Optometry Receptionist Resume Example & Writing Guide

Use this Optometry Receptionist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Optometry receptionists are the first point of contact for patients and their families. They greet new patients, help them schedule appointments, and assist with insurance verification. They also check patients in and out, manage the check-in process, and answer basic questions about the office and its services.

Optometry receptionists are often the first people patients interact with when they enter a new doctor’s office. They need to be friendly and welcoming while also being professional and efficient. They must be able to juggle many tasks at once while remaining calm and composed under pressure. And they must be able to handle sensitive information with care and follow HIPAA regulations.

Here are some tips and an example resume to help you write an effective optometry receptionist resume that hiring managers will love.

James Smith
Houston, TX | (123) 456-7891 | [email protected]

Personable and efficient optometry receptionist with more than six years of experience working in the optometry field. Demonstrates a commitment to providing excellent customer service and working collaboratively with the team. Keen to use skills and experience to support the optometry team in a new role.

Lamar Consolidated High School Jun '08
High School Diploma
Company A, Optometry Receptionist Jan '17 – Current
  • Managed the front desk and assisted patients with scheduling, insurance verification, and payments.
  • Provided patient education regarding eye health and vision care needs.
  • Assisted doctors during exams by providing equipment as needed and ensured exam rooms are ready for each patient’s visit.
  • Maintained a clean and organized office environment to ensure efficiency of staff members at all times.
  • Communicated effectively with patients, co-workers, physicians, vendors, etc., in person or over the phone using proper telephone etiquette and professionalism.
Company B, Optometry Receptionist Jan '12 – Dec '16
  • Answered patient calls and scheduled appointments, verifying insurance information and determining eligibility for financial assistance
  • Collected copayments and balances from patients at the end of each appointment
  • Maintained a filing system to track patient records, including contact information, medical history and insurance coverage
  • Scheduled follow-up appointments based on doctor’s orders or patient requests
  • Greeted new patients upon arrival, explaining services offered by the practice and collecting payment up front
Company C, Receptionist Jan '09 – Dec '11
  • Answered and routed incoming calls in a professional and courteous manner.
  • Greeted visitors and patients in a warm and welcoming manner.
  • Scheduled appointments and maintained calendars for a busy office.

Industry Knowledge: Patient Scheduling, Insurance, Medical Terminology
Technical Skills: Microsoft Office Suite
Soft Skills: Communication, Customer Service, Attention to Detail, Multi-Tasking

How to Write an Optometry Receptionist Resume

Here’s how to write an resume of your own.

Write Compelling Bullet Points

As a receptionist, it’s important to use your bullet points to showcase your experience and skills. But it’s also important to use them to tell a story about your work. And that story should be about how you helped your organization succeed.

For example, rather than saying you “answered phones,” you could say you “answered phones for busy optometry office, prioritizing calls and scheduling appointments to ensure timely service for patients.”

The second bullet point paints a clearer picture of what exactly you did and how you helped the organization. And it also provides some quantifiable information about how you helped—by prioritizing calls and scheduling appointments.

Identify and Include Relevant Keywords

When you apply for an optometry receptionist role, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job, like “optometry” and “patient care.” If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.

To increase your chances of getting an interview, use this list of common optometry receptionist keywords to add to your resume:

  • Optometry
  • Receptionist Duties
  • Customer Service
  • Medicine
  • Contact Lenses
  • Healthcare
  • Microsoft Access
  • Administrative Assistance
  • Phone Etiquette
  • Medical Terminology
  • Medical Records
  • Sales
  • Typing
  • Clerical Skills
  • Scheduling
  • Social Media
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Electronic Medical Record (EMR)
  • Scheduling Appointments
  • Healthcare Management
  • Patient Safety
  • Hospitality
  • Problem Solving
  • Teamwork
  • Time Management
  • Communication
  • Customer Satisfaction
  • Customer-focused Service
  • Coaching
  • Research

Showcase Your Technical Skills

As an optometry receptionist, you will be responsible for managing appointments, answering phone calls, and handling customer inquiries. To do this effectively, you will need to be proficient in the use of scheduling software, like Microsoft Outlook, and customer relationship management (CRM) software, like Salesforce. You should also have a solid understanding of optometry-specific software, like Optomate, and be familiar with the various types of optical equipment used in the optometry office.


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