media platforms like Facebook and Instagram. These were all very successful methods of attracting new customers. For instance, we would post pictures of our newest frames and lenses on Instagram. Customers would then come into the store asking about these products.”

When was the last time you updated your knowledge on eyewear trends?

This question can help the interviewer determine how often you attend industry conferences or read publications to stay up-to-date on eyewear trends. Your answer should include a specific example of when you did this and what you learned from it.

Example: “I attended an optical conference last year where I learned about new lens materials, frame styles and emerging technologies in eyewear. This knowledge helped me create a more diverse collection for my store that increased sales by 10%. I also learned about some common mistakes people make when choosing their eyewear, which has helped me provide better customer service.”

We want to improve our customer service. What ideas do you have for us?

Customer service is an important part of any business, and optical stores are no exception. Employers ask this question to see if you have ideas for improving customer satisfaction in their store. In your answer, share two or three ways that you would improve the customer experience at the optical store. Explain how these changes would benefit customers and the company as a whole.

Example: “I think one way we can improve our customer service is by having more staff members on hand during busy hours. This will allow us to provide better care to each customer who comes through the door. Another idea I have is to offer discounts to repeat customers. Offering incentives like this can help us build relationships with our customers and encourage them to come back.”

Describe your experience with inventory management.

The interviewer may ask this question to learn more about your experience with inventory management software. They may also want to know how you would use the software in their store. Use examples from your previous job to describe what you did and how it helped your team.

Example: “In my last position, I used an inventory management system that tracked all of our sales and purchases. This allowed me to see when we were running low on supplies or if we had too much stock. It also let me know which products sold well so I could order more of those items. The system was helpful because it gave me a lot of information at once. I could look at one screen and see everything I needed to know.”

What makes you stand out from other candidates?

Employers ask this question to learn more about your qualifications and how you can contribute to their business. Before your interview, think of a few things that make you unique or what skills you have that other candidates might not. Try to focus on soft skills like communication or teamwork rather than hard skills like specific software knowledge.

Example: “I am passionate about customer service, which is why I chose to work in the optical industry. In my previous role as an optician, I received many positive reviews from customers for my helpful demeanor and willingness to answer questions. I also have extensive experience with computerized eyeglass prescription machines, which most other employees don’t have.”

Which optical brands do you want us to carry?

This question helps the interviewer determine your knowledge of the optical industry and how you can contribute to their business. Use your answer to highlight your expertise in the field by mentioning brands that are popular or unique, and explain why they’re important.

Example: “I would like to see this store carry all major brands because I believe it’s important for customers to have a choice when shopping for eyewear. For example, I think it’s beneficial to offer both designer brands and more affordable options so everyone can find something they like. In my last position, we carried several different brands, including Oakley, Ray-Ban and Prada.”

What do you think is the most important aspect of customer service?

Customer service is an important part of any job, but it’s especially crucial in the optical industry. The interviewer will want to know that you understand how to provide excellent customer service and ensure your customers are happy with their experience at the store. Use examples from previous jobs where you helped customers or managed a team of employees who provided great customer service.

Example: “I think the most important aspect of customer service is making sure my customers feel welcome and comfortable when they come into our store. I always try to greet them as soon as they walk through the door and make sure they have everything they need while they’re shopping. For example, if they need help finding something, I’ll go get it for them so they don’t have to wait long. If they have questions about a product, I’m more than happy to answer them and explain all the details.”

How often should customers have their eyeglasses checked?

This question can help the interviewer determine your knowledge of eyeglass care and maintenance. It also shows how often you might recommend a customer come in for an appointment. When answering this question, it can be helpful to mention that regular appointments are important for maintaining healthy eyesight and preventing eye problems.

Example: “I believe customers should have their glasses checked every year or two. This allows me to check for any damage to the frames or lenses and make sure they’re still fitting properly. Regular appointments can also allow me to monitor patients’ vision over time so I can catch any changes before they become serious.”

There is a new trend in eyewear. How would you promote our new frames?

The interviewer may ask you this question to see how you would promote a new product or service. This can be an important part of the job, as it shows your ability to sell and market products that are beneficial for customers. In your answer, explain what steps you would take to introduce the frames to customers.

Example: “I would first make sure all employees were trained on the new frames. I would also create a display in the store with the new frames so customers could try them on and get a feel for them. Finally, I would offer discounts to customers who purchased multiple pairs of glasses from us.”


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